{"count":21,"next_page":null,"page":1,"page_count":1,"per_page":30,"previous_page":null,"articles":[{"id":31676367208093,"url":"https://deezerforcreators.zendesk.com/api/v2/help_center/en-us/articles/31676367208093.json","html_url":"https://creatorsupport.deezer.com/hc/en-us/articles/31676367208093-Understanding-AI-Content-Detection-and-Tagging-on-Deezer","author_id":10516745168413,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":5900242899997,"created_at":"2025-11-10T09:33:18Z","updated_at":"2026-07-23T11:11:02Z","name":"Understanding AI Content Detection and Tagging on Deezer","title":"Understanding AI Content Detection and Tagging on Deezer","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-29T13:17:08Z","user_segment_id":null,"permission_group_id":282189,"content_tag_ids":[],"label_names":["ninja translation completed"],"body":"<p>As artificial intelligence continues to evolve in the music industry, Deezer has implemented a groundbreaking AI detection and tagging system to ensure transparency for both artists and listeners. Here's what you need to know about how this affects your content on Deezer. </p><p> </p>\n  <div class=\"anchorbox\">\n    <p>Jump to section:</p>\n    <ul>\n      <li>\n        <a href=\"#ai_content_detection\">What is AI content detection?</a>\n      </li>\n      <li>\n        <a href=\"#ai_tagging\">How does AI tagging work?</a>\n      </li>\n      <li>\n        <a href=\"#impact_content\">Impact on your content</a>\n      </li>\n      <li>\n        <a href=\"#appeal_process\">Appeal process</a>\n      </li>\n      <li>\n        <a href=\"#transparency\">Why transparency matters</a>\n      </li>\n      <li>\n        <a href=\"#best_practices\">Best practices</a>\n      </li>\n      <li>\n        <a href=\"#faqs\">FAQs</a>\n      </li>\n    </ul>\n  </div>\n  <hr>\n  <h2 id=\"h_01K9PHSF86607BCC648T1P9VDW\">\n    <strong id=\"ai_content_detection\">What is AI content detection?</strong>\n  </h2>\n  <p>\n    Deezer's cutting-edge AI detection tool identifies artificially created music\n    while respecting artistic integrity. The system provides transparency for\n    listeners through sophisticated analysis of content characteristics, all\n    while respecting both human and AI-enhanced creativity. Most importantly,\n    these labels don't affect royalty payments or content value.\n  </p>\n  <p>\n    The AI-generated label serves purely as a transparency measure, not as a\n    judgment on artistic merit or the level of human involvement in creation.\n    We believe in maintaining fair representation for all artists while providing\n    clarity for our users.\n  </p>\n  <hr>\n  <h2 id=\"h_01K9PHSF86J3NZN2RTCV6F3293\">\n    <strong id=\"ai_tagging\">How does AI tagging work?</strong>\n  </h2>\n  <p>\n    When you upload music to Deezer, our system automatically analyses the content\n    and identifies AI-generated elements. This process occurs when your content\n    uses AI tools, tracks are fully generated by AI systems, or content contains\n    significant AI-generated elements. The system maintains revenue generation\n    capabilities throughout this process.\n  </p>\n  <hr>\n  <h2 id=\"h_01K9PHSF86D6W89JMWWJHPVSNX\">\n    <strong id=\"impact_content\">Impact on your content</strong>\n  </h2>\n  <p>\n    <strong>Content Visibility:</strong> While AI-generated tracks may be excluded\n    from algorithmic recommendations, your content remains fully available on\n    the platform. We use clear labelling to inform listeners about AI content,\n    with editorial placement remaining at Deezer's discretion.\n  </p>\n  <p>\n    <strong>Detection and Distribution:</strong> Our system can identify content\n    from various AI music generators and adapts to new technology as it emerges.\n    We've secured two patents for this innovative detection method, ensuring\n    accurate and fair identification. Your normal distribution continues unaffected,\n    with royalty payments remaining unchanged. Regular human-created music experiences\n    no impact from this system.\n  </p>\n  <hr>\n  <h2 id=\"h_01K9PHSF86QP53X1RNG3BNZBJN\">\n    <strong id=\"appeal_process\">Appeal process</strong>\n  </h2>\n  <p>\n    If you disagree with how your content has been tagged, we've established\n    a clear process for review. Start by contacting your distributor, who will\n    escalate your concerns to Deezer. We maintain a thorough manual review process\n    and keep communication channels open throughout the resolution.\n  </p>\n  <hr>\n  <h2 id=\"h_01K9PHSF86FV7TPPTXP3G3YPES\">\n    <strong id=\"transparency\">Why transparency matters</strong>\n  </h2>\n  <p>\n    Our tagging system benefits everyone in the music ecosystem by protecting\n    authentic artist creations while providing clarity to listeners. This approach\n    maintains fair competition and supports artistic integrity while preserving\n    revenue streams for all creators.\n  </p>\n  <hr>\n  <h2 id=\"h_01K9PHSF86WYBV5B1N89MGVQ84\">\n    <strong id=\"best_practices\">Best practices</strong>\n  </h2>\n  <p>\n    We encourage artists to be transparent about AI usage in their music while\n    understanding how content will be tagged. Maintaining open communication\n    with your distributor and tracking AI-generated content percentage in your\n    releases helps ensure smooth distribution.\n  </p>\n  <hr>\n  <h2 id=\"h_01K9PHSF87W5TKNWXCY6G6N309\">\n    <strong id=\"faqs\">FAQs</strong>\n  </h2>\n  <!-- FAQ Item Template -->\n  <details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n    <summary style=\"font-weight: bold; cursor: pointer;\">\n      Will my music be removed if it contains AI-generated content?\n    </summary>\n    <p>\n      No, your music will remain on the platform but will be tagged appropriately.\n    </p>\n  </details>\n  <!-- FAQ Item Template -->\n  <details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n    <summary style=\"font-weight: bold; cursor: pointer;\">\nHow accurate is the AI detection system?  </summary>\n    <p>\n      The system has been extensively tested and can accurately detect content\n      from major AI generation tools.\n    </p>\n  </details>\n  <!-- FAQ Item Template -->\n  <details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n    <summary style=\"font-weight: bold; cursor: pointer;\">\n      Can I appeal if I believe my content has been incorrectly tagged?\n    </summary>\n    <p>\n      Yes, you can appeal by first contacting your distributor - they're your\n      primary point of contact and can escalate the issue directly to our team.\n      If you don't receive a response within 5 business days, create a support\n      ticket through our help centre (link at the bottom of this article \"Submit a Request') and include your previous\n      distributor communication. Our team will review your case and work to\n      resolve any tagging concerns promptly.\n    </p>\n  </details>\n  <!-- FAQ Item Template -->\n  <details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n    <summary style=\"font-weight: bold; cursor: pointer;\">\nDoes this affect my royalties?</summary>\n    <p>\n      Normal streaming royalties continue, but AI-generated content is excluded\n      from algorithmic recommendations.\n    </p>\n  </details>\n  <!-- FAQ Item Template -->\n  <details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n    <summary style=\"font-weight: bold; cursor: pointer;\">\nWhat exactly counts as AI-generated content?</summary>\n    <p>\n      Content that is fully created by AI music generation tools, rather than\n      traditional human composition and production.\n    </p>\n  </details>\n  <!-- FAQ Item Template -->\n  <details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n    <summary style=\"font-weight: bold; cursor: pointer;\">\nIs partially AI-assisted music affected? </summary>\n    <p>\n      The system primarily focuses on fully AI-generated tracks, rather than\n      music that uses AI as a production tool.\n    </p>\n  </details>\n  <!-- FAQ Item Template -->\n  <details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n    <summary style=\"font-weight: bold; cursor: pointer;\">\nHow quickly will my content be tagged?  </summary>\n    <p>\n      The AI detection happens during the upload process, so tagging is immediate.\n    </p>\n  </details>\n  <!-- FAQ Item Template -->\n  <details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n    <summary style=\"font-weight: bold; cursor: pointer;\">\nCan I choose not to have my AI-generated content tagged? </summary>\n    <p>\nNo, tagging is mandatory for transparency purposes.\n\n  </p>\n  </details>\n  <!-- FAQ Item Template -->\n  <details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n    <summary style=\"font-weight: bold; cursor: pointer;\">\nWill this affect how my fans find my music? </summary>\n    <p>\n      Only algorithmic recommendations are affected; fans can still find your\n      music through direct searches and your artist page.\n    </p>\n  </details>\n  <!-- FAQ Item Template -->\n  <details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n    <summary style=\"font-weight: bold; cursor: pointer;\">\nWhat if I use AI tools for mastering only?</summary>\n    <p>\n      The system focuses on fully AI-generated tracks, not production tools\n      used in the traditional music-making process.\n    </p>\n  </details>\n  <p> </p>","user_segment_ids":[]},{"id":31596797800349,"url":"https://deezerforcreators.zendesk.com/api/v2/help_center/en-us/articles/31596797800349.json","html_url":"https://creatorsupport.deezer.com/hc/en-us/articles/31596797800349-Troubleshooting-Guide-Managing-Deezer-for-Creators","author_id":10516745168413,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":5910084947485,"created_at":"2025-11-06T14:14:57Z","updated_at":"2026-07-23T11:11:14Z","name":"Troubleshooting Guide: Managing Deezer for Creators","title":"Troubleshooting Guide: Managing Deezer for Creators","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-14T09:35:00Z","user_segment_id":null,"permission_group_id":282189,"content_tag_ids":[],"label_names":["ninja translation completed"],"body":"<p>Having issues with Deezer for Creators? Here's your comprehensive guide to resolving common problems.</p><div class=\"anchorbox\">\n<p>Jump to section:</p>\n<ul>\n<li data-list-item-id=\"e28896bea9eabc20c92a53a9d02167139\"><a href=\"#pitching_tool_issues\">Pitching tool issues</a></li>\n<li data-list-item-id=\"e7c319c18dc84d95f479357aaf754a983\"><a href=\"#content_management_problems\">Content management problems</a></li>\n<li data-list-item-id=\"eddd57b2320d6503086a074dad04a4f9d\"><a href=\"#analytics_challenges\">Analytics challenges</a></li>\n<li data-list-item-id=\"e2285c1bb1dc0c738ab6c545c3ad22724\"><a href=\"#account_management_issues\">Account management issues</a></li>\n<li data-list-item-id=\"e02842fd57002ab248934f5114671f1a7\"><a href=\"#technical_requirements\">Technical requirements</a></li>\n<li data-list-item-id=\"e5ff0e54493b3daf7eaeee07277635a07\"><a href=\"#reporting_problems\">Reporting problems</a></li>\n<li data-list-item-id=\"e5c84f8fc7f2d0e084f79137e2a7040e6\"><a href=\"#faqs\">FAQs</a></li>\n</ul>\n</div><hr><h2 id=\"h_01K9CRA0VDW4FQD5BRXCEN7YNF\"><strong id=\"pitching_tool_issues\">Pitching tool issues</strong></h2><h3 id=\"h_01K9CRA0VD6M5B7W703W0V5NGK\"><strong>CSV Import Problems</strong></h3><ol>\n<li class=\"ck-list-marker-bold\" data-list-item-id=\"ef4fbbd64f7391faf08d018718bfa7872\">\n<strong>Invalid Format</strong><ul>\n<li data-list-item-id=\"eb94ad20de979981f49d8cc93bbb4cc8a\">Download the official template</li>\n<li data-list-item-id=\"edb8e55d727b3fa1710aa315aad856349\">Match your data exactly</li>\n<li data-list-item-id=\"ec303e92c42a0ed808d9323e8cee2655d\">Don't modify column orders</li>\n<li data-list-item-id=\"e8ba443fc1d71980b12538a72f6803cb7\">Use proper date format (dd/mm/yyyy)</li>\n</ul>\n</li>\n<li class=\"ck-list-marker-bold\" data-list-item-id=\"edd3aa95a9d06cf0d81c08a132ba4a875\">\n<strong>Genre Rejections</strong><ul>\n<li data-list-item-id=\"e1e778e79b3c219bb412648b71bf250e4\">Use only approved genres</li>\n<li data-list-item-id=\"e26dfbf7b0408cf8368fa2bb15a815c14\">Check capitalization</li>\n<li data-list-item-id=\"e6e4aa1c1dc56dc3016ab8a439f8cb3ac\">Verify format requirements</li>\n</ul>\n</li>\n<li class=\"ck-list-marker-bold\" data-list-item-id=\"eac718c8c622cf3d689db64d4abd75aab\">\n<strong>Duplicate Pitches</strong><ul>\n<li data-list-item-id=\"ecbdb45348b6b8514298ba74f813f8087\">Ensure you have not pitched the same UPC/ISRC/Editorial Team combination</li>\n<li data-list-item-id=\"e27e4211a66a5eb4b55af4f87b2879d72\">Check existing pitches first</li>\n<li data-list-item-id=\"e59a6e36f200ec46c73852e36c85e9dd6\">Delete old pitch if needed</li>\n</ul>\n</li>\n</ol><p> </p><h3 id=\"h_01K9CRA0VDYQY3WKMHPVESKEY7\"><strong>Delivery issues</strong></h3>\n  If pitch shows as undelivered:\n  <ul>\n    <li>Verify UPC matches BOCatalog</li>\n<li>Check release timing</li>\n<li>Ensure proper delivery to platform</li>\n<li>Confirm label-provider relationships</li>\n  </ul>\n<hr>\n<h2 id=\"h_01K9CRA0VDAD7EYQ6JW59XDAPB\">\n    <strong id=\"content_management_problems\">Content management problems</strong>\n</h2>\n<h3 id=\"h_01K9CRA0VDWY78EK71P7B5BM1B\"><strong>Missing content</strong></h3>\nFor labels unable to find content:\n<ol>\n<li>Check sub-label connections</li>\n<li>Verify UPC numbers</li>\n<li>Ensure proper label-provider relationships</li>\n<li>Confirm content delivery status</li>\n</ol>\n<p> </p><h3 id=\"h_01K9CRA0VDJ9K9N08E2ESJ5FN0\"><strong>Highlight issues</strong></h3>\n   If highlights don't appear:\n  <ul>\n<li>Verify latest release is over 1 month old</li>\n<li>Check content eligibility</li>\n<li>Confirm proper permissions</li>\n<li>Review highlight settings</li>\n  </ul>\n<hr>\n<h2 id=\"h_01K9CRA0VDQARCWC0PB925SZ9E\">\n    <strong id=\"analytics_challenges\">Analytics challenges</strong>\n</h2>\n<h3 id=\"h_01K9CRA0VDRD7706FCCSNPDV8C\"><strong>Mobile app data</strong></h3>\nIf data isn't showing:\n<ul>\n<li>Select specific album</li>\n<li>Verify recent content</li>\n<li>Check data availability</li>\n<li>Ensure proper access rights</li>\n</ul>\n<p> </p><h3 id=\"h_01K9CRA0VDA3DD0CF8VQXMDK4Y\"><strong>Partner app statistics</strong></h3>\n  For missing partner app data:\n  <ul>\n<li>Verify connected services</li>\n<li>Check integration status</li>\n<li>Review reporting timeframes</li>\n<li>Confirm data sync</li>\n  </ul>\n<hr>\n<h2 id=\"h_01K9CRA0VDFZHGQFFH984Q7C7S\">\n    <strong id=\"account_management_issues\">Account management issues</strong>\n</h2>\n<h3 id=\"h_01K9CRA0VEEYZXNQBDZ0J9NBBY\"><strong>Access problems</strong></h3>\n<ol>\n  <li>\n<strong>No Mobile Access</strong>\n<ul>\n  <li>First claim content on web</li>\n<li>Wait for approval</li>\n<li>Verify account type</li>\n<li>Check app version</li>\n</ul>\n</li>\n  <li>\n<strong>Permission Errors</strong>\n<ul>\n  <li>Confirm account type</li>\n<li>Verify admin rights</li>\n<li>Check feature access</li>\n<li>Update permissions</li>\n</ul>\n</li>\n</ol>\n<p> </p><h3 id=\"h_01K9CRA0VEQ94MVPMZ1NFWYC4B\"><strong>User type changes</strong></h3>\n  To change account type:\n  <ol>\n<li>Request access revocation</li>\n<li>Verify new type availability</li>\n<li>Create new account</li>\n<li>Complete verification</li>\n  </ol>\n<hr>\n<h2 id=\"h_01K9CRA0VEWXN6VMHWVMPQKXSB\">\n    <strong id=\"technical_requirements\">Technical requirements</strong>\n</h2>\n<h3 id=\"h_01K9CRA0VE85WSVKJ2J6GTCVPZ\"><strong>System specifications</strong></h3>\n<ul>\n  <li>\n<strong>Internet</strong>: 1 Mbps upload minimum</li>\n<li>\n<strong>Browser</strong>: Latest versions</li>\n<li><strong>Mobile: iOS 14.0+ or Android 8.0+</strong></li>\n<li>Stable connection required</li>\n</ul>\n<p> </p><h3 id=\"h_01K9CRA0VE3QH8VN9QPCDVB80D\"><strong>Browser compatibility</strong></h3>\n  <ul>\n    <li>Chrome</li>\n<li>Firefox</li>\n<li>Safari</li>\n<li>Microsoft Edge</li>\n  </ul>\n<hr>\n<h2 id=\"h_01K9CRA0VEKZNBMCV02WNZ8S32\">\n    <strong id=\"reporting_problems\">Reporting problems</strong>\n</h2>\n<h3 id=\"h_01K9CRA0VECCM46SH1BQ09DF0Z\"><strong>Essential information</strong></h3>\nWhen reporting issues, include:\n<ul>\n  <li>Email address</li>\n<li>Account type</li>\n<li>Error messages</li>\n<li>Screenshots</li>\n<li>Timing details</li>\n<li>Steps to reproduce</li>\n</ul>\n<p> </p><h3 id=\"h_01K9CRA0VES3X2B1FCDRYRS8Q3\"><strong>Critical details</strong></h3>\n  Also provide:\n  <ul>\n<li>Browser version</li>\n<li>Operating system</li>\n<li>Time of occurrence</li>\n<li>Recent changes</li>\n<li>Related content IDs</li>\n  </ul>\nMost issues can be resolved by verifying account settings, permissions, and content status before escalating to support.\n<hr>\n<h2 id=\"h_01K9CRA0VE5XTRXP0K6PPCWCQE\">\n    <strong id=\"faqs\">FAQs</strong>\n</h2>\n<!-- FAQ Item Template -->\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n  <summary style=\"font-weight: bold; cursor: pointer;\">\n Why can't I see my analytics? \n  </summary>\n  <p>\n Check account permissions, select specific albums, and verify data availability timeframes.\n\n  </p>\n</details>\n\n<!-- FAQ Item Template -->\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n  <summary style=\"font-weight: bold; cursor: pointer;\">\nWhy was my pitch rejected? \n  </summary>\n  <p>\n Common reasons include incorrect format, invalid genre, or duplicate submissions.\n\n  </p>\n</details>\n\n<!-- FAQ Item Template -->\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n  <summary style=\"font-weight: bold; cursor: pointer;\">\nHow do I fix missing content? \n  </summary>\n  <p>\nVerify sub-label connections, UPC numbers, and provider relationships.\n  </p>\n</details>\n\n<!-- FAQ Item Template -->\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n  <summary style=\"font-weight: bold; cursor: pointer;\">\nWhy isn't my highlight showing? \n  </summary>\n  <p>\nEnsure your latest release is over one month old and check content eligibility.\n  </p>\n</details>\n\n<!-- FAQ Item Template -->\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n  <summary style=\"font-weight: bold; cursor: pointer;\">\nWhat causes mobile app data issues? \n  </summary>\n  <p>\nSelect specific albums and verify content is properly claimed and approved.\n  </p>\n</details>\n\n<!-- FAQ Item Template -->\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n  <summary style=\"font-weight: bold; cursor: pointer;\">\nHow do I resolve CSV import errors? \n  </summary>\n  <p>\nUse the official template and verify all mandatory fields and formats.\n  </p>\n</details>\n\n<!-- FAQ Item Template -->\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n  <summary style=\"font-weight: bold; cursor: pointer;\">\nWhat if my UPC doesn't match? \n  </summary>\n  <p>\nCheck BOCatalog for correct UPC and update your submission accordingly.\n  </p>\n</details>\n\n<!-- FAQ Item Template -->\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n  <summary style=\"font-weight: bold; cursor: pointer;\">\nWhy can't I access certain features? \n  </summary>\n  <p>\nVerify account type and permissions for specific functionality.\n  </p>\n</details>\n\n<!-- FAQ Item Template -->\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n  <summary style=\"font-weight: bold; cursor: pointer;\">\nHow do I fix partner app reporting? \n  </summary>\n  <p>\nCheck integration status and verify data synchronization.\n  </p>\n</details>\n<!-- FAQ Item Template -->\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n  <summary style=\"font-weight: bold; cursor: pointer;\">\nWhat should I do if content is missing?  \n  </summary>\n  <p>\nVerify label relationships and content delivery status.\n  </p>\n</details><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p>","user_segment_ids":[]},{"id":31595371859229,"url":"https://deezerforcreators.zendesk.com/api/v2/help_center/en-us/articles/31595371859229.json","html_url":"https://creatorsupport.deezer.com/hc/en-us/articles/31595371859229-Troubleshooting-Access-Issues-Deezer-for-Creators","author_id":10516745168413,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":5910084947485,"created_at":"2025-11-06T13:33:18Z","updated_at":"2026-07-06T01:15:47Z","name":"Troubleshooting - Access Issues: Deezer for Creators","title":"Troubleshooting - Access Issues: Deezer for Creators","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-14T09:35:22Z","user_segment_id":null,"permission_group_id":282189,"content_tag_ids":[],"label_names":["ninja translation completed"],"body":"<p>Having trouble accessing Deezer for Creators? Here's your comprehensive troubleshooting guide to get you back on track.</p><div class=\"anchorbox\">\n<p>Jump to section:</p>\n<ul>\n<li data-list-item-id=\"e79631d6f9aff4a354c023fb382bb2fba\"><a href=\"#common_login_issues\">Common login issues</a></li>\n<li data-list-item-id=\"ed3848f663d5a3ccaf5773e68f6bab598\"><a href=\"#mobile_app_access_problems\">Mobile app access problems</a></li>\n<li data-list-item-id=\"efd847fe3eabc651205e275343103d3a2\"><a href=\"#account_verification_problems\">Account verification problems</a></li>\n<li data-list-item-id=\"e58dc1b0737b7f0fc42448f8c9e3b7707\"><a href=\"#technical_access_issues\">Technical access issues </a></li>\n<li data-list-item-id=\"ebfa48709af20eaab0419a7cc9098fe2b\"><a href=\"#account_type_conflicts\">Account type conflicts</a></li>\n<li data-list-item-id=\"e6d2384e364492ac057c031e3e3845c1d\"><a href=\"#security_access_issues\">Security access issues</a></li>\n<li data-list-item-id=\"edd40276611d25d5f70409422897a1e32\"><a href=\"#getting_help\">Getting help</a></li>\n<li data-list-item-id=\"ece1bde0cfbafc9d542a0f2e45876f764\"><a href=\"#preventive_measures\">Preventive measures</a></li>\n<li data-list-item-id=\"e02c521c719ad47d63423c6b9302dbace\"><a href=\"#faqs\">FAQs</a></li>\n</ul>\n</div><hr><h2 id=\"h_01K9CNXMBYQX9Y26N6KNE85G2T\"><strong id=\"common_login_issues\">Common login issues</strong></h2><h3 id=\"h_01K9CNXMBY87P4ZH2XR5XR5XRT\"><strong>Provider Access Problems</strong></h3><p>If you receive \"Provider error: You already claimed this provider\":</p><ol>\n<li data-list-item-id=\"eb5e82b701a2913afa29233b0383a0aff\">Contact your distributor's administrator</li>\n<li data-list-item-id=\"e90bbbe153a44d2dc4333aee88f76cc1d\">Request User Managers access</li>\n<li data-list-item-id=\"e6667663fd7781cec501f0c3a816b11ce\">Provide your email and account details</li>\n<li data-list-item-id=\"ea1a2ede5377d408e9987185e17dfe998\">Await administrator approval</li>\n</ol><p> </p><h3 id=\"h_01K9CNXMBY5E9BTA1VDHZGPRSY\"><strong>Label access issues</strong></h3>\n  When unable to access label content:\n  <ol>\n<li>Verify sub-label connections</li>\n<li>Check UPC associations</li>\n<li>Confirm provider relationships</li>\n<li>Contact label administrator</li>\n  </ol>\n\n<hr>\n<h2 id=\"h_01K9CNXMBYAEVF4QEAE5K9ARJC\">\n    <strong id=\"mobile_app_access_problems\">Mobile app access problems</strong>\n</h2>\n<h3 id=\"h_01K9CNXMBY0R44AT06VBD01VEC\"><strong>No Routes Found Error</strong></h3>\nIf you see \"Error: No routes found for /artist/-1\":\n<ol>\n<li>First claim content on web platform</li>\n<li>Wait for claim approval</li>\n<li>Ensure you're an artist or manager and using the respective account</li>\n<li>Try accessing again after approval</li>\n</ol>\n<p> </p><h3 id=\"h_01K9CNXMBYVAQKC2TN879YT3S1\"><strong>Content not visible</strong></h3>\n  If you can't see your content:\n  <ul>\n<li>Verify web platform claim status</li>\n<li>Check account type permissions</li>\n<li>Ensure content is properly linked</li>\n<li>Confirm mobile app version</li>\n  </ul>\n<hr>\n<h2 id=\"h_01K9CNXMBY35W5V2NBRA8E0X85\">\n    <strong id=\"account_verification_problems\">Account verification problems</strong>\n</h2>\n<h3 id=\"h_01K9CNXMBYQGWC5Z5E8TMVNESN\"><strong>Failed verification</strong></h3>\nCommon reasons for verification failure:\n<ul>\n<li>Incorrect UPC numbers</li>\n<li>Missing documentation</li>\n<li>Rights verification issues</li>\n<li>Incomplete profile information</li>\n</ul>\n<p> </p><h3 id=\"h_01K9CNXMBYGERCB09SG7PCGFAP\"><strong>Multiple claims</strong></h3>\n  If content is already claimed:\n  <ol>\n<li>Check existing account connections</li>\n<li>Contact current rights holders</li>\n<li>Submit proof of ownership</li>\n<li>Request administrator review</li>\n  </ol>\n<hr>\n<h2 id=\"h_01K9CNXMBY9SNKV0JSJEC1MYCM\">\n    <strong id=\"technical_access_issues\">Technical access issues</strong>\n</h2>\n<h3 id=\"h_01K9CNXMBYG7WZ97G80728T0CS\"><strong>Browser problems</strong></h3>\nIf website isn't loading:\n<ol>\n  <li>\nClear browser cache</li>\n<li>Update to latest browser version</li>\n<li>Try supported browsers:\n<ul>\n  <li>Chrome</li>\n<li>Firefox</li>\n<li>Safari</li>\n<li>Microsoft Edge</li>\n</ul>\n</li>\n<p> </p>\n<h3 id=\"h_01K9CNXMBYKHYYD89WND3D9HJP\"><strong>Connection issues</strong></h3>\n  Required specifications:\n  <ul>\n<li>1 Mbps upload minimum</li>\n<li>2 Mbps download minimum</li>\n<li>Stable internet connection</li>\n<li>Updated system requirements</li>\n  </ul>\n<hr>\n<h2 id=\"h_01K9CNXMBY05NRFZMGPKX1XC5F\">\n    <strong id=\"account_type_conflicts\">Account type conflicts</strong>\n</h2>\n<h3 id=\"h_01K9CNXMBY71FSNHD3WBTKWZ7X\"><strong>Wrong account type</strong></h3>\n  To resolve account type issues:\n  <ul>\n<li>Request access revocation</li>\n<li>Verify correct account type</li>\n<li>Create new account</li>\n<li>Complete proper verification</li>\n  </ul>\n  <p> </p>\n<h3 id=\"h_01K9CNXMBZ177H8HTT70E830FA\"><strong>Permission problems</strong></h3>\n    When experiencing permission issues:\n<ul>\n  <li>Verify account status</li>\n<li>Check administrator settings</li>\n<li>Confirm content rights</li>\n<li>Update account information</li>\n</ul>\n<hr>\n<h2 id=\"h_01K9CNXMBZYPM2PPZSGZ5AC3N4\">\n    <strong id=\"security_access_issues\">Security access issues</strong>\n</h2>\n  <h3 id=\"h_01K9CNXMBZWJZZZSX4X5QG4TJG\"><strong>Locked accounts</strong></h3>\n  If your account is locked:\n  <ol>\n<li>Verify email address</li>\n<li>Reset password</li>\n<li>Check for security notifications</li>\n<li>Contact support if needed</li>\n  </ol>\n  <p> </p>\n<h3 id=\"h_01K9CNXMBZEH8S165J9SCTBYRG\"><strong>Multiple login attempts</strong></h3>\n  Security measures:\n    <ul>\n<li>Wait 30 minutes after multiple failures</li>\n<li>Use password reset function</li>\n<li>Verify email access</li>\n<li>Update security information</li>\n    </ul>\n<hr>\n\n<h2 id=\"h_01K9CNXMBZQJG930GBBEK8WGSC\">\n    <strong id=\"getting_help\">Getting help</strong>\n</h2>\n<h3 id=\"h_01K9CNXMBZE9FX6BJHNJPQFNGV\"><strong>When to contact support</strong></h3>\n  Contact support if:\n  <ul>\n<li>Verification fails multiple times</li>\n<li>Account access is blocked</li>\n<li>Rights conflicts exist</li>\n<li>Technical issues persist</li>\n  </ul>\n  <p> </p>\n<h3 id=\"h_01K9CNXMBZKGA1VJKWZP0ECPW3\"><strong>Required information</strong></h3>\n    When reporting issues, provide:\n    <ul>\n<li>Email address</li>\n<li>Account type</li>\n<li>Error messages</li>\n<li>Screenshots</li>\n<li>Timing of issues</li>\n    </ul>\n<hr>\n\n<h2 id=\"h_01K9CNXMBZTEYDH7BVRHQPC38V\">\n    <strong id=\"preventive_measures\">Preventive measures</strong>\n</h2>\n  <h3 id=\"h_01K9CNXMBZBNMMH3XSYQXRBDH8\"><strong>Best practices</strong></h3>\n  To avoid access issues:\n  <ul>\n<li>Keep credentials secure</li>\n<li>Update contact information</li>\n<li>Maintain proper documentation</li>\n<li>Regular password updates</li>\n  </ul>\nSimilar to other platforms, maintaining accurate account information and proper documentation is crucial for uninterrupted access.\n<hr>\n<h2 id=\"h_01K9CNXMBZ7AVHQ1C3506ZZ7BB\">\n    <strong id=\"faqs\">FAQs</strong>\n</h2>\n\n<!-- FAQ Item Template -->\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n  <summary style=\"font-weight: bold; cursor: pointer;\">\nWhat should I do if I can't log in? \n  </summary>\n  <p>\nFirst verify your credentials, clear browser cache, and ensure you're using a supported browser.\n  </p>\n</details>\n\n  <!-- FAQ Item Template -->\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n  <summary style=\"font-weight: bold; cursor: pointer;\">\nWhy am I getting a provider already claimed error? \n  </summary>\n  <p>\nThis occurs when another user has already registered the provider. Contact your distributor's administrator for access.\n  </p>\n</details>\n\n    <!-- FAQ Item Template -->\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n  <summary style=\"font-weight: bold; cursor: pointer;\">\nHow do I fix mobile app access issues?\n  </summary>\n  <p>\nEnsure your content is claimed and approved on the web platform first, and verify you have the correct account type.\n  </p>\n</details>\n\n      <!-- FAQ Item Template -->\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n  <summary style=\"font-weight: bold; cursor: pointer;\">\nWhat if my verification keeps failing? \n  </summary>\n  <p>\nDouble-check all submitted information, especially UPC numbers and rights documentation.\n  </p>\n</details>\n  \n      <!-- FAQ Item Template -->\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n  <summary style=\"font-weight: bold; cursor: pointer;\">\nCan I change my account type if it's wrong?  \n  </summary>\n  <p>\n Yes, but you'll need to create a new account with the correct type after revoking the current access.\n\n  </p>\n</details>\n  \n      <!-- FAQ Item Template -->\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n  <summary style=\"font-weight: bold; cursor: pointer;\">\nWhy can't I see my content after logging in?\n  </summary>\n  <p>\nVerify your content claims are approved and properly linked to your account.\n  </p>\n</details>\n\n        <!-- FAQ Item Template -->\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n  <summary style=\"font-weight: bold; cursor: pointer;\">\nWhat causes the \"No routes found\" error? \n  </summary>\n  <p>\nThis typically occurs when trying to access the mobile app without approved content claims.\n  </p>\n</details>\n\n        <!-- FAQ Item Template -->\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n  <summary style=\"font-weight: bold; cursor: pointer;\">\nHow do I regain access to a locked account?  \n  </summary>\n  <p>\nUse the password reset function and contact support if issues persist.\n  </p>\n</details>\n\n        <!-- FAQ Item Template -->\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n  <summary style=\"font-weight: bold; cursor: pointer;\">\nWhat should I do if my UPC is rejected? \n  </summary>\n  <p>\nVerify the UPC format and ensure it matches your distributor's records.\n  </p>\n</details>\n\n        <!-- FAQ Item Template -->\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n  <summary style=\"font-weight: bold; cursor: pointer;\">\nHow can I prevent future access issues? \n  </summary>\n  <p>\nMaintain updated account information, secure credentials, and proper documentation.\n  </p>\n</details>\n<p> </p>\n<div class=\"notebox\">\n      <p>\n        <strong>Note</strong>: Most access issues can be resolved by verifying account information and ensuring proper documentation before contacting support\n      </p>\n</div>\n<p> </p>\n<p> </p>\n<p> </p>\n<p> </p>\n<p> </p>\n</ol><p> </p><p> </p><p> </p>","user_segment_ids":[]},{"id":31593947828509,"url":"https://deezerforcreators.zendesk.com/api/v2/help_center/en-us/articles/31593947828509.json","html_url":"https://creatorsupport.deezer.com/hc/en-us/articles/31593947828509-Troubleshooting-Adding-Content-to-Deezer-for-Creators","author_id":10516745168413,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":5910084947485,"created_at":"2025-11-06T12:50:31Z","updated_at":"2026-07-23T11:11:07Z","name":"Troubleshooting - Adding Content to Deezer for Creators","title":"Troubleshooting - Adding Content to Deezer for Creators","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-06T12:51:35Z","user_segment_id":null,"permission_group_id":282189,"content_tag_ids":[],"label_names":["ninja translation completed"],"body":"<p>Let's get your music where it belongs!</p><div class=\"anchorbox\">\n<p>Jump to section:</p>\n<ul>\n<li data-list-item-id=\"ee7c46e3d9bb0a6a0d843645dce969884\"><a href=\"#common_access_issues\">Common access issues</a></li>\n<li data-list-item-id=\"e4591344f309a572a2ca8266aac99b461\"><a href=\"#content_addition_troubleshooting\">Content addition troubleshooting</a></li>\n<li data-list-item-id=\"e78f317a7205c865974e7912eae04f659\"><a href=\"#platform_specific_solutions\">Platform specific solutions</a></li>\n<li data-list-item-id=\"e136e9236d24cbeb63045d1a8dc2be153\"><a href=\"#security_measures\">Security measures</a></li>\n<li data-list-item-id=\"e1706a94946d6791db0af57cb315c3844\"><a href=\"#technical_requirements\">Technical requirements</a></li>\n<li data-list-item-id=\"ed36e411beae3b44a2d201ba4b24bcd3f\"><a href=\"#requesting_support\">Requesting support</a></li>\n<li data-list-item-id=\"e8a7c1c44ebeaac2cb2624f91250f43f3\"><a href=\"#faqs\">FAQs</a></li>\n</ul>\n</div><hr><h3 id=\"h_01K9CKF0SXV4T9EM83ZX7R547E\"><strong>Initial Setup Verification</strong></h3><p>Before attempting to add content, verify:</p><ul>\n<li data-list-item-id=\"e9f7a3ceeb5cfb637fe794b18361dbe01\">Account type is correct (Label/Provider/Artist/Manager)</li>\n<li data-list-item-id=\"e3f811d7a4fa54a17edc8b507ccbbbf41\">All required permissions are active</li>\n<li data-list-item-id=\"ee1efbca024cfd91fbe9e9a404186e920\">Your account is properly verified</li>\n<li data-list-item-id=\"edd97e843c75a1d6f5bf49cddf68082bd\">You have necessary content rights</li>\n</ul><hr><h2 id=\"h_01K9CKF0SXF5ASMYRVJ8DTYVKK\"><strong id=\"common_access_issues\">Common access issues</strong></h2><h3 id=\"h_01K9CKF0SY3FBFGBYDKGM1X1CA\"><strong>Provider already claimed</strong></h3><p>If you receive: \"Provider error: You already claimed this provider or this provider has already been claimed\":</p><ul>\n<li data-list-item-id=\"e8a68fa3d5773c633b25c5ca476cee809\">Contact your distributor's administrator</li>\n<li data-list-item-id=\"e2ec3987c22db02090cdcabfeead7cbfd\">Request access through User Managers feature</li>\n<li data-list-item-id=\"e1a2469c7f3e9d40d35a017d46223f5f8\">Provide necessary verification</li>\n</ul><p> </p><p> </p>\n  <h3 id=\"h_01K9CKF0SY10567P5M2WFD635A\">\n    <strong>Label access problems</strong>\n  </h3>\n  When labels can't find content:\n  <ul>\n    <li>Check sub-label connections</li>\n    <li>Verify UPC numbers</li>\n    <li>Ensure proper label-provider relationships</li>\n    <li>Confirm content delivery status</li>\n  </ul>\n  <hr>\n  <h2 id=\"h_01K9CKF0SYQWS9ZX4W0T6TQFEZ\">\n    <strong id=\"content_addition_troubleshooting\">Content addition troubleshooting</strong>\n  </h2>\n  <h3 id=\"h_01K9CKF0SY2C4BMVCPQ7KW14VV\">\n    <strong>UPC/ISRC Verification</strong>\n  </h3>\n  If content isn't appearing:\n  <ol>\n    <li>Verify UPC matches BOCatalog</li>\n    <li>Check release timing</li>\n    <li>Ensure proper delivery to platform</li>\n    <li>Confirm label-provider relationships</li>\n  </ol>\n  <p> </p>\n  <h3 id=\"h_01K9CKF0SY9WZYHSZ1XJD4CGVY\">\n    <strong>Metadata Issues</strong>\n  </h3>\n  Common metadata problems:\n  <ul>\n    <li>Incorrect formatting</li>\n    <li>Missing mandatory fields</li>\n    <li>UPC/ISRC mismatches</li>\n    <li>Wrong release dates</li>\n  </ul>\n  <hr>\n  <h2 id=\"h_01K9CKF0SYPWBWJSFV8K2Y927C\">\n    <strong id=\"platform_specific_solutions\">Platform specific solutions</strong>\n  </h2>\n  <h3 id=\"h_01K9CKF0SYGBP4XWVW1FWJJC05\">\n    <strong>Web Platform</strong>\n  </h3>\n  Requirements:\n  <ul>\n    <li>Chrome/Firefox/Safari (latest versions)</li>\n    <li>Stable internet connection</li>\n    <li>Proper account permissions</li>\n    <li>Complete metadata</li>\n  </ul>\n  <p> </p>\n  <h3 id=\"h_01K9CKF0SYGX866CFB6V6KS7M3\">\n    <strong>Mobile App</strong>\n  </h3>\n  For mobile access:\n  <ul>\n    <li>Content must be claimed on web first</li>\n    <li>Claims must be approved</li>\n    <li>Only available for artists and managers</li>\n    <li>Requires stable connection</li>\n  </ul>\n  <hr>\n  <h2 id=\"h_01K9CKF0SY5VEZ9ZMY50EX6F44\">\n    <strong id=\"security_measures\">Security measures</strong>\n  </h2>\n  Important security notes:\n  <ul>\n    <li>\n</li>\n    <li>Never share login credentials</li>\n    <li>Verify all content rights</li>\n    <li>Document access changes</li>\n    <li>Keep admin accounts limited</li>\n  </ul>\n  <p> </p>\n  <hr>\n  <h2 id=\"h_01K9CKF0SYV6CQ3FPX48M3T5TM\">\n    <strong id=\"technical_requirements\">Technical requirements</strong>\n  </h2>\n  <strong>System Requirements</strong>\n  <ul>\n    <li>\n      <strong>Internet</strong>: 1 Mbps upload minimum\n    </li>\n    <li>\n      <strong>Browser</strong>: Latest versions\n    </li>\n    <li>\n      <strong>Mobile</strong>: iOS 14.0+ or Android 8.0+\n    </li>\n  </ul>\n  <p>\n    <strong>File Requirements</strong>\n  </p>\n  <ul>\n    <li>Correct file formats</li>\n    <li>Complete metadata</li>\n    <li>Valid UPC/ISRC codes</li>\n    <li>Proper rights documentation</li>\n  </ul>\n  Like other platforms, accurate metadata and proper rights documentation are crucial\n  for successful content addition.\n  <p> </p>\n  <hr>\n  <h2 id=\"h_01K9CKF0SY964R1RKHHCK4MWPM\">\n    <strong id=\"requesting_support\">Requesting support</strong>\n  </h2>\n  If issues persist:\n  <ol>\n    <li>\nDocument the problem</li>\n    <li>\n      Gather essential information:\n      <ul>\n        <li>Account details</li>\n        <li>Error messages</li>\n        <li>Screenshots</li>\n        <li>Content identifiers</li>\n      </ul>\n    </li>\n    <li>Contact support through appropriate channels</li>\n  </ol>\n  <hr>\n  <h2 id=\"h_01K9CKF0SYMJKPYVS6WGGJ46WT\">\n    <strong id=\"faqs\">FAQs</strong>\n  </h2>\n  <!-- FAQ Item Template -->\n  <details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n    <summary style=\"font-weight: bold; cursor: pointer;\">\nWhy can't I find my uploaded content? \n  </summary>\n    <p>\n      Verify your sub-label connections, UPC numbers, and ensure content has\n      been properly delivered to the platform.\n    </p>\n  </details>\n  <!-- FAQ Item Template -->\n  <details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n    <summary style=\"font-weight: bold; cursor: pointer;\">\nHow do I fix incorrect artist attribution?\n  </summary>\n    <p>\n      Submit a correction request with proper documentation proving rights\n      to the content.\n    </p>\n  </details>\n  <!-- FAQ Item Template -->\n  <details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n    <summary style=\"font-weight: bold; cursor: pointer;\">\nWhat should I do if my UPC is rejected?\n  </summary>\n    <p>\n      Verify the UPC format (13 digits) and ensure it matches your distributor's\n      records.\n    </p>\n  </details>\n  <!-- FAQ Item Template -->\n  <details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n    <summary style=\"font-weight: bold; cursor: pointer;\">\nWhy can't I access my content on mobile? \n  </summary>\n    <p>\n      Ensure your content is claimed and approved on the web platform first,\n      and verify you have the correct account type.\n    </p>\n  </details>\n  <!-- FAQ Item Template -->\n  <details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n    <summary style=\"font-weight: bold; cursor: pointer;\">\nHow do I resolve metadata conflicts? \n  </summary>\n    <p>\n      Review and correct all mandatory fields according to Deezer's format\n      requirements.\n    </p>\n  </details>\n  <!-- FAQ Item Template -->\n  <details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n    <summary style=\"font-weight: bold; cursor: pointer;\">\nWhat if my content appears under the wrong label? \n  </summary>\n    <p>\n      Verify your sub-label connections and provider relationships, then contact\n      support if needed.\n    </p>\n  </details>\n  <!-- FAQ Item Template -->\n  <details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n    <summary style=\"font-weight: bold; cursor: pointer;\">\nHow long does content verification take? \n  </summary>\n    <p>\n      Standard verification typically takes 24-48 hours, but may vary based\n      on complexity.\n    </p>\n  </details>\n  <!-- FAQ Item Template -->\n  <details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n    <summary style=\"font-weight: bold; cursor: pointer;\">\nCan I edit content after submission? \n  </summary>\n    <p>\n      Some fields can be edited, but critical information like UPCs requires\n      a new submission.\n    </p>\n  </details>\n  <!-- FAQ Item Template -->\n  <details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n    <summary style=\"font-weight: bold; cursor: pointer;\">\nWhat causes delivery failures? \n  </summary>\n    <p>\n      Common causes include incorrect metadata, rights issues, or technical\n      delivery problems.\n    </p>\n  </details>\n  <!-- FAQ Item Template -->\n  <details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n    <summary style=\"font-weight: bold; cursor: pointer;\">\nHow do I verify my content rights? \n  </summary>\n    <p>\n      Provide official documentation from your distributor or label confirming\n      your rights.\n    </p>\n  </details>\n  <p> </p>\n  <div class=\"notebox\">\n    <p>\n      <strong>Note</strong>: Most issues can be resolved by carefully reviewing\n      your account settings, content metadata, and rights documentation before\n      contacting support\n    </p>\n  </div>\n  <p> </p>\n  <p> </p>\n  <p> </p>\n  <p> </p>\n  <p> </p>\n  <p> </p>\n  <p> </p>","user_segment_ids":[]},{"id":31590326783389,"url":"https://deezerforcreators.zendesk.com/api/v2/help_center/en-us/articles/31590326783389.json","html_url":"https://creatorsupport.deezer.com/hc/en-us/articles/31590326783389-Copyright-Infringement-Reports-on-Deezer","author_id":10516745168413,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":5910084947485,"created_at":"2025-11-06T10:55:49Z","updated_at":"2026-07-05T22:42:07Z","name":"Copyright Infringement Reports on Deezer","title":"Copyright Infringement Reports on Deezer","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-14T09:40:09Z","user_segment_id":null,"permission_group_id":282189,"content_tag_ids":[],"label_names":["ninja translation completed"],"body":"<p>This article explains how to report content on Deezer that has been made available without authorization by submitting a copyright infringement notice. In practice, this means a rightsholder (or an authorized agent) sends us a formal notice identifying the content, the rights they hold, and the territories concerned, and asks that the content be removed or restricted. These notices follow established legal frameworks (including DMCA principles in the United States and similar regimes worldwide) and are the mechanism we use to evaluate and act on complaints in a consistent way. </p><p><strong>Who can submit a notice?</strong> Artists, songwriters, composers, music publishers, record labels, and their legal or administrative representatives, as well as trademark owners in cases involving brand misuse. By submitting a notice, you confirm that you are the rightsholder or an authorized agent and that your statements are accurate and made in good faith. False, misleading, or bad‑faith notices may have legal consequences.</p><div class=\"anchorbox\">\n<p>Jump to section:</p>\n<ul>\n<li data-list-item-id=\"e3679100b640685d786adff1ee8095146\"><a href=\"#report\">Report suspected infringement</a></li>\n<li data-list-item-id=\"e797a6266f8dfd61a217fd8b72b491c7a\"><a href=\"#after_submission\">What happens after you submit</a></li>\n<li data-list-item-id=\"ebad7f04e51b398b9dcbd750a387e9864\"><a href=\"#faqs\">FAQs</a></li>\n</ul>\n</div><hr><h2 id=\"h_01K9CCVXEHEHAJNA463CP94JA8\"><strong id=\"report\">Report suspected infringement</strong></h2><p>To report:</p><ol>\n<li data-list-item-id=\"eaddd05580b0d704ccca3130b084f0728\">Access the form at https://copyright.deezer.com/ to begin your report</li>\n<li data-list-item-id=\"efba67b3ac252c54842862d9cf0cd6ffb\">Fill out the form in English and provide accurate, complete information</li>\n<li data-list-item-id=\"eb39fa69049a2ffdf72fe425e484a3a8d\">Submit separate reports when content types differ (e.g., music vs. podcasts) or when territorial scope differs (e.g., Worldwide vs. specific countries)</li>\n<li data-list-item-id=\"e7f4858c904d3c9ccd20bc107b0e30637\">You can include multiple items of the same content type within a single report</li>\n<li data-list-item-id=\"e02d2e5140f1150065df48ec7023ecf4a\">All information required to assess and process your request will be collected through the form</li>\n</ol><p>If you encounter any issue with the form, you can contact us directly at dmca@deezer.com and include all necessary details (your contact information, territory, claim type, Deezer links, and a brief explanation) so we can process your request.</p><p> </p><hr><h2 id=\"h_01K9CCVXEHBVE7RNEYCV6NEYCZ\"><strong id=\"after_submission\">What happens after you submit</strong></h2><ul>\n<li data-list-item-id=\"ecf2bbfce672ff6e8131ea18d9a1ff489\">Deezer’s Music Rights teams review the report and notify the relevant content providers</li>\n<li data-list-item-id=\"e5748883565a20e7eb4961432a3a8caac\">Providers are given a short response window; non‑contested items may be taken down, while contested items remain online and must be resolved directly between the provider and the claimant</li>\n<li data-list-item-id=\"e5e0cbd81a0204c63110957d5cf8a99ba\">Once all provider responses are recorded and actions completed, Deezer sends a summary to the claimant and closes the case</li>\n</ul><p>Please note that Deezer reviews copyright and trademark reports on a case-by-case basis. Submitting a report does not guarantee removal; We do not adjudicate ownership disputes or provide legal advice. Where a provider contests a claim and asserts rights, the content may remain available while the parties resolve the dispute directly.</p><p> </p><hr><h2 id=\"h_01K9CCVXEHPWY3Q08DZATPK4KW\"><strong id=\"faqs\">FAQs</strong></h2><!-- FAQ Item Template --><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>Who can submit a report?</strong></summary><p>Rights holders and authorized agents, including artists, songwriters, composers, music publishers, record labels, and legal representatives. Trademark owners may also report brand misuse.</p></details><!-- FAQ Item Template --><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>How do I submit a report?</strong></summary><p>Access the form at https://copyright.deezer.com/. Complete all required fields and submit in English so our teams can process your notice efficiently.</p></details><!-- FAQ Item Template --><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>What information will I need to provide?</strong></summary><p>You’ll be asked for: territory (Worldwide or specific countries), claim type (Copyright or Trademark), Deezer links to the content, a short explanation of the issue, your relationship to the rightsholder (Rightsholder or Authorized agent), and your contact details (name, email, and optional company/address/phone). The form captures everything needed for review.</p></details><!-- FAQ Item Template --><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>Can I submit in languages other than English?</strong></summary><p>No. Please submit your notice in English to avoid delays and ensure accurate processing.</p></details><!-- FAQ Item Template --><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>What if I have trouble with the web form?</strong></summary><p>If you encounter issues, email dmca@deezer.com with the same information requested in the form (your contact details, territory, claim type, Deezer links, and a brief explanation).</p></details><!-- FAQ Item Template --><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>Can I report multiple items at once?</strong></summary><p>Yes, you can include multiple items of the same content type in a single report. For different content types (e.g., music vs. podcasts) or different territorial scopes, submit separate reports.</p></details><!-- FAQ Item Template --><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>How quickly will my report be reviewed?</strong></summary><p>We aim to review promptly. Timelines can vary by case, but provider notifications are sent quickly after validation, and providers are given a short response window.</p></details><!-- FAQ Item Template --><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>Is content removed automatically upon submission?</strong></summary><p>No. All notices are reviewed case by case. If providers do not contest or fail to respond within the response window, Deezer may proceed with takedown of non‑contested items. If a provider contests, the content typically remains online while the parties resolve the dispute directly.</p></details><!-- FAQ Item Template --><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>How will I be informed about progress?</strong></summary><p>You will receive email updates at key stages.</p></details><!-- FAQ Item Template --><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>What kind of links should I include?</strong></summary><p>Provide official Deezer links (e.g., deezer.com URLs or valid Deezer share links) to the exact items you’re reporting. You may also add links to the original content as supporting references.</p></details><!-- FAQ Item Template --><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>How should I scope territories?</strong></summary><p>Choose Worldwide if you hold global rights, or specify the exact countries where you assert rights. Submit separate reports if territorial scopes differ significantly.</p></details><!-- FAQ Item Template --><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>What does “authorized agent” mean?</strong></summary><p>Someone formally empowered by the rightsholder (e.g., label, publisher, attorney) to act on their behalf for IP enforcement in the specified territories.</p></details><!-- FAQ Item Template --><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>What happens after I submit?</strong></summary><p>Our Music Rights and Legal teams verify your notice, identify providers, and send notifications. Providers have a short window to respond. Non‑contested items may be taken down; contested items remain while parties resolve the dispute. You’ll receive a summary when the case is closed.</p></details><!-- FAQ Item Template --><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>Are takedowns automated?</strong></summary><p>No. Any removals that follow a non‑contestation are performed manually by our teams.</p></details><!-- FAQ Item Template --><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>What if I need to amend or clarify my submission?</strong></summary><p>Reply to the acknowledgment email you receive with the additional details, or contact dmca@deezer.com referencing your original submission (email used, links, territories).</p></details><p> </p><p> </p><p> </p><p> </p><p> </p>","user_segment_ids":[]},{"id":14963453830045,"url":"https://deezerforcreators.zendesk.com/api/v2/help_center/en-us/articles/14963453830045.json","html_url":"https://creatorsupport.deezer.com/hc/en-us/articles/14963453830045-Pitching-Tool","author_id":10516745168413,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":5900242899997,"created_at":"2023-11-21T13:47:46Z","updated_at":"2026-07-06T17:40:51Z","name":"Pitching Tool","title":"Pitching Tool","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-05T14:25:17Z","user_segment_id":null,"permission_group_id":282189,"content_tag_ids":[],"label_names":["ninja translation completed"],"body":"<p>Pitching music to Deezer is an integral part of the music delivery process. The Pitching Tool, created by Deezer for Creators, establishes a smoother process for spreading your content efficiently.</p>\n<p>This tool influences recommendation algorithms and helps distribute music to wider audiences, serving as the central tool for our editorial team.</p>\n<p>Get your music in front of the right audience with Deezer's Pitching Tool. Your gateway to both algorithmic and editorial promotion opportunities.</p>\n<div class=\"notebox\">\n<p><strong>Note</strong>: Pitching Tool is only available to Providers or Label Accounts</p>\n</div>\n<div class=\"anchorbox\">\n<p>Jump to section:</p>\n<ul>\n<li><a href=\"#pitching_tool\">What is Pitching Tool?</a></li>\n<li><a href=\"#access_requirements\">Access requirements</a></li>\n<li><a href=\"#optimal_timing\">Optimal timing</a></li>\n<li><a href=\"#required_information\">Required information</a></li>\n<li><a href=\"#submission_methods\">Submission methods</a></li>\n<li><a href=\"#priority_levels\">Priority levels</a></li>\n<li><a href=\"#managing_pitches\">Managing pitches</a></li>\n<li><a href=\"#common_issues\">Common issues and solutions</a></li>\n<li><a href=\"#faqs\">FAQs</a></li>\n</ul>\n</div>\n<hr>\n<h2 id=\"h_01HFS23F3JKRCY1AZN2XBSQNP4\"><strong id=\"pitching_tool\">What is Pitching Tool?</strong></h2>\n<p>The Pitching Tool is a central platform that:</p>\n<ul>\n<li>Influences recommendation algorithms</li>\n<li>Connects you with our editorial team</li>\n<li>Optimizes your music's visibility</li>\n<li>Streamlines the submission process</li>\n</ul>\n<hr>\n<h2 id=\"access_requirements\"><strong>Access requirements</strong></h2>\n<p>The Pitching Tool is available to:</p>\n<ul>\n<li>Label accounts</li>\n<li>Provider accounts</li>\n</ul>\n<div class=\"notebox\">\n<p><strong>Note</strong>: Artists and managers cannot directly access the Pitching Tool</p>\n</div>\n<hr>\n<h2 id=\"optimal_timing\"><strong>Optimal timing</strong></h2>\n<p>For best results:</p>\n<ul>\n<li>Submit pitches 7 days before release date</li>\n<li>Deliver music 7 days before release date</li>\n<li>Pitches can be made up to 14 days after release</li>\n<li>No edits allowed within 24 hours of release</li>\n</ul>\n<hr>\n<h2 id=\"required_information\"><strong>Required information</strong></h2>\n<p>Mandatory fields include:</p>\n<ul>\n<li>Provider (digital distributor)</li>\n<li>Label</li>\n<li>UPC</li>\n<li>Main artist</li>\n<li>Release date</li>\n<li>Product title</li>\n<li>Priority level</li>\n<li>Configuration</li>\n<li>Type of release</li>\n<li>Focus track</li>\n<li>Focus track ISRC</li>\n<li>Genre (minimum one)</li>\n<li>Target editorial team (minimum one)</li>\n</ul>\n<hr>\n<h2 id=\"submission_methods\"><strong>Submission methods</strong></h2>\n<h3 id=\"h_01K9A67RC6XMFMRJVDD1ZVK0BS\"><strong>Individual track submission</strong></h3>\n<p>If you need to pitch a single track, please follow the steps below;</p>\n<ol>\n<li>Select <strong>Add pitch</strong>\n</li>\n<li>Select <strong>Fill form</strong>\n</li>\n<li>Fill in all the mandatory fields marked with an asterisk</li>\n<li>Non-mandatory fields should be completed as much as possible and in due time - 7 days before release date</li>\n</ol>\n<h3 id=\"h_01K9A67RC626688JYN69W3DC6H\"><strong>How to submit multiple pitches, using CSV import:</strong></h3>\n<ol>\n<li>Select <strong>Add pitch</strong>\n</li>\n<li>Click on <strong>Import a .csv file</strong>, select your file and wait for it to upload</li>\n<li>Once file has been processed, Deezer will inform you of any errors</li>\n<li>If successfully imported, your import will be converted into a pitch</li>\n</ol>\n<p><strong>Important:</strong></p>\n<ul>\n<li>We recommend that only a maximum of 3 accounts are set up as Admin. Please do not share one admin account across multiple users</li>\n<li>Fields that contain errors will not be included in the import. You will need to correct the .csv file and reimport, or pitch these tracks individually</li>\n</ul>\n<h3 id=\"h_01K9A67RC65RXR3TAXWMJ1B8RK\"><strong>Pitching Tool and .csv rules</strong></h3>\n<p>There are several rules that need to be adhered to when completing a .csv file for importing to pitching tool, and are as follows:</p>\n<ul>\n<li>Working on Excel or Google Sheets, save/export your file as comma-separated values (.csv) (separator:,,enclosure: “,escape:\\\\)</li>\n<li>You can only import .csv format</li>\n<li>Do not reorder column orders or change column formats or names</li>\n<li>Fill in all the mandatory fields</li>\n<li>Ensure you complete 13 character UPC (do not put 00 before the UPC)</li>\n<li>For dropdown menus, please use only the options available as the tool is caps sensitive on these columns</li>\n<li>Listening link should be a valid and complete hyperlink with http(s):// at the beginning</li>\n<li>Release date should not be older than 2 weeks</li>\n<li>You will need to have access to the provider and label provided</li>\n<li>The Provider and Label fields are not mandatory - if you are a provider, Deezer will use the provider details linked to your account</li>\n</ul>\n<hr>\n<h2 id=\"priority_levels\"><strong>Priority levels</strong></h2>\n<p>The available priority options are:</p>\n<ul>\n<li>Standard Release</li>\n<li>Low Genre Priority</li>\n<li>Genre Priority</li>\n<li>Priority</li>\n<li>High Priority</li>\n</ul>\n<hr>\n<h2 id=\"managing_pitches\"><strong>Managing pitches</strong></h2>\n<h3 id=\"h_01K9A67RC62G1ZGFE4ZH65N2DF\"><strong>Editing pitches</strong></h3>\n<p>If you need to edit a pitch once it has been submitted, please follow the steps below;</p>\n<ul>\n<li>Go to the <strong>Pitching tool</strong> tab</li>\n<li>Click on the pitch you wish to edit - this will open the full pitch and associated details</li>\n<li>Edit the necessary fields and select <strong>Save</strong>\n</li>\n</ul>\n<div class=\"notebox\">\n<p><strong>Note</strong>: No edits are allowed 24 hours before release</p>\n</div>\n<h3 id=\"h_01K9A67RC7CYQ3KDE467XTGW3W\"><strong>Reviewing pitches</strong></h3>\n<p>If you need to review the pitches you have submitted, please follow the below steps;</p>\n<ol>\n<li>Go to the Pitching tool tab</li>\n</ol>\n<p><strong>You can:</strong></p>\n<ul>\n<li>View all submissions</li>\n<li>Check delivery status</li>\n<li>Edit or delete pitches</li>\n<li>Export pitch data</li>\n</ul>\n<hr>\n<h2 id=\"common_issues\"><strong>Common Issues and solutions</strong></h2>\n<h3 id=\"h_01K9A67RC7XEAFKKHCAEKT15PZ\"><strong>Invalid CSV Format</strong></h3>\n<p>If encountering errors:</p>\n<ol>\n<li>Download the official template</li>\n<li>Match your data to template format</li>\n<li>Verify all mandatory fields</li>\n<li>Check date formatting</li>\n<li>Re-import corrected file</li>\n</ol>\n<h3 id=\"h_01K9A67RC7MA3C7ASTZD64FV22\"><strong>Undelivered status</strong></h3>\n<p>If pitch shows as undelivered:</p>\n<ul>\n<li>Verify UPC matches</li>\n<li>Check release timing</li>\n<li>Ensure proper delivery to platform</li>\n<li>Timing and accurate metadata are crucial for optimal playlist consideration and algorithmic promotion</li>\n</ul>\n<hr>\n<h2 id=\"faqs\"><strong>FAQs</strong></h2>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What exactly is the Pitching Tool and what does it do?</summary>\n<p>The Pitching Tool is Deezer's central platform that influences recommendation algorithms, connects artists with the editorial team, optimizes music visibility, and streamlines the submission process. It's designed to help get music in front of the right audience through both algorithmic and editorial promotion opportunities.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Who can access the Pitching Tool?</summary>\n<p>The Pitching Tool is exclusively available to Label accounts and Provider accounts. Artists and managers cannot directly access the tool and must work through their representatives.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What is the optimal timing for submitting pitches?</summary>\n<p>For best results, both pitches and music should be submitted 7 days before the release date. While pitches can be made up to 14 days after release, early submission ensures optimal algorithmic and editorial pickup.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Why is the 7-day advance submission important?</summary>\n<p>This timeline allows both the algorithmic systems and editorial team to properly process and consider the submission, maximizing the chances of promotion and visibility when the music releases.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I edit my pitch at any time?</summary>\n<p>No, there are timing restrictions. While pitches can be edited after submission, no changes are allowed within 24 hours of the release date. Plan your submissions carefully to ensure all information is accurate.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What are all the mandatory fields required for a pitch?</summary>\n<p>Mandatory fields include: Provider (digital distributor), Label, UPC, Main artist, Release date, Product title, Priority level, Configuration, Type of release, Focus track, Focus track ISRC, at least one Genre, and at least one Target editorial team.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How do I submit multiple tracks efficiently?</summary>\n<p>You can use the CSV import feature. Create your submission using the official template, save it as a .csv file, and upload it through the \"Import a .csv file\" option. Make sure to follow all formatting requirements and include all mandatory fields.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What are the priority levels available, and how should I choose?</summary>\n<p>The priority levels are: Standard Release, Low Genre Priority, Genre Priority, Priority, and High Priority. Choose based on the release's importance, marketing plans, and artist status.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What are the specific requirements for CSV file imports?</summary>\n<p>CSV files must be comma-separated with proper enclosure and escape characters, maintain original column order and names, use 13-character UPCs (without leading zeros), and contain valid hyperlinks and dates within the 2-week window.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How do I know if my pitch was successfully delivered?</summary>\n<p>You can check the delivery status in the Pitching Tool tab. If marked as undelivered, verify that the UPC matches BOCatalog, check release timing, and ensure proper platform delivery.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What should I do if my CSV import has errors?</summary>\n<p>Download the official template, ensure your data matches the required format, verify all mandatory fields are complete, check date formatting, and re-import. Lines with errors must be corrected and re-imported or submitted individually.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How many admin accounts should a company have?</summary>\n<p>It's recommended to have a maximum of three admin accounts. Sharing admin accounts between multiple users is not recommended for security reasons.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What happens if I need to change the UPC after submission?</summary>\n<p>You cannot modify a UPC after submission. You'll need to delete the existing pitch and create a new one with the correct UPC.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can different teams pitch the same track?</summary>\n<p>Yes, multiple teams can pitch the same track (for example, global and local teams), but it's recommended that the team closest to the release market takes the lead.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What time zone should I use for release dates?</summary>\n<p>All release times should be in UTC+0 format to ensure consistency across the platform.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How far in advance can I schedule a pitch?</summary>\n<p>While there's no strict limit on how far in advance you can pitch, remember that the release date shouldn't be more than 2 weeks in the past when submitting.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What formats are accepted for the listening link?</summary>\n<p>Listening links must be valid hyperlinks starting with http:// or https:// and should be functional when clicked.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I export my pitch data for reporting?</summary>\n<p>Yes, the Pitching Tool allows you to export pitch data for tracking and reporting purposes through the review section.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What happens if I miss the 7-day submission window?</summary>\n<p>While you can still submit pitches closer to or even after the release date (up to 14 days), this may reduce the effectiveness of algorithmic recommendations and editorial consideration.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How do I handle genre selection if my music crosses multiple genres?</summary>\n<p>You must select at least one genre from the predefined list, but you can add additional genres to better represent your music. For specific subgenres not listed, you can use the free-type subgenre field.</p>\n</details>","user_segment_ids":[]},{"id":6324793450653,"url":"https://deezerforcreators.zendesk.com/api/v2/help_center/en-us/articles/6324793450653.json","html_url":"https://creatorsupport.deezer.com/hc/en-us/articles/6324793450653-Deezer-For-Creators-An-Overview","author_id":10516745168413,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":5910079513245,"created_at":"2022-08-15T09:49:43Z","updated_at":"2026-07-29T09:29:13Z","name":"Deezer For Creators: An Overview","title":"Deezer For Creators: An Overview","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-13T10:35:21Z","user_segment_id":null,"permission_group_id":43198,"content_tag_ids":[],"label_names":["ninja translation completed"],"body":"<p>Here's everything you need to know about this powerful tool designed specifically for music professionals.</p><div class=\"anchorbox\">\n<p>Jump to section:</p>\n<ul>\n<li data-list-item-id=\"e037bd598a7d9c63356126cd7c2d7c192\"><a href=\"#d4c\">What is Deezer For Creators?</a></li>\n<li data-list-item-id=\"ea3b93ffe2348a549a8e03bfcd89b0bc8\"><a href=\"#who_can_use_it\">Who can use it?</a></li>\n<li data-list-item-id=\"ecd87cd1dc7dcb8e80176ec8438da07b7\"><a href=\"#platform_benefits\">Platform benefits</a></li>\n<li data-list-item-id=\"e47567aa234ef26e159f07f34c795c7f3\"><a href=\"#getting_started\">Getting started</a></li>\n<li data-list-item-id=\"e3780df098e9e63ca7e7863a466f27fc6\"><a href=\"#faqs\">FAQs</a></li>\n</ul>\n</div><hr><h2 id=\"h_01K95BVRYC3V6RGMX4F0PQ16K6\"><strong id=\"d4c\">What is Deezer For Creators?</strong></h2><p>Deezer For Creators helps you track the performance of all your content! You can access all the data associated with your streams using our analytical tools.</p><p>With our web version you can manage your artist page, see your analytics, and check which playlists you’re featuring in. Managers, artists, labels and distributors can all log in or claim access to a creator’s content.</p><p>Deezer for Creators focuses on providing comprehensive tools for music professionals, with unique features such as:</p><p><strong>Analytics Insights:</strong></p><ul>\n<li data-list-item-id=\"e6c078228bf537857b05333223ae3b594\">Daily updated streaming data</li>\n<li data-list-item-id=\"e34654b41abffa77975708ffabe40f025\">Audience demographics</li>\n<li data-list-item-id=\"e5adcacc1503e9b12a7d481e4589700c1\">Geographical reach</li>\n<li data-list-item-id=\"e80dd7cce25f202f28b3f8c780b8d86be\">Playlist performance</li>\n<li data-list-item-id=\"e5005373ab19474d7c55fc946edf37f00\">Listening patterns</li>\n</ul><p><strong>Content Management:</strong></p><ul>\n<li data-list-item-id=\"e37d25ef1640474ea0a67295b4535634a\">Artist profile customization</li>\n<li data-list-item-id=\"e82cb84e90f7462dcccc851e2d16c393c\">Release monitoring</li>\n<li data-list-item-id=\"ec458f62e3a6433610a759baad818ac36\">Catalogue management</li>\n<li data-list-item-id=\"ee7c0e5719b94f3632d50c349344b6087\">Content highlights</li>\n<li data-list-item-id=\"ecbaabd47aea74465b3c1a87888e7f8c1\">Playlist analytics</li>\n</ul><p><strong>Marketing Tools:</strong></p><ul>\n<li data-list-item-id=\"e2cb7c6f76242235067ffcc3128aceec9\">Promotional features</li>\n<li data-list-item-id=\"e9a245c313da4049a96967fbd72fe9035\">Artist highlights</li>\n<li data-list-item-id=\"e94f33d85e8b77bc021224154b2c66e3a\">Release planning</li>\n<li data-list-item-id=\"ea82548df60491be092a0f79bcd350e52\">Fan engagement tools</li>\n<li data-list-item-id=\"e7ef08d93b4070d1244649e7072426df2\">Performance tracking</li>\n</ul><hr><h2 id=\"h_01K95BVRYCCVPBWRV8PWZ73XJH\"><strong id=\"who_can_use_it\">Who can use it?</strong></h2><p>Each user category has access to specific features and tools designed to meet their unique needs in the music industry, ensuring effective management and growth of their presence on Deezer.</p><p><strong>Artists:</strong><br>From independent musicians to signed artists, band members, and content creators - we support creators at every stage of their musical journey with tailored tools and features.</p><p><strong>Managers:</strong><br>Artist managers, team leaders, and industry representatives can access specialized tools to guide their artists' success, coordinate strategies, and make data-driven decisions.</p><p><strong>Labels:</strong><br>Music companies of all sizes - including record labels, publishing houses, and distribution companies - can utilize our platform to manage catalogues, track performance, and grow their artist portfolios.</p><p><strong>Providers:</strong><br>Digital distributors, content aggregators, and service providers benefit from our technical infrastructure to efficiently deliver music worldwide and maintain seamless platform integration.</p><hr><h2 id=\"h_01K95BVRYCST7VJ2ZJ1N252H09\"><strong id=\"platform_benefits\">Platform benefits</strong></h2><p>The platform has many benefits for different user categories, such as:</p><p><strong>Artists:</strong></p><ul>\n<li data-list-item-id=\"e64015ff4b55e9fa8e51e6bf00d28f91f\">Career growth tools</li>\n<li data-list-item-id=\"e86c779e4764c0a0377ac2a959505603d\">Fan base insights</li>\n<li data-list-item-id=\"e30ff2e8e6ed466ec368cb7bd152b778a\">Performance tracking</li>\n<li data-list-item-id=\"eef368206a6638369798ef3f9e3efeaf0\">Content control</li>\n<li data-list-item-id=\"ea0c708852974bb8f0e88dc708feea79c\">Direct platform access</li>\n</ul><p><strong>Managers:</strong></p><ul>\n<li data-list-item-id=\"eb83a7970ddfc42aa7c3d87d1c4f2cd0e\">Multi-artist management</li>\n<li data-list-item-id=\"e5e4ae30e7ab0810513a354449434168f\">Team collaboration</li>\n<li data-list-item-id=\"edfc642e5d87e06d47ff6fc25e916b34b\">Analytics dashboard</li>\n<li data-list-item-id=\"e09299037dac970674b92a4b578af775a\">Release planning</li>\n<li data-list-item-id=\"e3710e9611ff2cf955b26359dfff570ee\">Marketing tools</li>\n</ul><p><strong>Labels:</strong></p><ul>\n<li data-list-item-id=\"ece87f78847f8b38537c10a2691e1e38a\">Catalogue oversight</li>\n<li data-list-item-id=\"ecdf413b5221c4825d9e621d299eedb60\">Artist portfolio management</li>\n<li data-list-item-id=\"e151c4aa92754897b57ba28dec6a3f3ba\">Performance metrics</li>\n<li data-list-item-id=\"eaddd77a5d26771b14891fffdc3e804fb\">Distribution tracking</li>\n<li data-list-item-id=\"e660a3b80326c6bcfe08659e0adb6c92d\">Rights management</li>\n</ul><hr><h2 id=\"h_01K95BVRYCRMTHJATKV6N9DMNE\"><strong id=\"getting_started\">Getting started</strong></h2><p>To create your account and begin using Deezer for Creators:</p><ul>\n<li data-list-item-id=\"e6b2ed7345c7d5a02f72937da5a1755ad\">Visit creators.deezer.com</li>\n<li data-list-item-id=\"ece8974928175f2bd666a249bcb164116\">Choose your account type</li>\n<li data-list-item-id=\"e7964f40e80f2b41a7c6554b964fea930\">Complete verification</li>\n<li data-list-item-id=\"eafb13ecabb3817d375c6befa11f9619b\">Set up your profile</li>\n<li data-list-item-id=\"eb8ab6ae3bba5d0f86e20878c3d7740cf\">Start exploring features</li>\n</ul><p>The type of access and features available to you differ depending on whether you are accessing via mobile or desktop and are as follows:</p><p><strong>Mobile Access and App Features</strong></p><ul>\n<li data-list-item-id=\"e6d56bc97ae19b03639ac4fc90d545fc9\">On-the-go analytics</li>\n<li data-list-item-id=\"e5b8a6264d8bc5f380c7e589d72f049bc\">Real-time updates</li>\n<li data-list-item-id=\"efe7ea7eb121f7dc4de8b235d6b3a2733\">Push notifications</li>\n<li data-list-item-id=\"eda13452bd43ca62477827798e088e90a\">Quick actions</li>\n<li data-list-item-id=\"e117d382a0d197c2460abd5cc89147c45\">Mobile optimization</li>\n</ul><p><strong>Desktop Access and Platform Support</strong></p><ul>\n<li data-list-item-id=\"ea3c46a0dd2a02960dd5ab504c87130fe\">iOS compatibility</li>\n<li data-list-item-id=\"e2819430a1293102b5f647c2c57b75a21\">Android support</li>\n<li data-list-item-id=\"ef414cd1777034703127367bc2d0ccb9c\">Regular updates</li>\n<li data-list-item-id=\"eab8fc250755f2a697a07a4af8d7c67f1\">Technical assistance</li>\n<li data-list-item-id=\"e95955ab7dd1b167df0a22e09c15f434e\">User guides</li>\n</ul><div class=\"tipbox\"><p><strong>Tip</strong>: Deezer for Creators is your gateway to professional music management and career growth. Make the most of its features to enhance your presence on Deezer and connect with your audience effectively</p></div><hr><h2 id=\"h_01K95BVRYCWXZ2HC8QSJRSPJE3\"><strong id=\"faqs\">FAQs</strong></h2><p><!-- FAQ Item Template --></p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>What is Deezer For Creators?</strong></summary><p>Deezer For Creators is a comprehensive platform that helps music professionals track content performance, manage artist pages, access analytics, and monitor playlist features through both web and mobile interfaces.</p></details><p><!-- FAQ Item Template --></p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>Who can use Deezer For Creators?</strong></summary><p>The platform is available to artists (independent and signed), managers, labels, and digital service providers, with each user category having access to specialized tools designed for their specific needs.</p></details><p><!-- FAQ Item Template --></p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>What analytics features are available?</strong></summary><p>Users can access real-time streaming data, audience demographics, geographical reach, playlist performance metrics, and detailed listening pattern analysis.</p></details><p><!-- FAQ Item Template --></p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>How do I get started with Deezer For Creators?</strong></summary><p>Visit creators.deezer.com, choose your account type (artist, manager, label, or provider), complete the verification process, set up your profile, and begin exploring the features.</p></details><p><!-- FAQ Item Template --></p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>What management tools are available for artists?</strong></summary><p>Artists can customize their profiles, monitor releases, manage their catalogue, create content highlights, and track playlist analytics.</p></details><p><!-- FAQ Item Template --></p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>How can managers benefit from the platform?</strong></summary><p>Managers get access to multi-artist management tools, team collaboration features, comprehensive analytics dashboards, release planning capabilities, and marketing tools.</p></details><p><!-- FAQ Item Template --></p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>What features are available for labels?</strong></summary><p>Labels can utilize catalogue oversight tools, artist portfolio management, performance metrics, distribution tracking, and rights management features.</p></details><p><!-- FAQ Item Template --></p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>Is there a mobile app available?</strong></summary><p>Yes, Deezer For Creators offers mobile apps for both iOS and Android with features like on-the-go analytics, real-time updates, and push notifications.</p></details><p><!-- FAQ Item Template --></p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>What marketing tools does the platform offer?</strong></summary><p>The platform includes promotional features, artist highlights, release planning tools, fan engagement capabilities, and performance tracking.</p></details><p><!-- FAQ Item Template --></p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>How can providers use the platform?</strong></summary><p>Providers can use the technical infrastructure to manage music distribution, handle content aggregation, and maintain seamless integration with Deezer's platform.</p></details><p><!-- FAQ Item Template --></p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>What performance metrics can I track?</strong></summary><p>Users can monitor real-time streaming data, audience engagement, geographical distribution of listeners, playlist inclusion, and overall content performance.</p></details><p><!-- FAQ Item Template --></p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>How does the verification process work?</strong></summary><p>After choosing your account type, you'll need to complete a verification process that confirms your role and relationship to the content you're managing.</p></details><p><!-- FAQ Item Template --></p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>Can I manage multiple artists on one account?</strong></summary><p>Yes, managers and labels can oversee multiple artists through a single account with specialized tools for portfolio management.</p></details><p><!-- FAQ Item Template --></p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>What kind of support is available?</strong></summary><p>Users have access to technical assistance, user guides, regular platform updates, and dedicated support through the 'Submit a request' feature.</p></details><p><!-- FAQ Item Template --></p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>How often is the platform updated?</strong></summary><p>Deezer For Creators regularly updates its features and tools to provide users with the latest capabilities for managing and growing their music careers.</p></details>","user_segment_ids":[]},{"id":5928712530077,"url":"https://deezerforcreators.zendesk.com/api/v2/help_center/en-us/articles/5928712530077.json","html_url":"https://creatorsupport.deezer.com/hc/en-us/articles/5928712530077-How-To-Add-Music-To-Deezer-Through-A-Label","author_id":10516745168413,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":5900242909341,"created_at":"2022-07-15T14:39:55Z","updated_at":"2026-07-05T21:01:39Z","name":"How To Add Music To Deezer Through A Label","title":"How To Add Music To Deezer Through A Label","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-03T16:52:42Z","user_segment_id":null,"permission_group_id":43198,"content_tag_ids":[],"label_names":["ninja translation completed"],"body":"<p>Adding your music to Deezer through a label is a structured process that ensures your content meets professional standards and reaches your audience effectively. This article will walk you through everything you need to know.</p>\n<hr>\n<div class=\"anchorbox\">\n<p>Jump to section:</p>\n<ul>\n<li><a href=\"#start_distribution\">Getting started with distribution</a></li>\n<li><a href=\"#tech_requirements\">Technical requirements and specifications</a></li>\n<li><a href=\"#release_timeline\">Release timeline and process</a></li>\n<li><a href=\"#rights_management\">Rights management and protection</a></li>\n<li><a href=\"#faqs\">FAQs</a></li>\n</ul>\n</div>\n<hr>\n<h2 id=\"h_01K958667WHVS61S8F8DZN30QE\"><strong id=\"start_distribution\">Getting started with distribution</strong></h2>\n<p>If you're already signed to a label, but your music isn't on Deezer, the first step is to consult with your label about their distribution arrangements.</p>\n<p>We've highlighted our key partners below, but the digital distribution industry includes many other established companies. We encourage you to carefully evaluate each distributor's specific benefits, costs, and services to find your ideal match.</p>\n<ul>\n<li><a href=\"https://music.loop.fans/blog/ingrooves-music-distribution\" target=\"_blank\" rel=\"noopener noreferrer\">Ingrooves</a></li>\n<li><a href=\"https://www.believe.com/\" target=\"_blank\" rel=\"noopener noreferrer\">Believe</a></li>\n<li><a href=\"https://fuga.com/products-services/music-distribution/\" target=\"_blank\" rel=\"noopener noreferrer\">Fuga</a></li>\n<li><a href=\"https://www.theorchard.com/\" target=\"_blank\" rel=\"noopener noreferrer\">The Orchard</a></li>\n<li><a href=\"https://idol.io/\" target=\"_blank\" rel=\"noopener noreferrer\">Idol</a></li>\n</ul>\n<hr>\n<h2 id=\"h_01K958667WC2CNS4PM6SH73APW\"><strong id=\"tech_requirements\">Technical requirements and specifications</strong></h2>\n<p>Your audio files should meet these professional standards:</p>\n<ul>\n<li>\n<strong>Primary delivery format</strong>: FLAC (preferable)</li>\n<li>\n<strong>Audio specifications:</strong>\n<ul>\n<li>16-bit depth</li>\n<li>44.1 kHz sample rate</li>\n<li>2 channels</li>\n</ul>\n</li>\n<li>\n<strong> Minimum quality requirement</strong>: MP3 128 kbps</li>\n<li>\n<strong>High-quality version</strong>: MP3 320 kbps</li>\n<li>\n<strong>Deezer accepts:</strong>\n<ul>\n<li>DDEX 3.x format (preferably = 3.8)</li>\n<li>DDEX 4.1 and 4.3 format (preferably 4.3)</li>\n</ul>\n</li>\n</ul>\n<p>Your cover files should meet these professional standards:</p>\n<ul>\n<li>\n<strong>png</strong> or <strong>jpeg</strong> format only</li>\n<li>Image dimensions must fall within a range of a <strong>minimum</strong> of 500 X 500 pixels and a <strong>maximum</strong> of 4096 X 4096 pixels, maximum size up to 32 MB.</li>\n</ul>\n<h3 id=\"h_01K959N3H2XN261HPZ6063E626\"><strong>Essential Metadata Requirements:</strong></h3>\n<ul>\n<li>Complete track information</li>\n<li>UPC (Universal Product Code) for albums</li>\n<li>ISRC (International Standard Recording Code) for tracks</li>\n<li>Professional artwork meeting platform specifications</li>\n<li>Artist information (main artist and featured artists properly separated)</li>\n<li>Release date</li>\n<li>Territory availability information</li>\n<li>Explicit content flags (both for album covers and lyrics)</li>\n<li>At least one of the following roles for each track : Composer-Lyricist / Composer / Lyricist / Author / Writer / NonLyricAuthor (for spoken word)</li>\n</ul>\n<hr>\n<h2 id=\"h_01K958667W327H3BGRCHPR3HSG\"><strong id=\"release_timeline\">Release timeline and process</strong></h2>\n<p>To ensure a smooth release:</p>\n<ul>\n<li>Schedule to release on a Friday (industry standard)</li>\n<li>Submit content at least 2 weeks in advance</li>\n<li>Work closely with your distributor during the upload process</li>\n<li>Ensure all metadata is complete and accurate before submission</li>\n</ul>\n<hr>\n<h2 id=\"h_01K958667W1ZYCQCTN69FM0WAS\"><strong id=\"rights_management\">Rights management and protection</strong></h2>\n<p>Your music on Deezer is protected through:</p>\n<ol>\n<li>\n<strong>Publishing rights</strong> (copyright)</li>\n<li>\n<strong>Recording rights</strong> (master rights)</li>\n</ol>\n<p>Your distributor handles:</p>\n<ul>\n<li>Rights administration</li>\n<li>Royalty collection and distribution</li>\n<li>Content delivery management</li>\n<li>Release scheduling</li>\n<li>Takedown requests if needed</li>\n<li>Rights claims and disputes</li>\n</ul>\n<div class=\"tipbox\">\n<p><strong>Tip</strong>: For information on the process, click <a href=\"https://creators.deezer.com/en\" target=\"_blank\" rel=\"noopener noreferrer\">here</a></p>\n</div>\n<hr>\n<h2 id=\"h_01K958667XPRRBW84KTQGWJHZT\"><strong id=\"faqs\">FAQs</strong></h2>\n<!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Why do I have to pay to distribute my music on Deezer?</summary>\n<p>Distribution fees ensure you retain 100% of your earned royalties instead of paying ongoing commissions. Different distributors offer various pricing models, so compare options carefully.</p>\n</details><!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How long does it take for my music to appear on Deezer?</summary>\n<p>Standard processing time is typically 2 weeks from submission. However, this can vary based on your distributor and the level of completion of your submission. Some distributors offer expedited delivery options for time-sensitive releases.</p>\n</details><!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What happens if there's an issue with my release?</summary>\n<p>Your distributor will notify you of any problems (metadata issues, audio quality concerns, or rights conflicts) and guide you through the correction process.</p>\n</details><!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What technical specifications do I need to meet?</summary>\n<p>Your music must meet our quality standards including:</p>\n<ul>\n<li>High-quality audio files (minimum 128 kbps)</li>\n<li>Complete metadata with UPC/ISRC codes</li>\n<li>Professional artwork meeting platform specifications - your distributor will provide detailed requirements</li>\n<li>Deezer accepts : <br>\n<ul>\n<li>DDEX 3.x format (preferably = 3.8)</li>\n<li>DDEX 4.1 and 4.3 format (preferably 4.3)</li>\n</ul>\n</li>\n</ul>\n</details><!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I update my music metadata after release?</summary>\n<p>Yes, but all changes must be processed through your distributor to maintain data integrity.</p>\n</details><!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What happens if someone uploads my music without permission?</summary>\n<p>If you discover unauthorized uploads:</p>\n<ul>\n<li>Contact your distributor immediately</li>\n<li>Provide ownership documentation or create a claim on the online form</li>\n<li>The content will be removed through official takedown procedures - https://copyright.deezer.com/</li>\n</ul>\n</details><!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I distribute cover songs?</summary>\n<p>Yes, with proper licensing for:</p>\n<ul>\n<li>Recording rights (your version)</li>\n<li>Publishing rights (original composition) - your distributor can assist in securing necessary licences</li>\n</ul>\n</details><!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How are royalties handled?</summary>\n<p>Royalties are collected and distributed through your chosen distributor based on your music's streaming performance. They calculate your earnings based on total streams, manage both publishing rights (copyright) and recording rights (master rights), and provide regular payments and reporting. Your specific royalty rate and payment schedule will be determined by your agreement with the distributor.</p>\n<p>The amount paid is based on your share of total streams on the platform, with revenue coming from both subscriber fees and advertising revenue. Deezer won’t be able to provide these details directly to you. You must contact your distributor for this type of information.</p>\n</details>\n<p>For more information about distribution and partnerships, visit: <a href=\"https://www.deezer.com/company/musicians_podcasters\" target=\"_blank\" rel=\"noopener noreferrer\">www.deezer.com/company/musicians_podcasters</a></p>","user_segment_ids":[]},{"id":5928531468445,"url":"https://deezerforcreators.zendesk.com/api/v2/help_center/en-us/articles/5928531468445.json","html_url":"https://creatorsupport.deezer.com/hc/en-us/articles/5928531468445-How-To-Log-In-To-Deezer-For-Creators","author_id":384222959077,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":5900242899997,"created_at":"2022-07-15T14:22:22Z","updated_at":"2026-07-23T11:11:12Z","name":"How To Log In To Deezer For Creators","title":"How To Log In To Deezer For Creators","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-05T12:52:41Z","user_segment_id":null,"permission_group_id":43198,"content_tag_ids":[],"label_names":["ninja translation completed"],"body":"<p>Whether you're on desktop, mobile, or web, here is everything you need to know about accessing your Deezer for Creators account.</p>\n<div class=\"anchorbox\">\n<p>Jump to section:</p>\n<ul>\n<li><a href=\"#how_to_log_in\">How to log in</a></li>\n<li><a href=\"#common_login_issues\">Common login issues and solutions</a></li>\n<li><a href=\"#faqs\">FAQs</a></li>\n</ul>\n</div>\n<p>Logging in to Deezer for Creators is simple! Just follow these steps if you need a refresher:</p>\n<hr>\n<h2 id=\"how_to_log_in\"><strong>How to log in</strong></h2>\n<div class=\"notebox\">\n<p><strong>Note</strong>: Mobile app access is only accessible for artist and manager users - you must first claim and have your content approved on web before accessing via a mobile app</p>\n</div>\n<div class=\"innerTab\">\n<button class=\"innerTablinks active\" onclick=\"openInnerTab(event, 'iOS')\">iOS</button> <button class=\"innerTablinks\" onclick=\"openInnerTab(event, 'Android')\">Android</button> <button class=\"innerTablinks\" onclick=\"openInnerTab(event, 'Desktop')\">Desktop</button>\n</div>\n<div id=\"iOS\" class=\"innerTabcontent\">\n<ol>\n<li>Download the Deezer for Creators iOS app from the App Store</li>\n<li>Launch the app</li>\n<li>Enter your login credentials</li>\n<li>Select <strong>Log in</strong>\n</li>\n</ol>\n<div class=\"notebox\">\n<p><strong>Note</strong>: If you have forgotten your password, you can find out how to reset it here</p>\n</div>\n</div>\n<div id=\"Android\" class=\"innerTabcontent\">\n<ol>\n<li>Download the Deezer for Creators app from Google Play Store</li>\n<li>Launch the app</li>\n<li>Enter your login credentials</li>\n<li>Select <strong>Log in </strong>\n</li>\n</ol>\n<div class=\"notebox\">\n<p><strong>Note</strong>: If you have forgotten your password, you can find out how to reset it here</p>\n</div>\n</div>\n<div id=\"Desktop\" class=\"innerTabcontent\">\n<ol>\n<li>Go to <a href=\"https://creators.deezer.com/\" target=\"_blank\" rel=\"noopener\">https://creators.deezer.com/</a>\n</li>\n<li>Select <strong>LOG IN</strong>\n</li>\n<li>Enter your email address and password</li>\n<li>Select <strong>LOG IN</strong>\n</li>\n</ol>\n<div class=\"notebox\">\n<p><strong>Note</strong>: If you have forgotten your password, you can find out how to reset it <a href=\"https://creatorsupport.deezer.com/hc/en-us/articles/5928442435485\" target=\"_blank\" rel=\"noopener\">here</a></p>\n</div>\n</div>\n<hr>\n<h2 id=\"common_login_issues\"><strong>Common login issues and solutions</strong></h2>\n<p><strong>No mobile access</strong></p>\n<p>If you receive \"No routes found for /artist/-1\" error:</p>\n<ol>\n<li>First claim your content on the web platform</li>\n<li>Wait for claim approval</li>\n<li>Once approved, you can access both web and mobile versions</li>\n</ol>\n<p><strong>Password reset</strong></p>\n<p>If you've forgotten your password:</p>\n<ol>\n<li>Click <strong>Forgot Password</strong> on the login screen</li>\n<li>Enter your email address</li>\n<li>Follow the reset instructions sent to your email</li>\n<li>Create a new password</li>\n</ol>\n<p><strong>Account type restrictions</strong></p>\n<p>The following levels of accessibility to accounts are as follows:</p>\n<ul>\n<li>Artists and managers: Full access to web and mobile platforms</li>\n<li>Labels and providers: Web platform access only</li>\n<li>Podcast creators: Mobile app access only</li>\n</ul>\n<p><strong>First-time login</strong></p>\n<p>After creating your account:</p>\n<ol>\n<li>Check your email for verification link</li>\n<li>Click the link to verify your account</li>\n<li>Set up your password</li>\n<li>Complete your profile information</li>\n</ol>\n<p>We recommend using a strong, unique password and enabling any available security features to protect your account.</p>\n<h3 id=\"h_01K9A16DMS1VMRD1T0WT9NCAKV\"><strong>Security Best Practices</strong></h3>\n<ol>\n<li>\n<strong>Password Security</strong>:\n<ul>\n<li>Use a unique password</li>\n<li>Include a mix of characters</li>\n<li>Avoid sharing login credentials</li>\n</ul>\n</li>\n<li>\n<strong>Session Management:</strong>\n<ul>\n<li>Log out when using shared devices</li>\n<li>Regularly review your account activity</li>\n<li>Update your password periodically</li>\n</ul>\n</li>\n</ol>\n<hr>\n<h2 id=\"faqs\"><strong>FAQs</strong></h2>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I use the same login across web and mobile?</summary>\n<p>Yes, your credentials work on all platforms, but access may be limited based on your account type.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Why can't I log into the mobile app?</summary>\n<p>Mobile access is restricted to artist and manager accounts with approved content claims.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How long does it take to get mobile access after claiming content?</summary>\n<p>Access is granted immediately after your claim is approved.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I change my login email?</summary>\n<p>Please contact support to update your login email address.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What should I do if I'm locked out of my account?</summary>\n<p>Use the password reset function or contact support if issues persist.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can multiple team members use the same login?</summary>\n<p>No, each team member should have their own account for security and tracking purposes.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How do I switch between multiple artist accounts?</summary>\n<p>Use the account switcher in the profile menu after logging in.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Is there a limit to failed login attempts?</summary>\n<p>Yes, multiple failed attempts may temporarily lock your account for security.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I stay logged in on my personal device?</summary>\n<p>Yes, but we recommend periodic re-authentication for security.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What browsers are supported for web login?</summary>\n<p>All major modern browsers (Chrome, Firefox, Safari, Edge) are supported.</p>\n</details>","user_segment_ids":[]},{"id":5911131016733,"url":"https://deezerforcreators.zendesk.com/api/v2/help_center/en-us/articles/5911131016733.json","html_url":"https://creatorsupport.deezer.com/hc/en-us/articles/5911131016733-Reporting-Problems-in-Deezer-For-Creators","author_id":10516745168413,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":5910084947485,"created_at":"2022-07-14T10:10:06Z","updated_at":"2026-07-28T14:39:50Z","name":"Reporting Problems in Deezer For Creators","title":"Reporting Problems in Deezer For Creators","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-28T14:39:50Z","user_segment_id":null,"permission_group_id":43198,"content_tag_ids":[],"label_names":["ninja translation completed"],"body":"<p>When reporting a problem in Deezer for Creators, you can select whether the issue is related to Music or Podcasts.</p><p>Within the <strong>What can we help you with?</strong> section, you can choose between <strong>Discography Issue</strong> or <strong>Deezer for Creators - Claim Access</strong>. You will then be required to fill out a form detailing your issue.</p><p>You can also report a problem by visiting customer service. Other ways of contacting can be found within this article.</p><div class=\"anchorbox\">\n<p>Jump to section:</p>\n<ul>\n<li data-list-item-id=\"eae1612b82b0b1d1e7b68c4ac9578be97\"><a href=\"#how_to_report_a_problem\">How to report a problem</a></li>\n<li data-list-item-id=\"e43ded1826497f4b2f93973542184eaf5\"><a href=\"#required_information\">Required information</a></li>\n<li data-list-item-id=\"ebd5f956fb04942ab7b5b524d93474b15\"><a href=\"#common_issues\">Common issues</a></li>\n<li data-list-item-id=\"e3ed0c8c4371c7c08d1f18935af045b6f\"><a href=\"#faqs\">FAQs</a></li>\n</ul>\n</div><hr><p>Before you report a problem, there are some things you can check first to potentially resolve your issue.</p><h3 id=\"h_01K9CBHNXFMFS0HA7YV22V95CG\"><strong>Desktop requirements</strong></h3><p><strong>Browser compatibility</strong></p><p>Make sure you are on the latest version of the following browsers:</p><ul>\n<li data-list-item-id=\"ec955a5583a2e3e33f5a392d22d43461d\">Chrome</li>\n<li data-list-item-id=\"e8a966eb1db0c276110b41d0bf30d1ec3\">Firefox</li>\n<li data-list-item-id=\"e4c911bf3f2e7a9969d650ff10b15f4ea\">Safari</li>\n<li data-list-item-id=\"ed22f14f074c005320ce7bbc07798f6cd\">Microsoft Edge</li>\n</ul><p><strong>Internet connection</strong></p><p>Ensure your internet connection is:</p><ul>\n<li data-list-item-id=\"e5fb63a9b08c0b72c00ede0beeb992678\">Stable broadband</li>\n<li data-list-item-id=\"eecfb171c6a807af0e01ba3d044933f9b\">1 Mbps upload minimum</li>\n<li data-list-item-id=\"e843baf833e6683254641f8de1fe77624\">2 Mbps download minimum</li>\n<li data-list-item-id=\"e44d45bf5e76e8ec7a4d8790b26b13c36\">Reliable Wi-Fi/cellular</li>\n</ul><p><strong>Desktop requirements:</strong></p><p>Check that your desktop adheres to the following versions:</p><ul>\n<li data-list-item-id=\"e9eff94228210e96c4cd4c2f1b8768e72\">Windows 10/11</li>\n<li data-list-item-id=\"ee959450271e8166f8ab562816ef11495\">macOS 10.15 or later</li>\n<li data-list-item-id=\"e2a7c93b5c4fb487555209f1788856059\">Linux (modern distributions)</li>\n</ul><p><strong>Account permissions</strong></p><p>Check if you have given the correct permission to access your account. Example, Artist, Label, Manager or Provider</p><p><strong>Recent system updates</strong></p><p>Check if your operating system of the device you are using has any pending updates</p><h3 id=\"h_01K9CBHNXF384DYWWFVDVMW9M2\"><strong>Mobile requirements</strong></h3><p>Check that your mobile device adheres to the following:</p><p><strong>iOS:</strong></p><ul>\n    <ul>\n      <li>iOS 14.0 or later</li>\n      <li>Stable connection</li>\n    </ul>\n  </ul><p><strong>Android:</strong></p><ul>\n<li data-list-item-id=\"ec8c4407fb18bbfbe232c5f076be48800\">Android 8.0 or later</li>\n<li data-list-item-id=\"ea91bb44f303d2373c23057a3c95b4e63\">Stable connection</li>\n</ul><hr><h2 id=\"how_to_report_a_problem\"><strong>How to report a problem</strong></h2><p><span class=\"wysiwyg-font-size-large\">To report a problem via the <strong>Support form</strong>:</span></p><ul>\n<li data-list-item-id=\"e7128aed0c20991b589e427725a6c6e88\">\n<a href=\"https://creatorsupport.deezer.com/hc/en-us/requests/new\">Submit a Request</a> on the Support site</li>\n<li data-list-item-id=\"e5bd513d76a314ee7330a1a769a23c840\">Choose issue type</li>\n<li data-list-item-id=\"e814c450cfee22eea74836a8d1c703f0c\">Provide account details</li>\n<li data-list-item-id=\"ea5bbedc82a549aaf5c80760c4eac3bef\">Describe the problem</li>\n<li data-list-item-id=\"eddc9e1b885719954843354c874e5f140\">Add any supporting attachments</li>\n</ul><p><span class=\"wysiwyg-font-size-large\">To report a problem via <strong>email</strong>:</span></p><ul><li data-list-item-id=\"e9d990d9ae9ac4e8f215c7d64aaf1cea0\">Send a message to <a href=\"mailto:creatorsupport@deezer.com\" target=\"_blank\" rel=\"noopener noreferrer\" aria-haspopup=\"menu\">creatorsupport@deezer.com</a>\n</li></ul><p><span class=\"wysiwyg-font-size-large\">To report a problem via <strong>Webchat</strong>: </span></p><ul>\n<li data-list-item-id=\"e34b7662358c0b6c2c817674ef3df0e6e\">Your email address</li>\n<li data-list-item-id=\"eb81d871889793bb44212a80e8e743b18\">Artist name</li>\n<li data-list-item-id=\"ee08d3dc1a478c23fa3a316b555fe2ddf\">Issue description</li>\n<li data-list-item-id=\"eefa743c5f10984a890b57958cc2e872c\">Error messages</li>\n<li data-list-item-id=\"e84c01003e5179c65ab8f3ecf11767833\">Required information by request type (see below)</li>\n</ul><hr><h2 id=\"required_information\"><strong>Required information</strong></h2><p>When reporting a problem, there is certain essential and desirable information that you can provide which will help resolve the issue quicker and more effectively.</p><h3 id=\"h_01K9CBHNXF7SHJYP73WXDVJZ5H\"><strong>Essential information</strong></h3><p>Regardless of what type of support issue you are reporting, it is essential you provide the following information:</p><ul>\n<li data-list-item-id=\"e2e90ae718b50ce3dedfb3f2426899b42\">Your email address</li>\n<li data-list-item-id=\"e0c95c0e27b928374f620baff05a674a2\">Artist name</li>\n<li data-list-item-id=\"ec4125d8cfd867e0252674c2d2210c26a\">Issue description</li>\n<li data-list-item-id=\"e34186009bd36801d4aa87c1749399179\">Error messages</li>\n<li data-list-item-id=\"e15c19f26703710f7ceb049efb2719460\">Screenshots if applicable</li>\n</ul><h3 id=\"h_01K9CBHNXF1WHBRZQPR2EHZE4X\"><strong>Required information by request type</strong></h3><p>You will need to provide additional information depending on your request type. They are as follows:</p><p><strong>Creating New Artist Page:</strong></p><ul>\n<li data-list-item-id=\"ea5284ab9eb0a29ae187f76c3c412d8bc\">Current incorrect artist page URL</li>\n<li data-list-item-id=\"e1dc9cd2e866d9d32dab16c77cad6bffd\">Correct artist name</li>\n<li data-list-item-id=\"eab46af1e26ad41ef07690309da384e34\">List of albums to be moved (URLs)</li>\n</ul><p><strong>Transferring Content:</strong></p><ul>\n<li data-list-item-id=\"e09d8dac4cbe87ebd1a65448593866965\">Source album URL</li>\n<li data-list-item-id=\"eafa2978a959b211687815c6e98588763\">Current (wrong) artist page URL</li>\n<li data-list-item-id=\"e68b11585b7bb542becedecdddc477e13\">Destination (correct) artist page URL</li>\n</ul><p><strong>Updating Artist Name:</strong></p><ul>\n<li data-list-item-id=\"e402fd0c5602c25cf63cc6d59eedfc6d4\">Current artist page URL</li>\n<li data-list-item-id=\"e984b6b7c69332b786183d54302f6a4a7\">New artist name</li>\n<li data-list-item-id=\"edebc7dea96bb120b521df158d8228ccd\">Verification of name change rights</li>\n<li data-list-item-id=\"e1c9de5b8700b96c32146976b110694be\">Official documentation if available</li>\n</ul><p><strong>Merging Artist Pages:</strong></p><ul>\n<li data-list-item-id=\"eddd0ef6675ac93f5932316bc0f134442\">Secondary page URL to be merged</li>\n<li data-list-item-id=\"eab37a7328a8de56084018d4132fa8f2d\">Main page URL</li>\n<li data-list-item-id=\"e9a4278ba96fec5d28e26cedfca7d84dc\">Confirmation that content belongs to same artist</li>\n<li data-list-item-id=\"e751a3f36d63e5700cb5fc5cf55a2e398\">List of all content to be merged</li>\n</ul><p><strong>Removing Albums:</strong></p><ul>\n<li data-list-item-id=\"e74e0d2de3504110e3aa8784b4516e681\">Album URLs to be removed</li>\n<li data-list-item-id=\"e7e514e44e8d8ad44498af0701418dfe1\">Artist page URL</li>\n<li data-list-item-id=\"ec7b3f3ea77ccc8e17ae7d3b06344b14f\">Reason for removal</li>\n<li data-list-item-id=\"e4959c507030494e9fafe33e67a60b9a6\">Proof of authority to request removal</li>\n</ul><p><strong>D4C Access Request:</strong></p><ul>\n<li data-list-item-id=\"e76002a2708bd0ee9caeff6fc50fd13cc\">Email address used for request</li>\n<li data-list-item-id=\"edbc4eab99d4215342814ae0a2c89b143\">Account type requested</li>\n<li data-list-item-id=\"ec1129d8dc348c2e1f81581f46b8ba834\">UPC/ISRC codes if applicable</li>\n</ul><div class=\"notebox\">\n<p><strong>Note</strong>: The more complete and accurate the information provided, the faster we can process the request. Always include verification of authority to make changes to the artist's content</p>\n<p> </p>\n</div><h3 id=\"h_01K9CBHNXG6ZW01W38DRQYTX1G\"><strong>Technical Details:</strong></h3><p>When reporting a problem, it's imperative you provide the following technical details:</p><ul>\n<li data-list-item-id=\"ef001f970fa6cb32f61a6e6444e065a8a\">Browser type/version</li>\n<li data-list-item-id=\"eab9e020b44ed1fb71975e6d694b56d92\">Operating system</li>\n<li data-list-item-id=\"e8576d71a3bd35af31d640d793349721d\">Time of occurrence</li>\n<li data-list-item-id=\"eead946d43e71f629bcf1e7e73289cf58\">Steps to reproduce the issue</li>\n<li data-list-item-id=\"ea540a09b1afb7b8fd9ccb307340edeeb\">Recent changes made</li>\n</ul><h3 id=\"h_01K9CBHNXG6Y3QHSMHQRQRARXC\"><strong>Specific Issues</strong></h3><p>You will need to provide the following information, depending on your account type:</p><p><strong>For Artists:</strong></p><ul>\n    <ul>\n      <li>Artist page URL</li>\n      <li>Content details</li>\n      <li>UPC numbers</li>\n      <li>Release information</li>\n      <li>Analytics issues</li>\n    </ul>\n  </ul><p><strong>For Labels:</strong></p><ul>\n<li data-list-item-id=\"e39b155547fedd8dd3af0e4b889abaa44\">Label information</li>\n<li data-list-item-id=\"e5a265681254783a813abfdd49bae8eb9\">Sub-label details</li>\n<li data-list-item-id=\"e287169a17be0674cc0f5897174150608\">Provider connections</li>\n<li data-list-item-id=\"ed640f41b467bfda3ded7674a1f513232\">Content delivery status</li>\n<li data-list-item-id=\"e44384cdcdeff2db6eae3d826d5f88375\">Rights management</li>\n</ul><p><strong>For Managers:</strong></p><ul>\n<li data-list-item-id=\"e69d34c89e607a7a69a6ae464c85711d7\">Artist connections</li>\n<li data-list-item-id=\"e4b617cf564d7932d6b7b918e7e3e3868\">Team access issues</li>\n<li data-list-item-id=\"e2f76dfc7b7cc07d364692c3d5237bab0\">Analytics problems</li>\n<li data-list-item-id=\"eb02a2054c52aff7de2d579ca6d60adf1\">Content management</li>\n<li data-list-item-id=\"e15bf09a44fcfac8906c77e46214fbae9\">Account permissions</li>\n</ul><hr><h2 id=\"common_issues\"><strong>Common issues</strong></h2><p>The most common issues that you may face are as follows:</p><p><strong>Discography is on the wrong Artist Profile</strong>:</p><ul><li data-list-item-id=\"e9a1df713990f81759434da1481edca4b\">Your artist name might be shared with another artist, so your content may be under their name or vice versa. Please reach out to us if you have this issue</li></ul><p><strong>Artist name is spelt incorrectly:</strong></p><ul><li data-list-item-id=\"ec92cbe56cc70697a9e4510108d58e2ea\">You cannot change this directly on the Deezer for Creators website. We can only change the capitalization or accents of characters. Anything else will need to be changed by your distributor</li></ul><hr><h2 id=\"faqs\"><strong>FAQs</strong></h2><p>\n    <!-- FAQ Item Template -->\n  </p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>What are the different ways to report a problem in Deezer for Creators?</strong></summary><p>There are three main ways to report issues:</p>\n<ol>\n<li data-list-item-id=\"ef33e5bdc0a189ffea590c9ff3a687654\">Through the platform using the <strong>Report a Problem</strong> button in the navigation bar</li>\n<li data-list-item-id=\"e072cef61cb59aa77e35e401e601d4d1c\">Via the support portal form</li>\n<li data-list-item-id=\"e877da3e43284818d236653bb9e27641c\">By emailing support@deezer.com</li>\n</ol>\n<p>With each of these methods, you will need to provide specific information about your issue.</p></details><p>\n    <!-- FAQ Item Template -->\n  </p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>What are the minimum system requirements to use Deezer for Creators effectively?</strong></summary><p>The platform requires:</p>\n<ul>\n<li data-list-item-id=\"e341968c0d9f7a0c388d379c46c537324\">\n<strong>For Desktop</strong>: Windows 10/11, macOS 10.15 or later, or modern Linux distributions</li>\n<li data-list-item-id=\"ee22ce4cdcc8b12309948db6625162457\">\n<strong>For iOS:</strong> Version 14.0 or later</li>\n<li data-list-item-id=\"ec42b25afd6c7cfe50cb9740019e67b5e\">\n<strong>For Android</strong>: Version 8.0 or later</li>\n<li data-list-item-id=\"eb05c08332a92a4b056ffa2e7b472b598\">\n<strong>Internet</strong>: Minimum 1 Mbps upload and 2 Mbps download speeds</li>\n</ul></details><p>\n    <!-- FAQ Item Template -->\n  </p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>What information do I need to provide when reporting a discography issue?</strong></summary><p>You should include:</p>\n<ul>\n<li data-list-item-id=\"ee68c7e580f3131934b4781ee3a1fce4c\">Your email address</li>\n<li data-list-item-id=\"e08373dda190c4932c3987381da0618aa\">Artist name</li>\n<li data-list-item-id=\"e58f177f38dbc886ec4edf16cdc9cd85f\">Current artist page URL</li>\n<li data-list-item-id=\"ebab27bf06c3925f96270fb7e7d220b83\">Specific album URLs affected</li>\n<li data-list-item-id=\"e9de144615c3bbabda5a9995f0faacfcc\">Detailed description of the issue</li>\n<li data-list-item-id=\"eb7dbf1f8411137e9aee08859132e10c0\">Screenshots if applicable</li>\n<li data-list-item-id=\"ef2aa85e4d3d85a35d2c2336759b2eb18\">Verification of authority to request changes</li>\n</ul></details><p>\n    <!-- FAQ Item Template -->\n  </p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>Can I change my artist name directly through Deezer for Creators?</strong></summary><p>No, only minor changes like capitalization or accent marks can be made through Deezer. For any other name changes, you must work with your distributor to update the information.</p></details><p>\n    <!-- FAQ Item Template -->\n  </p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>What should I check before reporting a technical problem?</strong></summary><p>First verify:</p>\n<ul>\n<li data-list-item-id=\"ee40637e9f838aecd08405aa569bc4b1c\">Browser compatibility (using latest versions of Chrome, Firefox, Safari, or Edge)</li>\n<li data-list-item-id=\"e92f7b9ef12627d4ca27dceea45f5cf7d\">Internet connection stability</li>\n<li data-list-item-id=\"e103265b3675a02b1e40810db12730791\">Account permissions</li>\n<li data-list-item-id=\"e7644402fcb134c93a474247b5547dce3\">System updates</li>\n<li data-list-item-id=\"e1ae71ec8b20d7fada0e339c27d28c39e\">Device requirements</li>\n</ul></details><p>\n    <!-- FAQ Item Template -->\n  </p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>How do I report issues with content appearing on the wrong artist profile?</strong></summary><p>Provide:</p>\n<ul>\n<li data-list-item-id=\"ea8ca2a45bde5bb25f4337b35b538744c\">Current incorrect artist page URL</li>\n<li data-list-item-id=\"e51309873068f705f3727ae00bbe58497\">Correct artist name</li>\n<li data-list-item-id=\"ed78e8e6fdf4865f0d8ebc6d591f59128\">List of albums to be moved (URLs)</li>\n<li data-list-item-id=\"ee0468548f9c9fe54980d8fa53c556779\">Proof of content ownership</li>\n<li data-list-item-id=\"e1d1196a2d67d9264fc03dd0239eb3e2e\">Verification of authority to request changes</li>\n</ul></details><p>\n    <!-- FAQ Item Template -->\n  </p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>What information is needed for label-specific issues?</strong></summary><p>Include:</p>\n<ul>\n<li data-list-item-id=\"ecb2c5335b52f8f2c67a11385ed817c5c\">Label information</li>\n<li data-list-item-id=\"e3834577f231aaba6588e962e5a2e09fa\">Sub-label details</li>\n<li data-list-item-id=\"eab36a531984d0debdf88315bf506a890\">Provider connections</li>\n<li data-list-item-id=\"e085a5c47148b13fd2d7c9a218cca227f\">Content delivery status</li>\n<li data-list-item-id=\"e5d46db8973f8e95dfafce9f1289d9e09\">Rights management documentation</li>\n<li data-list-item-id=\"eec2aa3380fc7ccce951988c661cd732d\">Specific issues with content or access</li>\n</ul></details><p>\n    <!-- FAQ Item Template -->\n  </p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>How do I request access to D4C features?</strong></summary><p>Provide:</p>\n<ul>\n<li data-list-item-id=\"ed136358a5b71e64c05dba2f1a63cea53\">Email address used for request</li>\n<li data-list-item-id=\"ebb694577299773da7dbf47072d73118f\">Account type requested (Artist, Label, Manager, or Provider)</li>\n<li data-list-item-id=\"ef9f44c58c5ac844ff554fdcd662b290b\">UPC/ISRC codes if applicable</li>\n<li data-list-item-id=\"e74df6600b61818e70fbacbe6b93aba01\">Verification of authority</li>\n</ul></details><p>\n    <!-- FAQ Item Template -->\n  </p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>What technical details should I include in my problem report?</strong></summary><p>Include:</p>\n<ul>\n<li data-list-item-id=\"eed23462e0e5dcb89278251292217b8c4\">Browser type and version</li>\n<li data-list-item-id=\"ee321b940f0faca4b6a41c7eda2e6dd8e\">Operating system</li>\n<li data-list-item-id=\"e09a0b29e39faa7aa5852c3baff450b5f\">Time of occurrence</li>\n<li data-list-item-id=\"ea519504e39cddddaa5dc63aa9e60c0df\">Steps to reproduce the issue</li>\n<li data-list-item-id=\"e3ab8cb78044b06108a0d074b32d1214c\">Any recent changes made</li>\n<li data-list-item-id=\"e44789912e97d158b6cc37eedc556382e\">Error messages received</li>\n</ul></details><p>\n    <!-- FAQ Item Template -->\n  </p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>How do I report issues with merging artist pages?</strong></summary><p>Provide:</p>\n<ul>\n<li data-list-item-id=\"ec32b2b2dcbd20134441c8b3bc61636f6\">Secondary page URL to be merged</li>\n<li data-list-item-id=\"e76f4e7c16193cba7a1cb97567ebf02f5\">Main page URL</li>\n<li data-list-item-id=\"e517dda873c426fa7c9671e02d2a48b33\">Confirmation that content belongs to same artist</li>\n<li data-list-item-id=\"e18e32d440178522e39f6da2d9f92c64c\">Complete list of content to be merged</li>\n<li data-list-item-id=\"eb8eae5028509fb3865869305c7f866d8\">Proof of authority to request merger</li>\n</ul></details><p>\n    <!-- FAQ Item Template -->\n  </p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>What are the requirements for removing albums from an artist profile?</strong></summary><p>Include:</p>\n<ul>\n<li data-list-item-id=\"e984b770d96058e185fd5c413db0a445b\">Album URLs to be removed</li>\n<li data-list-item-id=\"e6818072139b9f627b7b472a34106837f\">Artist page URL</li>\n<li data-list-item-id=\"ecc9d87ab3e1609c75ee40d3837964f34\">Reason for removal</li>\n<li data-list-item-id=\"e83aad275c70ab2f131a9cd3388fba004\">Proof of authority to request removal</li>\n<li data-list-item-id=\"e2ef9518b19a1e5e4c071d60a905115ef\">Any relevant documentation</li>\n</ul></details><p>\n    <!-- FAQ Item Template -->\n  </p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>How do I report analytics-related issues?</strong></summary><p>Specify:</p>\n<ul>\n<li data-list-item-id=\"e4d9a9659a5c3102d11490fb910d29e63\">Type of analytics problem</li>\n<li data-list-item-id=\"eb187b6d42538b3f9437cac20b7a61655\">Time period affected</li>\n<li data-list-item-id=\"e1c551cb7d84daef439000572f2464b5e\">Account access level</li>\n<li data-list-item-id=\"e52f2b3ce59c78244803ddcfb841e0adc\">Screenshots of discrepancies</li>\n<li data-list-item-id=\"e13fb1d6f09c54dedc1b6177910159223\">Any error messages received</li>\n</ul></details><p>\n    <!-- FAQ Item Template -->\n  </p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>What should managers include when reporting team access issues?</strong></summary><p>Provide:</p>\n<ul>\n<li data-list-item-id=\"e04d0b0cb2e966b17410ee5da1d510a07\">Artist connections</li>\n<li data-list-item-id=\"e7dfab36b230c219cfaad35880a3f3a7c\">Specific team access problems</li>\n<li data-list-item-id=\"e19ebb516e56d61b3c00b2f321ebf6b9f\">Analytics issues</li>\n<li data-list-item-id=\"e5e3f68e608aa2b7e05f36a0b404a11ed\">Content management concerns</li>\n<li data-list-item-id=\"e8614040aa777e20ed0d40959d9576b40\">Account permission details</li>\n</ul></details><p>\n    <!-- FAQ Item Template -->\n  </p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>How can I ensure my problem report is processed quickly?</strong></summary><p>Include:</p>\n<ul>\n<li data-list-item-id=\"e842f26e6e5d3671957479109b5ff89d9\">All required information for your specific issue type</li>\n<li data-list-item-id=\"e07553cd8b266d140351c42f7b6304dac\">Clear documentation and screenshots</li>\n<li data-list-item-id=\"edb63f79d588ab119d07cb01759b32773\">Proof of authority</li>\n<li data-list-item-id=\"e7fb811e18fa0792020226134e2b1e42e\">Specific URLs and details</li>\n<li data-list-item-id=\"e384c48b77507d284a9c876c8219fac4c\">Complete contact information</li>\n</ul></details><p>\n    <!-- FAQ Item Template -->\n  </p><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>What browser requirements are needed for optimal performance?</strong></summary><p>Use the latest versions of:</p>\n<ul>\n<li data-list-item-id=\"e6e52ca11b10388735cbfd7de0071ba04\">Chrome</li>\n<li data-list-item-id=\"ef8fca8127a34b039719b882041870a6d\">Firefox</li>\n<li data-list-item-id=\"ed5a02d2a71be613a41fea705c369338d\">Safari</li>\n<li data-list-item-id=\"e746b1152e9f61bc775014e7ea17d4870\">Microsoft Edge</li>\n</ul>\n<p>Ensure your browser is updated regularly for best performance.</p></details>","user_segment_ids":[]},{"id":6328093844893,"url":"https://deezerforcreators.zendesk.com/api/v2/help_center/en-us/articles/6328093844893.json","html_url":"https://creatorsupport.deezer.com/hc/en-us/articles/6328093844893-How-To-Get-Access-To-Deezer-For-Creators","author_id":10516745168413,"comments_disabled":false,"draft":false,"promoted":false,"position":1,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":5910079513245,"created_at":"2022-08-15T13:26:13Z","updated_at":"2026-07-04T19:03:37Z","name":"How To Get Access To Deezer For Creators","title":"How To Get Access To Deezer For Creators","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-10T16:29:52Z","user_segment_id":null,"permission_group_id":43198,"content_tag_ids":[],"label_names":["ninja translation completed"],"body":"<p>This guide explains, in clear steps, how to create your Deezer for Creators account and claim access to an artist page. It also clarifies what information is required at sign‑up and the claim process.</p>\n<div class=\"anchorbox\">\n<p>Jump to section:</p>\n<ul>\n<li><a href=\"#request_access_as_an_artist\">Request access as an artist</a></li>\n<li><a href=\"#request_access_as_a_manager\">Request access as a manager</a></li>\n<li><a href=\"#request_access_as_label\">Request access as a label</a></li>\n<li><a href=\"#request_access_as_a%20provider\">Request access as a provider</a></li>\n<li><a href=\"#faqs\">FAQs</a></li>\n</ul>\n</div>\n<hr>\n<h2 id=\"request_access_as_an_artist\"><strong>Request access as an artist</strong></h2>\n<p>An Artist account allows you to manage one Deezer artist page. You will be asked for a professional email, a Deezer Artist ID, and a UPC associated with that artist from a release already live on Deezer. The artist must already exist in our catalog and the UPC must credit the artist as Main Artist. Access to Deezer for Creators is typically granted within 1–3 business days.</p>\n<p>To register:</p>\n<ol>\n<li>Go to <a href=\"https://creators.deezer.com/\" target=\"_blank\" rel=\"noopener\">https://creators.deezer.com/</a>\n</li>\n<li>Select <strong>SIGN UP</strong>\n</li>\n<li>On the <strong>Who are you?</strong> screen, select <strong>An artist</strong>\n</li>\n<li>Enter professional email - a confirmation email will be sent to you. You will need to provide a name, not necessary the name of the artist</li>\n<li>Accept the Terms and Conditions and the Privacy Policy</li>\n<li>Select <strong>CREATE MY ACCOUNT</strong>\n</li>\n<li>Check your inbox for the email <em>Activate your account</em> (you may need to check your spam folder)</li>\n<li>Click <strong>ACTIVATE MY ACCOUNT</strong> from the confirmation email to return to creators.deezer.com</li>\n<li>Select <strong>CREATE A PASSWORD</strong> - enter a password and then re-enter it in the confirmation password field. Once complete, your account will be active</li>\n<li>Log in with your credentials</li>\n<li>Upon signing in, you will be directed to the claim module, where you can start a <strong>NEW REQUEST</strong> to access a Deezer artist page</li>\n<li>Within <strong>ARTIST NAME</strong>, enter your artist name or ID and then select it from the list. The artist must already exist in the Deezer catalog (with at least one track released and live on Deezer)</li>\n<li>Within <strong>UPC</strong>, enter your artist UPC number - this must be from a release that is already live on Deezer where the artist is declared as Main Artist in the distributor’s delivery metadata\n<div class=\"tipbox\">\n<p><strong>Tip</strong>: A UPC is a unique 12 to 13-digit code that identifies your music releases so that they can be distributed</p>\n</div>\n<div class=\"notebox\">\n<p><strong>Note</strong>: If the Artist/UPC pair doesn’t work:</p>\n<ul>\n<li>The artist page may already be claimed by another D4C user (and is no longer available)</li>\n<li>The UPC may not be directly associated to the artist as Main Artist</li>\nIn these cases, contact your digital distributor to verify what was delivered to Deezer, or submit a support request.</ul>\n</div>\n</li>\n<li>Select <strong>CONTINUE</strong>\n</li>\n<li>Enter your social media information. The more details you give us the easier it will be for our team to validate your request</li>\n<li>Select <strong>SEND REQUEST</strong>\n</li>\n</ol>\n<p>You’ll receive an email once your claim is approved or if we need more information. Reviews typically take 1–3 business days. If you haven’t heard back after 3 business days, please contact us via the support page.</p>\n<hr>\n<h2 id=\"request_access_as_a_manager\"><strong>Request access as a manager</strong></h2>\n<p>A Manager account lets you manage multiple Deezer artist pages. You will be asked for a professional email, and for each artist you claim you must provide a Deezer Artist ID (or artist name) and a UPC tied to that artist from a release already live on Deezer. Each artist must already exist in our catalog and the UPC must credit the artist as Main Artist. Access to Deezer for Creators is typically granted within 1–3 business days.</p>\n<p>To register:</p>\n<ol>\n<li>Go to <a href=\"https://creators.deezer.com/\" target=\"_blank\" rel=\"noopener\">https://creators.deezer.com/</a>\n</li>\n<li>Select <strong>SIGN UP</strong>\n</li>\n<li>Select <strong>A manager</strong>\n</li>\n<li>Enter professional email - a confirmation email will be sent to you. You will need to provide a name, not necessary the name of the artist</li>\n<li>Accept the Terms and Conditions and the Privacy Policy</li>\n<li>Select <strong>CREATE MY ACCOUNT</strong>\n</li>\n<li>Check your inbox for the email <em>Activate your account</em> (you may need to check your spam folder)</li>\n<li>Click <strong>ACTIVATE MY ACCOUNT</strong> to return to creators.deezer.com</li>\n<li>Select <strong>Create a password</strong> - enter a password and then re-enter it in the confirmation password field. Once complete, your account will be active</li>\n<li>Log in with your credentials</li>\n<li>Upon signing in, you will be directed to the <strong>Manage your artists</strong> module, where you can start a <strong> NEW REQUEST</strong> and add multiple artists</li>\n<li>For each artist you manage:\n<ol>\n<li>Select <strong>ADD NEW ARTIST</strong>\n</li>\n<li>Select your artist: search by artist name, or enter the Deezer Artist ID (recommended if you can’t find the name). Find the ID in the artist page URL on Deezer Web, e.g. https://www.deezer.com/artist/705 → ID is 705. The artist must already exist in the Deezer catalog (at least one track released and live on Deezer)</li>\n<li>Enter a UPC from a release that is already live on Deezer where the artist is declared as Main Artist in the distributor’s delivery metadata</li>\n</ol>\n<div class=\"tipbox\">\n<p><strong>Tip</strong>: If the Artist/UPC pair doesn’t work:</p>\n<ul>\n<li>The artist page may already be claimed by another D4C user (and is no longer available)</li>\n<li>The UPC may not be directly associated to the artist as Main Artist</li>\n</ul>\n<p>In these cases, contact your digital distributor to verify what was delivered to Deezer, or submit a support request</p>\n</div>\n</li>\n<li>Select <strong>SEND REQUEST</strong>\n<div class=\"notebox\">\n<p><strong>Note</strong>: You can add more artists by selecting <strong>ADD NEW ARTIST</strong></p>\n</div>\n</li>\n</ol>\n<p>You’ll receive an email once your claims are approved or if we need more information. Reviews typically take 1–3 business days. If you haven’t heard back after 3 business days, please contact us via the support page.</p>\n<hr>\n<h2 id=\"request_access_as_a_label\"><strong>Request access as a label</strong></h2>\n<p>A Label account is for record labels managing their catalog on Deezer (not for digital distributors). If your label’s catalog has already been claimed by someone in your company, please contact your internal administrator to get access.</p>\n<p>To register:</p>\n<ol>\n<li>Go to <a href=\"https://creators.deezer.com/\" target=\"_blank\" rel=\"noopener\">https://creators.deezer.com/</a>\n</li>\n<li>Select <strong>SIGN UP</strong>\n</li>\n<li>Select <strong>A label</strong>\n</li>\n<li>Enter professional email - a confirmation email will be sent to you. You will need to provide a name, not necessary the name of the artist</li>\n<li>Accept the Terms and Conditions and the Privacy Policy</li>\n<li>Select <strong>CREATE MY ACCOUNT</strong>\n</li>\n<li>Check your inbox for the email <em>Activate your account</em> (you may need to check your spam folder)</li>\n<li>Click <strong>ACTIVATE MY ACCOUNT</strong> from the confirmation email to return to creators.deezer.com</li>\n<li>Select <strong>Create a password</strong> - enter a password and then re-enter it in the confirmation password field. Once completed, your account will be active</li>\n<li>Log in with your credentials</li>\n<li>Upon signing in, you will be directed to the <strong>Manage your labels</strong> module, where you can submit multiple label catalog claims at the same time by selecting <strong>ADD LABEL</strong>\n</li>\n<li>For each label you want to claim, you must provide:\n<ul>\n<li>A UPC from a release already live on Deezer</li>\n<li>The provider (distributor) who delivered this release</li>\n<li>The label name attached to the release</li>\n</ul>\nThese three elements must exactly match the delivery metadata (label name and distributor spelling must be identical to what was delivered)</li>\n<li>\n<strong>Important rules:</strong> Your access will apply to the specific Label + Distributor pair you provide. If your label is distributed by multiple distributors, submit a separate claim for each distributor. If a release was delivered under a different label name, submit a separate claim for that exact label name.</li>\n<li>If any information doesn’t match (UPC, distributor, label name), the claim will fail. If this happens:\n<ul>\n<li>Verify with your distributor the exact names and metadata delivered to Deezer</li>\n<li>Resubmit with the correct, exactly matching values</li>\n</ul>\n</li>\n<li>After adding all labels you wish to claim, select <strong>SEND REQUEST</strong>\n</li>\n</ol>\n<p>You’ll receive an email once your claims are approved or if we need more information. Reviews typically take 1–3 business days. If you haven’t heard back after 3 business days, please contact us via the support page.</p>\n<hr>\n<h2 id=\"request_access_as_a_provider\"><strong>Request access as a provider</strong></h2>\n<p>A Provider account is for digital distributors who deliver their catalog directly to Deezer. Each Provider account can manage one distribution catalog only (you cannot claim multiple distributor catalogs with a single account). If your provider’s catalog has already been claimed by someone in your company, please contact your internal administrator to get access.</p>\n<p>To register:</p>\n<ol>\n<li>Go to <a href=\"https://creators.deezer.com/\" target=\"_blank\" rel=\"noopener\">https://creators.deezer.com/</a>\n</li>\n<li>Select <strong>SIGN UP</strong>\n</li>\n<li>Enter professional email - a confirmation email will be sent to you. You will need to provide a name, not necessary the name of the artist</li>\n<li>Accept the Terms and Conditions and the Privacy Policy</li>\n<li>Select <strong>CREATE MY ACCOUNT</strong>\n</li>\n<li>Check your inbox for the email <em>Activate your account</em> (you may need to check your spam folder)</li>\n<li>Select <strong>ACTIVATE MY ACCOUNT</strong> from the confirmation email to return to creators.deezer.com</li>\n<li>Select <strong>Create a password</strong> - enter a password and then re-enter it in the confirmation password field. Once completed, your account will be active</li>\n<li>Log in with your credentials</li>\n<li>Upon signing in, you will be directed to the claim module, where you can submit a request to access your distribution catalog by selecting the role of Provider</li>\n<li>To claim as a Provider, you must provide exact, metadata-matching information:\n<ul>\n<li>The exact Provider (distributor) name as delivered in release metadata (must match character‑for‑character)</li>\n<li>Two UPCs from releases already live on Deezer that were delivered by this exact Provider name</li>\n</ul>\n</li>\n<li>\n<strong>Important rules</strong>: One Provider account = one distribution catalog; you cannot stack multiple catalogs under a single account. If your company operates multiple provider names, submit a separate claim using a dedicated account for each exact provider name</li>\n<li>If the Provider name or UPCs don’t match exactly:\n<ul>\n<li>Verify with your delivery/operations team the precise Provider name used in the metadata delivered to Deezer</li>\n<li>Ensure both UPCs were delivered under that exact Provider name and are live on Deezer</li>\n<li>Resubmit with corrected information, or contact support if you need assistance</li>\n</ul>\n</li>\n<li>Select <strong>SEND REQUEST</strong>\n</li>\n</ol>\n<p>You’ll receive an email once your claim is approved or if we need more information. Reviews typically take 1–3 business days. If you haven’t heard back after 3 business days, please contact us via the support page.</p>\n<hr>\n<h2 id=\"faqs\"><strong>FAQs</strong></h2>\n<!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What is Deezer for Creators (D4C)?</summary>\n<p>D4C is Deezer’s professional platform for artists, managers, labels, and providers to manage profiles/catalogs and access performance and audience insights.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Who should use which account type?</summary>\n<p>Artists manage a single artist page; Managers manage multiple artist pages; Labels manage their own label catalog; Providers (digital distributors) manage one distribution catalog.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How long does the verification process take?</summary>\n<p>The verification process typically takes 1-3 business days for our team to review and validate your submission. If you haven’t heard back after 3 business days, contact support.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What are the basic eligibility rules?</summary>\n<p>Claims must be based on content already live on Deezer and must match delivery metadata exactly:</p>\n<ul>\n<li>\n<strong>Artist/Manager:</strong> UPC from a release live on Deezer where the artist is Main Artist</li>\n<li>\n<strong>Label</strong>: UPC + Distributor + Label Name exactly as delivered</li>\n<li>\n<strong>Provider</strong>: Exact Provider name + two UPCs live on Deezer delivered under that exact Provider name</li>\n</ul>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can a catalog/page be claimed more than once?</summary>\n<p>No. Each artist page or catalog can only be claimed once. If someone in your company already claimed it, contact your internal D4C administrator to get access.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What is a UPC?</summary>\n<p>A UPC is a 12–13 digit code that uniquely identifies a music release (album, EP, or single). If you’re unsure which UPC to use or can’t locate it, please contact your digital distributor to obtain the correct UPC.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Where do I find the Deezer Artist ID?</summary>\n<p>On the artist’s web page URL, e.g. https://www.deezer.com/artist/705 → ID is 705. Using the ID is recommended if name search is ambiguous.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I add more labels after initial verification?</summary>\n<p>Yes, verified label accounts can add additional labels by selecting \"Add Label\" and can also create label groups.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Label — What’s the difference between Label and Provider?</summary>\n<p>Label accounts are for record labels to manage their own label catalog. Provider accounts are for digital distributors delivering content to Deezer. If you’re a distributor, use Provider, not Label.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">I can’t find my artist in search?</summary>\n<p>Confirm the artist has at least one track live on Deezer. Try using the Deezer Artist ID from the web URL, e.g. https://www.deezer.com/artist/705 → ID is 705.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">My Artist/UPC pair isn’t accepted?</summary>\n<p>Ensure the UPC is live on Deezer and credits the artist as Main Artist. The page may already be claimed by another D4C user. If needed, check with your distributor to verify the delivered metadata, then resubmit.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">My Label claim fails (metadata mismatch)?</summary>\n<p>Verify the exact Distributor and Label Name used in delivery metadata and that your UPC is live. All fields must match exactly. Submit separate claims for each Label + Distributor pair or different label names used in deliveries.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">My Provider claim fails?</summary>\n<p>Confirm the exact Provider name (spelling/case) and ensure both UPCs are live on Deezer and were delivered under that precise Provider name.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Our catalog/page is already claimed internally — what do I do?</summary>\n<p>Contact your company’s D4C administrator to grant you access. Catalogs/pages can only be claimed once.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I switch account type after creating my account?</summary>\n<p>If you need a different role, create a new account with the correct role and proceed with the appropriate claim process.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How will I know the outcome of my claim?</summary>\n<p>You’ll receive an email when your claim is approved or if we need more information.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Who do I contact if I need help?</summary>\n<p>Use the D4C support page if your review exceeds 3 business days or if you encounter issues during claim.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can multiple people work on the same artist/label/provider?</summary>\n<p>Yes, but the catalog/page can only be claimed once. Ask your internal D4C admin (the person who claimed it) to grant you access.</p>\n</details><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How do I request access if I don’t know who claimed our catalog?</summary>\n<p>Submit a support request with your company details, artist/label/provider info, and proof of affiliation. Our team will guide you.</p>\n</details><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I transfer ownership of a claimed catalog/page to another account?</summary>\n<p>The current admin can add or remove team members.</p>\n</details><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I change my role (e.g., Artist to Manager) after sign‑up?</summary>\n<p>Create a new account with the correct role and proceed with the appropriate claim process.</p>\n</details><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What counts as “Main Artist”?</summary>\n<p>The artist must be credited as Main Artist in the delivery metadata for the release (not featuring, compilation appearance, or other roles)</p>\n</details><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">My release is scheduled but not yet live. Can I claim now?</summary>\n<p>No. Claims require releases to be already live on Deezer.</p>\n</details><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Do I need an ISRC instead of a UPC?</summary>\n<p>No. Claims rely on UPCs (release-level). ISRCs (track-level) are not accepted.</p>\n</details><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">The label name in our distributor’s system differs slightly from what I entered. Is that okay?</summary>\n<p>No. Exact match is required (spelling, punctuation, case) to validate a Label or Provider claim.</p>\n</details><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Our label uses multiple imprints and/or multiple distributors. How do we claim?</summary>\n<p>Submit separate claims for each exact Label Name + Distributor pairing used in deliveries.</p>\n</details><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Our provider operates multiple delivery brands. How do we claim?</summary>\n<p>Each distinct Provider name (as delivered in metadata) requires its own Provider account and claim.</p>\n</details><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How many times can I retry a claim?</summary>\n<p>You can resubmit after correcting information. Persistent issues should be escalated via support with concrete examples (artist ID, UPCs, label/provider names).</p>\n</details><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What happens if someone falsely claims our catalog/page?</summary>\n<p>Contact support immediately with proof of ownership/affiliation. We’ll investigate and take corrective action.</p>\n</details><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Do I need to re‑claim after a re‑release or catalog migration?</summary>\n<p>If metadata (label/provider name) or ownership changes, you may need a new claim. Coordinate with your distributor and contact support if unsure.</p>\n</details>","user_segment_ids":[]},{"id":5928478521245,"url":"https://deezerforcreators.zendesk.com/api/v2/help_center/en-us/articles/5928478521245.json","html_url":"https://creatorsupport.deezer.com/hc/en-us/articles/5928478521245-Understanding-Your-Analytics-in-Deezer-for-Creators","author_id":10516745168413,"comments_disabled":false,"draft":false,"promoted":false,"position":1,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":5900242899997,"created_at":"2022-07-15T14:21:20Z","updated_at":"2026-07-29T09:31:55Z","name":"Understanding Your Analytics in Deezer for Creators","title":"Understanding Your Analytics in Deezer for Creators","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-04T11:37:54Z","user_segment_id":null,"permission_group_id":43198,"content_tag_ids":[],"label_names":["ninja translation completed"],"body":"<p>Analytics are an important part of growing your content. From seeing your most streamed songs, to how people are listening to your content, or the amount of unique listeners you have, we've got you covered.</p>\n<div class=\"anchorbox\">\n<p>Jump to section:</p>\n<ul>\n<li><a href=\"#analytics_overview\">Analytics overview</a></li>\n<li><a href=\"#analytics_for_a_track_artist_album_or_playlist\">Analytics for a track, artist, album, or playlist</a></li>\n<li><a href=\"#charts\">Charts</a></li>\n<li><a href=\"#tracklist_analytics\">Track position analytics:</a></li>\n</ul>\n</div>\n<hr>\n<h2 id=\"analytics_overview\"><strong>Analytics overview</strong></h2>\n<p>When you log in, you'll be taken to the Analytics tab, where you can see an overview of all your content from the last 7 days. Depending on whether you're a creator, a label, a manager or a provider, you will be able to see:</p>\n<ul>\n<li>Trending Tracks/Artists</li>\n<li>Most streamed artists</li>\n<li>Most streamed songs</li>\n<li>Total streams and unique listeners</li>\n<li>How people are listening to your music</li>\n<li>Activity of your fans</li>\n</ul>\n<div class=\"notebox\">\n<p><strong>Note</strong>: Labels will not be able to see data until the day after their access approval. Analytics are updated daily around midnight UTC</p>\n</div>\n<hr>\n<h2 id=\"analytics_for_a_track_artist_album_or_playlist\"><strong>Analytics for a track, artist, album, or playlist</strong></h2>\n<p>Selecting, or searching for, a track, artist, album, or playlist from the <strong>Analytics</strong> tab will allow you to see specific analytics about it. Within <strong>Show data</strong>, you can apply filters to see analytics within a certain date range, specific countries, or whether the listeners are subscribers or ad-supported. The analytics available to see are:</p>\n<ul>\n<li>Total streams over this time</li>\n<li>Total streams and unique listeners</li>\n<li>Top playlists featuring <strong>[your content]</strong>\n</li>\n<li>Where are people listening to <strong>[your content]</strong>?</li>\n<li>Who is listening to <strong>[your content]</strong>? Device, plan, gender, age</li>\n<li>How are people listening to <strong>[your content]</strong>?</li>\n</ul>\n<div class=\"notebox\">\n<p><strong>Note</strong>: <strong>Playlists Analytics</strong> are only available for Music Curator Roles on Provider accounts</p>\n</div>\n<h3 id=\"h_01K97AEMDA2W96VEMS452D0GR4\"><strong>Mobile app analytics</strong></h3>\n<p>Important information for mobile app users:</p>\n<ul>\n<li>Mobile analytics are specifically album-focused</li>\n<li>Only available for artist and manager accounts</li>\n<li>Users must select recent albums or those with available data</li>\n<li>First-time users need to claim content on web and get approval before accessing mobile analytics</li>\n</ul>\n<h3 id=\"h_01K97AEMDA4ERNAN8XW1Q5C1XW\"><strong>Fandom analytics</strong></h3>\n<p>Within your Analytics tab, you will be able to see more information about an artist's listeners, seen as an overview of the fandom volume. Within the <strong>Show data</strong> section, you can apply filters to see analytics within a certain date range, specific countries and whether the listeners are subscribers or ad-supported. The analytics available to see are:</p>\n<ul>\n<li>Total streams over filtered time period</li>\n<li>Fan community split, separated into:<br>\n<ul>\n<li>Superfans</li>\n<li>Fans</li>\n<li>Engaged streamers</li>\n<li>Qualified streamers</li>\n<li>Casual streamers</li>\n</ul>\n</li>\n</ul>\n<div class=\"notebox\">\n<p><strong>Note</strong>: Fandom Analytics are only visible on an Artist level</p>\n</div>\n<hr>\n<h2 id=\"charts\"><strong>Charts</strong></h2>\n<p>Selecting the <strong>Charts</strong> tab at the top of the page will allow you to see how your tracks, artists, albums or playlists are doing, ordered by the amount of streams they have. You can change the content type at the top of the page by selecting <strong>Tracks</strong>, <strong>Artists</strong>, <strong>Albums</strong>, or <strong>Playlists</strong>.</p>\n<p>You can also apply filters to your charts by selecting <strong>Country</strong>, <strong>Age</strong>, and the <strong>Date</strong>, which can be changed to <strong>Daily</strong>, <strong>Weekly</strong>, or <strong>Monthly</strong>.</p>\n<div class=\"notebox\">\n<p><strong>Note</strong>: The top 200 for each content type will be displayed on the chart, available only for Provider and Label accounts</p>\n</div>\n<hr>\n<h2 id=\"tracklist_analytics\"><strong>Track position analytics</strong></h2>\n<ul>\n<li>Morning streams (before noon) count toward midnight position</li>\n<li>Afternoon/evening streams count toward the following day's midnight position</li>\n<li>Tracks can show multiple positions if changes occur within a day</li>\n</ul>\n<div class=\"notebox\">\n<p><strong>Note</strong>: The top 200 for each content type will be displayed on the chart, available only for Provider and Label accounts.</p>\n</div>\n<hr>\n<h2 id=\"faqs\"><strong>FAQs</strong></h2>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Why don't I see my analytics on the mobile app?</summary>\n<p>Make sure you've selected a recent album or one with available data. Mobile analytics are album-specific.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How often are analytics updated?</summary>\n<p>Analytics are typically updated daily around midnight UTC.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I see historical data?</summary>\n<p>Yes, you can use date filters to view performance over different time periods.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Why do I see multiple positions for my track in playlists?</summary>\n<p>Track positions are retrieved daily and can show multiple positions if changes occur throughout the day.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Who can access mobile analytics?</summary>\n<p>Mobile analytics are only available for artist and manager accounts.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How are streams counted in playlist positions?</summary>\n<p>Morning streams (before noon) count toward midnight position, while afternoon/evening streams count toward the following day's midnight position.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What demographics data can I access?</summary>\n<p>You can view listener age, gender, location, and subscription type.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How can I track my content across different platforms?</summary>\n<p>Analytics show performance across mobile, web, desktop, and connected devices.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What's the difference between subscribers and ad-supported listeners?</summary>\n<p>You can filter analytics to see performance across both listener types for better audience understanding.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How are superfans different from regular fans?</summary>\n<p>The fandom analytics section categorizes listeners based on their engagement levels, from casual to superfan status.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I export my analytics data?</summary>\n<p>Analytics can be viewed within specified date ranges and filtered as needed.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How can I track playlist performance?</summary>\n<p>The Charts tab shows playlist rankings and performance metrics.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What geographic data is available?</summary>\n<p>You can view listener location data and filter performance by country.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How do I interpret the fandom categories?</summary>\n<p>Fandom categories range from casual streamers to superfans, helping you understand listener engagement levels.</p>\n</details>","user_segment_ids":[]},{"id":5927556644125,"url":"https://deezerforcreators.zendesk.com/api/v2/help_center/en-us/articles/5927556644125.json","html_url":"https://creatorsupport.deezer.com/hc/en-us/articles/5927556644125-How-To-Add-Your-Own-Independent-Music-To-Deezer","author_id":10516745168413,"comments_disabled":false,"draft":false,"promoted":false,"position":1,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":5900242909341,"created_at":"2022-07-15T13:22:39Z","updated_at":"2026-07-28T14:37:30Z","name":"How To Add Your Own Independent Music To Deezer","title":"How To Add Your Own Independent Music To Deezer","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-28T14:37:30Z","user_segment_id":null,"permission_group_id":43198,"content_tag_ids":[],"label_names":["ninja translation completed"],"body":"<p>As an independent artist, getting your music on Deezer is an important step in reaching a wider audience and growing your career. While Deezer doesn't accept direct uploads from artists, we've made the process simple through our partnerships with trusted music distributors.</p><hr><div class=\"anchorbox\">\n<p>Jump to section:</p>\n<ul>\n<li data-list-item-id=\"e32948dde1b114f81c368261212fd3729\"><a href=\"#distribution_process\">Distribution Process</a></li>\n<li data-list-item-id=\"ef0a0b65a5bcfc8e060ceb78bd2fdabd4\"><a href=\"#important_notes\">Important notes</a></li>\n<li data-list-item-id=\"edea83887c916e298f9d1b7ef94bb0f8d\"><a href=\"#troubleshooting\">Troubleshooting tips</a></li>\n<li data-list-item-id=\"ef6719a0f38fc010cd5fbdc19e60defe4\"><a href=\"#faqs\">FAQs</a></li>\n</ul>\n</div><hr><h2 id=\"h_01K951Z2Q13HFR7KD96ZP73ZJ2\"><strong id=\"distribution_process\">Distribution Process</strong></h2><p>To get your music on Deezer, you'll need to work with a digital music distributor. These companies specialize in delivering your music to streaming platforms while ensuring all technical requirements are met. Here are the key steps:</p><ul>\n<li data-list-item-id=\"e03a6fffd57a41b068b53624594bcf3ba\">Choose a Distributor - Several reputable distributors can help you get your music on Deezer, such as:<ul>\n<li data-list-item-id=\"e36d9f9d778388063a4406e6a5e788fe0\">Tunecore</li>\n<li data-list-item-id=\"e25cd263fa25ac4b05e4279a919e5ff27\">OneRPM</li>\n<li data-list-item-id=\"e16caa96438de3c8d0e3c7391eb6d5ef0\">Distrokid</li>\n<li data-list-item-id=\"ea0b71107868c8ee556c7e70533d9f68e\">RouteNote</li>\n<li data-list-item-id=\"e6771408112df841ab3c040fe6b7a7998\">CD Baby</li>\n</ul>\n</li>\n<li data-list-item-id=\"e39b6ff448e35224c75a78ef72a1422af\">Create an account with your chosen distributor</li>\n<li data-list-item-id=\"ece97c31e0d0c83a613863d3a84305c4b\">Upload your music and provide the required metadata:<ul>\n<li data-list-item-id=\"e887cb013e0edeedbf926f4b4739b579f\">\n<strong>Track information</strong> - (title, duration, ISRC, primary genre, release date, etc)</li>\n<li data-list-item-id=\"e6147291caa4fb319c0e7243200356e43\">\n<strong>Artist information</strong> - (name, feature artists (if any), songwriter(s), producer(s), rights holder info, artist bio)</li>\n<li data-list-item-id=\"e7eb96ab90f308d62ec2ad2e8540e8a62\">\n<strong>Album information</strong> - (title, album version (if applicable), UPC/EAN code, release year, album artwork (minimum 3000x3000 pixels)</li>\n<li data-list-item-id=\"ed0d9b0b6e5e81df402b396175e442cab\">\n<strong>Additional information</strong> - (correct language, territory availability, publishing info, recording location (optional), original release date (for reissues), label name)</li>\n<li data-list-item-id=\"e60c51f3586d28865e1407c8796bc7ea7\">\n<strong>Technical specifications</strong> - (audio file in WAV format, minimum quality of 16 bit/44.1KHz, clean file naming (no special characters), property tagged files</li>\n</ul>\n</li>\n<li data-list-item-id=\"e06eddca6684c0420134d15ebaa783a95\">Complete the distribution setup process</li>\n<li data-list-item-id=\"ef7d5d206bc17952368b76976b0877c46\">Wait for the release date</li>\n</ul><p>Each distributor will have specific requirements for uploading your music, but they will deal with the upload of music to Deezer, leaving you to relax for the day it is released!</p><hr><h2 id=\"h_01K951Z2Q2YKX3QWP6HRG8A7DJ\"><strong id=\"important_notes\">Important notes</strong></h2><p>The below list includes some important information you should know:</p><ul>\n<li data-list-item-id=\"ece801a0fb8417362a0ab8e27de05dd29\">Distribution services may charge a fee for their services</li>\n<li data-list-item-id=\"e308b834b9a64b7723a4db138e88c803e\">Each distributor has specific requirements and pricing models</li>\n<li data-list-item-id=\"e2bfa07afd990ad3c37fff3c32cb823d1\">Processing times can vary by distributor</li>\n<li data-list-item-id=\"e4e09295468a9e414c7e142a40964a1d4\">Your distributor will handle all technical aspects of the upload to Deezer</li>\n</ul><p>Once your music is submitted through a distributor, you can track its performance using Deezer for Creators. This platform gives you access to valuable statistics and tools to help grow your audience. For more information about the Deezer For Creator app, <a href=\"https://creatorsupport.deezer.com/hc/en-us/articles/6324793450653-Deezer-For-Creators-An-Overview\" target=\"_blank\" rel=\"noopener noreferrer\">here</a>.</p><hr><h2 id=\"h_01K951Z2Q2PYDA38B14K37T9CV\"><strong id=\"troubleshooting\">Troubleshooting tips</strong></h2><p>If you encounter any issues, some of the below troubleshooting tips may help assist you:</p><ul>\n<li data-list-item-id=\"e8810de795c12144bfef22061aa1cb65c\">If your music isn't appearing on Deezer after submission, first contact your distributor</li>\n<li data-list-item-id=\"ef443961b24dc59f9fcf110295be53292\">Ensure all metadata is accurate and matches across all platforms</li>\n<li data-list-item-id=\"eaf76f93916533d86e42d45477f2b7448\">Check that your audio files meet the required quality standards</li>\n<li data-list-item-id=\"ec854797b350ce91cbb785cc1685b4458\">Verify that all rights and licensing information is correctly provided</li>\n</ul><hr><h2 id=\"h_01K951Z2Q2FX9F6PWPBBZBVFZ0\"><strong id=\"faqs\">FAQs</strong></h2><!-- FAQ Item Template --><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>How long does it take for my music to appear on Deezer?</strong></summary><p>Processing times vary by distributor, but typically range from a few days to a couple of weeks.</p></details><!-- FAQ Item Template --><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>How much does it cost to get my music on Deezer?</strong></summary><p>Costs vary by distributor. Some charge annual fees, others per release, and some offer free distribution with revenue sharing.</p></details><!-- FAQ Item Template --><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>Can I upload my music directly to Deezer?</strong></summary><p>No, independent artists must use an authorized distributor to get their music on Deezer.</p></details><!-- FAQ Item Template --><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>What file formats are accepted?</strong></summary><p>Most distributors accept WAV or FLAC files for optimal sound quality.</p></details><!-- FAQ Item Template --><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>Can I change my music details after it's been uploaded?</strong></summary><p>Changes to metadata or content must be made through your distributor, not through Deezer.</p></details><!-- FAQ Item Template --><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>Do I keep all my rights when distributing through these services?</strong></summary><p>Yes, you maintain your rights. Distributors simply facilitate the delivery of your music to platforms.</p></details><!-- FAQ Item Template --><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>Can I distribute cover songs?</strong></summary><p>Yes, but you'll need to ensure you have the proper licences and your distributor can handle mechanical royalties.</p></details><!-- FAQ Item Template --><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>What happens to my music if I switch distributors?</strong></summary><p>Your previous distributor will need to take down your content before the new one can be distributed.</p></details><!-- FAQ Item Template --><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>Can I track how my music is performing on Deezer?</strong></summary><p>Yes, through Deezer for Creators platform once your music is live.</p></details><!-- FAQ Item Template --><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>What if my distributor makes a mistake with my release?</strong></summary><p>Contact your distributor immediately. They handle all communications with Deezer regarding your releases.</p></details><div class=\"tipbox\"><p><strong>Tip</strong>: See more information on Deezer For Creators <a href=\"https://www.deezer.com/explore/en-us/deezer_for_creators/\" target=\"_blank\" rel=\"noopener noreferrer\">here</a></p></div>","user_segment_ids":[]},{"id":8253376253469,"url":"https://deezerforcreators.zendesk.com/api/v2/help_center/en-us/articles/8253376253469.json","html_url":"https://creatorsupport.deezer.com/hc/en-us/articles/8253376253469-How-To-Claim-And-Add-New-Artists-And-Labels","author_id":10516745168413,"comments_disabled":false,"draft":false,"promoted":false,"position":2,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":5910079513245,"created_at":"2022-12-14T14:06:53Z","updated_at":"2026-07-04T02:45:18Z","name":"How To Claim And Add New Artists And Labels","title":"How To Claim And Add New Artists And Labels","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-04T11:10:32Z","user_segment_id":null,"permission_group_id":43198,"content_tag_ids":[],"label_names":["ninja translation completed"],"body":"<p>Managing your artist profiles and labels in Deezer for Creators is a straightforward process. Whether you're a manager looking to add new artists or a label wanting to expand your portfolio, here's everything you need to know.</p>\n<div class=\"anchorbox\">\n<p>Jump to section:</p>\n<ul>\n<li><a href=\"#managing_artist_profiles\">Managing artist profiles</a></li>\n<li><a href=\"#how_to_add_a_label_with_a_label_profile\">How to add a label</a></li>\n<li><a href=\"#verification_process\">Verification process</a></li>\n<li><a href=\"#faqs\">FAQs</a></li>\n</ul>\n</div>\n<hr>\n<h2 id=\"managing_artist_profiles\"><strong>Managing artist profiles</strong></h2>\n<p>If you're a manager, you can easily claim and add artist profiles through your Deezer for Creators account. Here's how to do it:</p>\n<ol>\n<li>Within your Deezer for Creators page, select the profile icon</li>\n<li>Select <strong>Request monitoring</strong>\n</li>\n<li>Select <strong>ADD ARTIST</strong>\n</li>\n<li>Within <strong>Artist name</strong>, enter your artist name and then select it from the list. We recommend using the artist ID when searching, as it ensures more accurate results</li>\n<li>Within <strong>UPC</strong>, enter the artist UPC number</li>\n<li>Select <strong>SAVE</strong>\n<div class=\"notebox\">\n<p><strong>Note</strong>: You can add more artists by selecting <strong>ADD NEW ARTIST</strong></p>\n</div>\n</li>\n<li>Select <strong>SUBMIT REQUEST</strong>\n</li>\n</ol>\n<hr>\n<h2 id=\"how_to_add_a_label_with_a_label_profile\"><strong>How to add a label</strong></h2>\n<p>For label representatives, the process of adding new labels is equally simple:</p>\n<ol>\n<li>Within your Deezer for Creators page, select the profile icon</li>\n<li>Select <strong>Request monitoring</strong>\n</li>\n<li>Select <strong>A label</strong>\n</li>\n<li>Enter your name and email address</li>\n<li>Select <strong>ADD LABEL</strong>\n</li>\n<li>Enter your label name</li>\n<li>Enter the UPC number associated with your label</li>\n<li>Select <strong>SAVE</strong>\n<div class=\"notebox\">\n<p><strong>Note</strong>: You can add more labels by selecting <strong>ADD LABEL</strong>. You can also add a label group name when adding more labels</p>\n</div>\n</li>\n<li>Select <strong>SUBMIT REQUEST</strong>\n</li>\n</ol>\n<h3 id=\"h_01K978YXP1JFQ1HVPJ1M8FHRR5\"><strong>Managing sub-labels</strong></h3>\n<p>Label accounts can manage multiple sub-labels. To do so:</p>\n<ol>\n<li>Select Profile settings</li>\n<li>Select <strong>Manage your sub-labels</strong>\n</li>\n<li>Add or remove as needed</li>\n<li>Link appropriate UPC numbers</li>\n</ol>\n<hr>\n<h2 id=\"verification_process\"><strong>Verification process</strong></h2>\n<p>When an artist profile is submitted, it will go through a verification process where the discography is manually reviewed by editors to ensure accuracy. Artists must have at least one official release to be verified, and special attention is given to cases involving homonyms or duplicate profiles.</p>\n<hr>\n<h2 id=\"faqs\"><strong>FAQs</strong></h2>\n<!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How do I start the process of claiming an artist profile on Deezer for Creators?</summary>\n<p>Start by navigating to creators.deezer.com, click the profile icon, select \"Request monitoring,\" then click \"ADD ARTIST.\" You'll need to enter the artist name or ID and provide the associated UPC number before submitting your request</p>\n</details><!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Why should I use an artist ID instead of the artist name when searching?</summary>\n<p>Using the artist ID provides more accurate results and prevents confusion with similar artist names (homonyms). This is especially important as our system needs to verify the exact artist you're claiming to manage.</p>\n</details><!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I add multiple artists under one manager account?</summary>\n<p>Yes, you can add multiple artists by selecting \"ADD NEW ARTIST\" after completing each submission. There's no limit to the number of artists you can add, as long as you have the proper rights and documentation for each.</p>\n</details><!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What's the process for adding a label to Deezer for Creators?</summary>\n<p>To add a label, go to creators.deezer.com, click the profile icon, select \"Request monitoring,\" choose \"A label,\" enter your details and the label name, provide the UPC number, and submit your request. You can organize multiple labels using the label group feature.</p>\n</details><!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How do I manage sub-labels within my account?</summary>\n<p>You can manage sub-labels through your profile settings by clicking \"Manage your sub-labels.\" This allows you to add or remove sub-labels and link appropriate UPC numbers to each one.</p>\n</details><!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What is required for the verification process?</summary>\n<p>The verification process requires at least one official release, and our editors manually review the discography. They pay special attention to cases involving homonyms or duplicate profiles to ensure accuracy.</p>\n</details><!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I organize multiple labels under one account?</summary>\n<p>Yes, you can add multiple labels using the \"ADD LABEL\" button and organize them using the label group feature. This helps maintain a clear structure for your catalogue management.</p>\n</details><!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What information do I need before starting the claim process?</summary>\n<p>You'll need:</p>\n<ul>\n<li>Your Deezer for Creators account</li>\n<li>Artist name or ID</li>\n<li>UPC number(s)</li>\n<li>Valid email address</li>\n<li>Proper rights documentation</li>\n</ul>\n</details><!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How long does the verification process take?</summary>\n<p>While verification times can vary, all submissions go through a manual review process by our editors to ensure accuracy. Having complete and accurate information helps expedite the process.</p>\n</details><!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What happens after I submit my request?</summary>\n<p>After submission, your request enters our verification queue, where editors will review your discography and documentation. They'll check for official releases and verify your rights to manage the artist or label profile.</p>\n</details><!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What should I do if I receive an \"already claimed\" message when trying to access an artist or label profile?</summary>\n<p>Here's what to do:</p>\n<ul>\n<li>First, gather your proof of rights (contracts, agreements, authorizations)</li>\n<li>Contact D4C support to reach the current administrator</li>\n<li>Submit your verification documents through the proper channels</li>\n<li>Wait for review and approval</li>\n</ul>\n</details><!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How do I resolve UPC number mismatches and verify them properly?</summary>\n<p>Check Your Numbers:</p>\n<ul>\n<li>Verify all digits carefully</li>\n<li>Make sure you're using the correct UPC (12–13 digits)</li>\n<li>Check against your release documentation</li>\n</ul>\n<p>If this doesn’t work, take screenshots of any errors and contact D4C support with these details.</p>\n</details>","user_segment_ids":[]},{"id":5928477420701,"url":"https://deezerforcreators.zendesk.com/api/v2/help_center/en-us/articles/5928477420701.json","html_url":"https://creatorsupport.deezer.com/hc/en-us/articles/5928477420701-How-To-Manage-Your-Artist-Page","author_id":10516745168413,"comments_disabled":false,"draft":false,"promoted":false,"position":2,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":5900242899997,"created_at":"2022-07-15T14:21:00Z","updated_at":"2026-07-28T14:20:41Z","name":"How To Manage Your Artist Page","title":"How To Manage Your Artist Page","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-05T12:34:14Z","user_segment_id":null,"permission_group_id":43198,"content_tag_ids":[],"label_names":["ninja translation completed"],"body":"<p>Your artist page on Deezer is your digital storefront - it's where fans discover your music and connect with your content. Customizing how it appears is crucial for creating a strong presence. Here's how to make the most of your Deezer for Creators artist page management features.</p>\n<div class=\"anchorbox\">\n<p>Jump to section:</p>\n<ul>\n<li><a href=\"#artist_profile_management\">Artist profile management</a></li>\n<li><a href=\"#content_highlights_feature\">Content highlights feature</a></li>\n<li><a href=\"#managing_your_content\">Managing your content</a></li>\n<li><a href=\"#faqs\">FAQs</a></li>\n</ul>\n</div>\n<hr>\n<h2 id=\"artist_profile_management\"><strong>Artist profile management</strong></h2>\n<p>On the Deezer for Creators desktop app (downloadable version), select Artist profile from the tab bar.</p>\n<p>From here you can update your profile picture by selecting the camera icon, your social media links, any content highlights by selecting the plus icon, and your biography. <strong>Your artist profile can be customized with:</strong></p>\n<ul>\n<li>Profile photo</li>\n<li>Artist message</li>\n<li>Highlighted content</li>\n<li>Social media links</li>\n</ul>\n<p><strong>To update your artist message:</strong></p>\n<ol>\n<li>Click in the message box under the Social section and enter your text - please note that there is a 120-character limit</li>\n<li>Once submitted, the message will appear immediately at the top of your artist page and will be visible to all users</li>\n</ol>\n<div class=\"notebox\">\n<p><strong>Note</strong>: Any messages older than six months will be removed</p>\n</div>\n<hr>\n<h2 id=\"content_highlights_feature\"><strong>Content highlights feature</strong></h2>\n<p>Content highlights allow you to show the content that you want users to discover first. This can be an album, a playlist, an episode, or a podcast. You can make the highlight visible in specific countries and attach a date range to it so the same content isn’t there forever.</p>\n<p>The Highlight feature allows you to showcase specific content on your artist page, replacing the default Latest/Most Popular release section.</p>\n<p>You can highlight:</p>\n<ul>\n<li>Albums</li>\n<li>Playlists (both curator and user-made)</li>\n<li>Podcasts</li>\n<li>Podcast episodes</li>\n</ul>\n<div class=\"notebox\">\n<p><strong>Note</strong>: Highlights will only appear on Deezer if your latest release is older than one month.</p>\n</div>\n<hr>\n<h2 id=\"managing_your_content\"><strong>Managing your content</strong></h2>\n<h3 id=\"h_01K9A03MD3J7CR47R8Z9BM5Q7S\"><strong>Release management</strong></h3>\n<p>For optimal visibility:</p>\n<ul>\n<li>Submit new releases at least 7 days before release date</li>\n<li>Ensure all metadata is accurate and complete</li>\n<li>Monitor release performance through analytics</li>\n</ul>\n<h3 id=\"h_01K9A03MD3M7NMYM0YXZZKMG2R\"><strong>Analytics Access</strong></h3>\n<p>When viewing analytics across platforms, please consider that:</p>\n<ul>\n<li>Website access displays comprehensive data</li>\n<li>Mobile app will display album-specific data</li>\n<li>Recent albums or those with existing data can be selected for</li>\n</ul>\n<h3 id=\"h_01K9A03MD3FKAMP99VQ1SFR3FA\"><strong>Partner Apps Integration</strong></h3>\n<p>Your music can be discovered through various partner apps including:</p>\n<ul>\n<li>Smart TVs</li>\n<li>Connected watches</li>\n<li>Smart speakers (Alexa, HomePod)</li>\n<li>Car systems</li>\n<li>Sonos systems</li>\n</ul>\n<h3 id=\"h_01K9A03MD3T338SQW4XZQGBZ8P\"><strong>Technical Support</strong></h3>\n<p>If you have any issues, when contacting support, include:</p>\n<ul>\n<li>Your email address</li>\n<li>Account type details</li>\n<li>Artist page URL</li>\n<li>Screenshots if applicable</li>\n</ul>\n<hr>\n<h2 id=\"faqs\"><strong>FAQs</strong></h2>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How often should I update my artist message?</summary>\n<p>Update your message whenever you have new releases, tours, or important announcements to share with fans.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Why can't I see my highlights on my profile?</summary>\n<p>Highlights only appear if your latest release is more than one month old.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I highlight content from other artists?</summary>\n<p>You can highlight playlists that include other artists, but individual content highlights must be your own.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How do I track how people are listening to my music?</summary>\n<p>Use the analytics section to see listening data across different platforms and partner apps.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I schedule highlights in advance?</summary>\n<p>Currently, highlights must be managed manually through your dashboard.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What's the best content to highlight?</summary>\n<p>Feature your strongest content that represents your current artistic direction and recent releases.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How do I optimize my profile for partner apps?</summary>\n<p>Ensure your profile is complete and up-to-date, as this information is shared across all platforms.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I customize how my profile appears on different devices?</summary>\n<p>Your profile maintains consistency across platforms, but analytics viewing may vary between web and mobile.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How long does it take for profile changes to appear?</summary>\n<p>Most changes appear immediately, but some updates may take up to 24 hours to reflect across all platforms.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What should I do if my analytics aren't showing correctly?</summary>\n<p>First verify you're viewing the correct time period and album, then contact support if issues persist.</p>\n</details>","user_segment_ids":[]},{"id":6328148035741,"url":"https://deezerforcreators.zendesk.com/api/v2/help_center/en-us/articles/6328148035741.json","html_url":"https://creatorsupport.deezer.com/hc/en-us/articles/6328148035741-How-To-Add-Your-Podcast-To-Deezer","author_id":384222959077,"comments_disabled":false,"draft":false,"promoted":false,"position":3,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":5900242909341,"created_at":"2022-08-15T13:29:09Z","updated_at":"2026-07-23T11:11:21Z","name":"How To Add Your Podcast To Deezer","title":"How To Add Your Podcast To Deezer","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-21T16:36:22Z","user_segment_id":null,"permission_group_id":43198,"content_tag_ids":[],"label_names":["ninja translation completed"],"body":"<p>Sharing your podcast on Deezer gives you access to millions of active users in markets across the world. Our catalog is carefully curated by local editors ensuring that your content is where it needs to be, and, of course, adding your content to Deezer is entirely free!</p><div class=\"anchorbox\">\n<p>Jump to section:</p>\n<ul>\n<li data-list-item-id=\"e0d620a01558d4f37cc056c8d07ace0ae\"><a href=\"#how_to_submit_your_podcast_via_a_hosting_platform\">How to submit your podcast via a hosting platform</a></li>\n<li data-list-item-id=\"e54fc42acd5ba99307de328098253c120\"><a href=\"#how_to_submit_your_podcast_without_a_hosting_platoform\">How to submit your podcast without a hosting platform</a></li>\n<li data-list-item-id=\"ea15be2885b671ff1a3f35436f0cb7ea8\"><a href=\"#content_requirements\">Content requirements</a></li>\n<li data-list-item-id=\"e93ee5cd709e24855a5b0309323c0b8fa\"><a href=\"#technical_specifications\">Technical specifications</a></li>\n<li data-list-item-id=\"eaaac00a69bb9eaceef7cbb01077b295d\"><a href=\"#after_your_submission\">After your submission</a></li>\n<li data-list-item-id=\"ebc60166a4998d02c345cca27420068c8\"><a href=\"#terms_of_service\">Terms of service</a></li>\n<li data-list-item-id=\"e1571fcd8c42bee6244836bc1673bd2e6\"><a href=\"#how_to_update_or_edit_your_podcast_on_deezer\">How to update or edit your podcast on Deezer</a></li>\n<li data-list-item-id=\"eb4dc42c553f053e2e0b86fbe1cdd49b8\"><a href=\"#audience_analytics\">Audience analytics</a></li>\n<li data-list-item-id=\"eab79b718f2a90996dc5ffb930e24cb08\"><a href=\"#h_01KPRE6J09T3FH7A7PXW7XV5ES\">FAQs</a></li>\n</ul>\n</div><div class=\"notebox\"><p><strong>Note</strong>: Deezer accepts podcasts shows of all sizes, including independent shows</p></div><p>Any adverts that are within your podcast can remain there, and you keep 100% of the revenue you generate!</p><div class=\"notebox\"><p><strong>Note</strong>: We may place ads around your content for our free members.</p></div><hr><h2 id=\"how_to_submit_your_podcast_via_a_hosting_platform\"><strong>How to submit your podcast via a hosting platform</strong></h2><p>If your podcast is hosted via a hosting platform, it must be uploaded via the hosting platform the podcast is uploaded to. Each host will have a different method for publication to Deezer, but the process is generally completed in a few simple clicks.</p><p>A list of our partner hosting platforms are detailed below:</p><div class=\"table-div\"><figure class=\"wysiwyg-table wysiwyg-table-align-left\"><table class=\"styled-table\">\n<thead><tr>\n<th> </th>\n<th> </th>\n</tr></thead>\n<tbody>\n<tr>\n<td><a href=\"https://www.acast.com/podcasters\" target=\"_blank\" rel=\"noopener noreferrer\">Acast</a></td>\n<td><a href=\"http://www.whooshkaa.com/\" target=\"_blank\" rel=\"noopener noreferrer\">Whooshkaa</a></td>\n</tr>\n<tr>\n<td><a href=\"https://art19.com/\" target=\"_blank\" rel=\"noopener noreferrer\">Art19</a></td>\n<td><a href=\"https://www.megafono.host/\" target=\"_blank\" rel=\"noopener noreferrer\">Megafono</a></td>\n</tr>\n<tr>\n<td><a href=\"https://audioboom.com/podcasters\" target=\"_blank\" rel=\"noopener noreferrer\">Audioboom</a></td>\n<td><a href=\"https://help.omnystudio.com/en/articles/3495450-submit-your-podcast-to-deezer\" target=\"_blank\" rel=\"noopener noreferrer\">Omny Studios</a></td>\n</tr>\n<tr>\n<td><a href=\"https://www.audiomeans.fr/\" target=\"_blank\" rel=\"noopener noreferrer\">Audiomeans</a></td>\n<td><a href=\"https://www.thepodcasthost.com/\" target=\"_blank\" rel=\"noopener noreferrer\">Podcasthost</a></td>\n</tr>\n<tr>\n<td><a href=\"https://www.ausha.co/\" target=\"_blank\" rel=\"noopener noreferrer\">Ausha</a></td>\n<td><a href=\"https://www.podcaster.de/\" target=\"_blank\" rel=\"noopener noreferrer\">Podcaster.de</a></td>\n</tr>\n<tr>\n<td><a href=\"https://backtracks.fm/\" target=\"_blank\" rel=\"noopener noreferrer\">Backtracks</a></td>\n<td><a href=\"https://www.podcastics.com/en/podcast-hosting-analytics/\" target=\"_blank\" rel=\"noopener noreferrer\">Podcastics</a></td>\n</tr>\n<tr>\n<td><a href=\"https://powerpresspodcast.com/2019/08/07/blubrry-podcasts-coming-deezer/\" target=\"_blank\" rel=\"noopener noreferrer\">Blubrry</a></td>\n<td><a href=\"https://www.podigee.com/\" target=\"_blank\" rel=\"noopener noreferrer\">Podigee</a></td>\n</tr>\n<tr>\n<td><a href=\"https://www.buzzsprout.com/\" target=\"_blank\" rel=\"noopener noreferrer\">Buzzsprout</a></td>\n<td><a href=\"https://www.podomatic.com/\" target=\"_blank\" rel=\"noopener noreferrer\">Podomatic</a></td>\n</tr>\n<tr>\n<td><a href=\"https://www.captivate.fm/\" target=\"_blank\" rel=\"noopener noreferrer\">Captivate.fm</a></td>\n<td><a href=\"https://www.radiofrance.fr/\" target=\"_blank\" rel=\"noopener noreferrer\">Radio France</a></td>\n</tr>\n<tr>\n<td><a href=\"https://castos.com/welcoming-podiant-to-castos/\" target=\"_blank\" rel=\"noopener noreferrer\">Castos (Podiant)</a></td>\n<td><a href=\"https://rcf.fr/podcasts\" target=\"_blank\" rel=\"noopener noreferrer\">RCF</a></td>\n</tr>\n<tr>\n<td><a href=\"https://portal.rozhlas.cz/podcasty/porady\" target=\"_blank\" rel=\"noopener noreferrer\">Český Rozhlas</a></td>\n<td><a href=\"https://www.saooti.com/\" target=\"_blank\" rel=\"noopener noreferrer\">Saooti</a></td>\n</tr>\n<tr>\n<td><a href=\"https://fireside.fm/\" target=\"_blank\" rel=\"noopener noreferrer\">Fireside</a></td>\n<td><a href=\"https://simplecast.com/\" target=\"_blank\" rel=\"noopener noreferrer\">SimpleCast</a></td>\n</tr>\n<tr>\n<td><a href=\"https://www.julep.de/\" target=\"_blank\" rel=\"noopener noreferrer\">Julep</a></td>\n<td><a href=\"https://www.spreaker.com/\" target=\"_blank\" rel=\"noopener noreferrer\">Spreaker</a></td>\n</tr>\n<tr>\n<td><a href=\"https://www.libsyn.com/overview/\" target=\"_blank\" rel=\"noopener noreferrer\">LibSyn</a></td>\n<td><a href=\"https://transistor.fm/?via=abram\" target=\"_blank\" rel=\"noopener noreferrer\">Transistor.fm</a></td>\n</tr>\n</tbody>\n</table></figure></div><hr><h2 id=\"how_to_submit_your_podcast_without_a_hosting_platoform\"><strong>How to submit your podcast without a hosting platform</strong></h2><p>To publish a podcast on Deezer, you must provide a link to a website that generates an RSS 2.0 feed.</p><div class=\"tipbox\"><p><strong>Tip</strong>: There are a multitude of websites that can explain more about the generation of RSS feeds</p></div><p>To provide the link, visit <a href=\"https://lnk.to/submitmypodcastDe\" target=\"_blank\" rel=\"noopener noreferrer\">podcasters.deezer.com</a>.</p><hr><h2 id=\"content_requirements\"><strong>Content requirements</strong></h2><p>Our system takes images, show descriptions, episode titles and descriptions from your podcast aggregator or your hosted feed. Your podcast must include accurate and relevant metadata to be featured in Deezer’s catalogue and searched.</p><p>Mandatory metadata:</p><ul>\n<li data-list-item-id=\"edb5d3a81e41436daa4ceaa2939bdb912\">Podcast title</li>\n<li data-list-item-id=\"edb052b7e8f207dc8e39ae7f7c071dcca\">Author</li>\n<li data-list-item-id=\"e1260fd40f6d6624546ab018e8543acdf\">Copyright</li>\n<li data-list-item-id=\"e6e979cbe1fb6c52f8662c2320a279e31\">Category/Genre</li>\n<li data-list-item-id=\"edaf1a4350e36a318f695bdf33a8db86e\">Language</li>\n<li data-list-item-id=\"e2fdf53db8d32070f1e8f87094181c259\">\n<p>Country</p>\n<div class=\"notebox\"><p><strong>Note</strong>: Podcasts are available in most countries. To check if your country is eligible, log into your Deezer account. If Podcasts appear in your menu, your country is eligible</p></div>\n</li>\n<li data-list-item-id=\"ead7402cd4a6564a51f8f7c66874a6e94\">Accessible podcast image</li>\n<li data-list-item-id=\"ec0ebcb34b0d7c5107b3d9565f9383a98\">Episode title</li>\n<li data-list-item-id=\"efd42e92a4322163210139d7fbeef69b9\">Explicitness</li>\n</ul><hr><h2 id=\"technical_specifications\"><strong>Technical specifications</strong></h2><p>Please provide us with the following:</p><ul>\n<li data-list-item-id=\"e1b0dc478212dcf36cd8347262cd883ee\">RSS feed address</li>\n<li data-list-item-id=\"ea683df0567b8955ba4d1ffcab0b30c49\">Bitrate quality: 128 kbps (recommended)</li>\n<li data-list-item-id=\"e893f2002ba961eb4190d65a8946dcc68\">\n<p>File format: MP3 &amp; FLAC </p>\n<div class=\"warningbox\"><p><strong>Warning</strong>: M4A is not supported. If you upload an episode using this format, your episode will not be playable and the podcast may be disabled</p></div>\n</li>\n<li data-list-item-id=\"e028a97dc9c3ce1a5010ec78ad432de85\">Artwork: upload a square cover image (PNG format), 1400x1400 pixels</li>\n</ul><hr><h2 id=\"after_your_submission\"><strong>After your submission</strong></h2><p>If your podcast meets our technical specifications, your content will be added within one working day and you should be able to search for it 24 hours later.</p><hr><h2 id=\"terms_of_service\"><strong>Terms of service</strong></h2><p>Deezer values copyrights and takes this issue very seriously. All copyrights must have been cleared, including music rights, otherwise we will not accept your content.</p><p>You can read our Terms of Service in full <a href=\"https://www.dropbox.com/s/eac4hm04x6cbeh0/Podcasts%20Standard%20Terms%20of%20Use%20Dec%202017.pdf?dl=0\" target=\"_blank\" rel=\"noopener noreferrer\">here</a>.</p><hr><h2 id=\"how_to_update_or_edit_your_podcast_on_deezer\"><strong>How to update or edit your podcast on Deezer</strong></h2><p>Our system checks podcast feeds for updates every day, so you don't need to do anything else once submitted. Deezer takes up to 24 hours to show new episodes once you add them to your RSS feed.</p><div class=\"warningbox\"><p><strong>Warning</strong>: Deezer now handles feed redirection, in accordance with iTunes specifications. If your hosting platform does not allow feed redirection, you’ll need to request to update it by contacting support@deezer.com</p></div><div class=\"notebox\"><p><strong>Note</strong>: If a podcast hasn't released any new episodes in 180 days, we stop checking its RSS feed</p></div><hr><h2 id=\"audience_analytics\"><strong>Audience analytics</strong></h2><p>Deezer doesn’t re-host and direct stream. Therefore, you’ll be able to see your Deezer stats amongst other platforms in your usual dashboards. The Deezer for Creators app gives an instant overview of your podcast's performance to help grow your listener base.</p><hr><h2 id=\"h_01KPRE6J09T3FH7A7PXW7XV5ES\"><strong id=\"faqs\">FAQs</strong></h2><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>My latest episode isn’t showing. What do I do?</strong></summary><p>If you have uploaded your podcast directly to Deezer without using a hosting platform, and after 24 hours, you still don't see your new episode, contact our support team with the following details:</p>\n<ul>\n<li data-list-item-id=\"ea66b15a3e81475f06bfd5b91432f699c\">Your podcast page link</li>\n<li data-list-item-id=\"e28fb501cae519b710747eb225d9f9599\">Any changes made to your RSS feed</li>\n<li data-list-item-id=\"ecef40dce4b75ddced5be3db7614b9447\">Your latest and previous episode release dates</li>\n<li data-list-item-id=\"e6d4eef6c7368eeca478d3d49bc34ff7f\">The date of your last episode. If this was longer than 180 days ago, our support team will need to know</li>\n</ul>\n<p>If you have uploaded your podcast using a hosting platform, you must contact them directly if you cannot see your podcast on Deezer.</p></details><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>I have added my podcast, but I can’t find it in my country. Why?</strong></summary><p>Our podcasts offer is not available worldwide yet. If you can favourite podcasts in your profile, then you should be able to access podcasts.</p></details><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>I’m a Stitcher Partner and can’t see my show on Deezer. Why?</strong></summary><p>Stitcher no longer belongs to Deezer. We now have two separate catalogs. The Terms of Service covered distribution on both platforms, but if it appears your show isn't on Deezer anymore, contact our support team and we'll make it right.</p></details><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>How do I add my radio station to Deezer?</strong></summary><p>At the moment, it is not possible to upload your radio station to Deezer. However, we have a partnership with a distributor called <a href=\"https://www.airablenow.com/contact/\" target=\"_blank\" rel=\"noopener noreferrer\">Airable</a>.</p></details><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>When I click on my podcast page link, it’s not available anymore. Why?</strong></summary><p>The podcast may be disabled because of an issue with the RSS feed or the audio file format. Please review our technical specifications or contact support@deezer.com.</p></details><details style=\"border-radius: 6px; border: 1px solid #ccc; margin-bottom: 10px; padding: 10px;\"><summary style=\"cursor: pointer;\"><strong>Can I get a Deezer widget to share my show?</strong></summary><p>Yes, you can create your own <a href=\"https://developers.deezer.com/musicplugins/player\" target=\"_blank\" rel=\"noopener noreferrer\">widget here</a>.</p></details>","user_segment_ids":[]},{"id":5928444147741,"url":"https://deezerforcreators.zendesk.com/api/v2/help_center/en-us/articles/5928444147741.json","html_url":"https://creatorsupport.deezer.com/hc/en-us/articles/5928444147741-How-To-Manage-Users-On-Your-Artist-Page","author_id":10516745168413,"comments_disabled":false,"draft":false,"promoted":false,"position":3,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":5900242899997,"created_at":"2022-07-15T14:20:46Z","updated_at":"2026-07-05T23:55:11Z","name":"How To Manage Users On Your Artist Page","title":"How To Manage Users On Your Artist Page","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-05T10:29:15Z","user_segment_id":null,"permission_group_id":43198,"content_tag_ids":[],"label_names":["ninja translation completed"],"body":"<p>Managing your team's access to Deezer for Creators is crucial for maintaining your artist profile effectively. If you’re a label or a provider, you are able to manage the users that can access your Deezer for Creators page. This includes changing rights, email addresses, and deleting users. You can even add new users.</p>\n<p>Here's everything you need to know about user management.</p>\n<div class=\"anchorbox\">\n<p>Jump to section:</p>\n<ul>\n<li><a href=\"#managing_users_rights\">Managing users rights</a></li>\n<li><a href=\"#good_to_know\">Good to know</a></li>\n<li><a href=\"#faqs\">FAQs</a></li>\n</ul>\n</div>\n<p>Admin accounts can distribute access to functionalities across team members. For security and efficiency:</p>\n<ul>\n<li>Keep admin accounts limited (maximum 3)</li>\n<li>Avoid sharing accounts between multiple people</li>\n<li>Use the <strong>User Manager</strong> feature to manage permissions</li>\n</ul>\n<hr>\n<h2 id=\"managing_users_rights\"><strong>Managing users rights</strong></h2>\n<h3 id=\"h_01K99RZBFYS4P9CXS6MW5XB06E\"><strong>For admin users</strong></h3>\n<p>As an admin, you can:</p>\n<ul>\n<li>Create new user accounts</li>\n<li>Assign and modify access rights</li>\n<li>Review user activity</li>\n<li>Revoke access when needed</li>\n</ul>\n<p><strong>Default access levels</strong></p>\n<ol>\n<li>Analytics + Charts Viewer (basic access)</li>\n<li>Artist Profile Editor</li>\n<li>Playlist Report Viewer</li>\n<li>Pitching Tool Editor</li>\n<li>Delivery Monitoring Viewer</li>\n<li>Campaign Manager</li>\n</ol>\n<h3 id=\"h_01K99RZBFY9JGDDTDPDNS8YTC9\"><strong>How to edit users rights</strong></h3>\n<ol>\n<li>On the desktop version of Deezer for Creators, select <strong>User Manager</strong> from the tab bar or use the search bar</li>\n<li>Next to the user you want to edit, select the edit icon</li>\n<li>Under <strong>Rights</strong>, select or unselect the checkboxes next to each user right</li>\n<li>Select <strong>SAVE</strong>\n</li>\n</ol>\n<h3 id=\"h_01K99RZBFY20F1F8H65XTA0P49\"><strong>Adding New Users</strong></h3>\n<ol>\n<li>On the desktop version of Deezer for Creators, select <strong>User Manager</strong> from the tab bar</li>\n<li>Select <strong>Add user</strong>\n</li>\n<li>Under <strong>Rights</strong>, select the rights you want to give to the new user</li>\n<li>Under <strong>User info</strong>, enter a name and email address</li>\n<li>Under <strong>Change password</strong>, enter and then re-enter a password\n<div class=\"notebox\">\n<p><strong>Note</strong>: This is a temporary password. The new user will be able to change it after logging in</p>\n</div>\n</li>\n<li>Select <strong>CREATE</strong>\n</li>\n</ol>\n<div class=\"notebox\">\n<p><strong>Note</strong>: Currently, new users are not notified when they’re added this way; you will have to notify them directly with the credentials you’ve created</p>\n</div>\n<h3 id=\"h_01K99RZBFYDNBFV9JAT7BBWST4\"><strong>How to delete a user</strong></h3>\n<ol>\n<li>On the desktop version of Deezer for Creators, select <strong>User Manager</strong> from the tab bar</li>\n<li>Next to the user you want to delete, select the delete icon</li>\n<li>Select <strong>Confirm</strong>\n</li>\n</ol>\n<h3 id=\"h_01K99RZBFY8YCYXJDJ6YW9ZGY8\"><strong>Modifying access levels</strong></h3>\n<ol>\n<li>Select the user from <strong>User Manager</strong>\n</li>\n<li>Select <strong>Edit Rights</strong>\n</li>\n<li>Update permissions</li>\n<li>Confirm changes</li>\n</ol>\n<hr>\n<h2 id=\"good_to_know\"><strong>Good to know</strong></h2>\n<h3 id=\"h_01K99RZBFYR04K1TBQQGW42EXD\"><strong>Label accounts</strong></h3>\n<ul>\n<li>Label accounts can manage sub-labels</li>\n<li>You can access sub-label management through profile settings</li>\n<li>You can remove sub-labels using the delete function</li>\n</ul>\n<h3 id=\"h_01K99RZBFYBBJ9J8XSG5C3X4GP\"><strong>Artist Marketing Accounts </strong></h3>\n<p>When creating marketing team accounts:</p>\n<ul>\n<li>Default to Analytics and Charts Viewer privileges</li>\n<li>Restrict Artist Editor access to essential staff only</li>\n<li>Document all access assignments</li>\n</ul>\n<h3 id=\"h_01K99RZBFYFTS35FT7B1J632E9\"><strong>Important notes</strong></h3>\n<ul>\n<li>Mobile app access is restricted to artist and manager users</li>\n<li>Some features require specific access levels</li>\n<li>Admin rights cannot be transferred without proper authorization</li>\n</ul>\n<p>Maintaining clear user hierarchies and access controls is essential for account security and efficient team management.</p>\n<hr>\n<h2 id=\"faqs\"><strong>FAQs</strong></h2>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I have multiple admins?</summary>\n<p>Yes, but it's recommended to limit admin accounts to a maximum of three users.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What happens to user data when access is revoked?</summary>\n<p>The user loses access to the platform, but their historical actions remain in the system.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I transfer admin rights?</summary>\n<p>Admin rights must be properly assigned through the User Manager feature by existing admins.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How do I remove a user's access?</summary>\n<p>Use the User Manager to revoke their access or contact support for assistance.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What's the difference between Analytics Viewer and Artist Editor roles?</summary>\n<p>Analytics Viewers can only view data, while Artist Editors can make changes to the artist profile.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I change a user's account type?</summary>\n<p>Account types cannot be changed directly - the user must have their access revoked and create a new account.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How do I manage team access for multiple artists?</summary>\n<p>Each artist profile needs separate user management through the User Manager feature.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What should I do if a team member leaves?</summary>\n<p>Immediately revoke their access through the User Manager to maintain account security.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can users have multiple access levels?</summary>\n<p>Yes, users can be assigned multiple permission levels based on their responsibilities.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How do I request additional admin access?</summary>\n<p>Contact your Deezer representative or support team to evaluate admin access requests.</p>\n</details>","user_segment_ids":[]},{"id":6328132931101,"url":"https://deezerforcreators.zendesk.com/api/v2/help_center/en-us/articles/6328132931101.json","html_url":"https://creatorsupport.deezer.com/hc/en-us/articles/6328132931101-Playlist-Report-on-Deezer-for-Creators","author_id":10516745168413,"comments_disabled":false,"draft":false,"promoted":false,"position":4,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":5900242899997,"created_at":"2022-08-15T13:28:11Z","updated_at":"2026-07-23T11:11:20Z","name":"Playlist Report on Deezer for Creators","title":"Playlist Report on Deezer for Creators","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-13T10:35:54Z","user_segment_id":null,"permission_group_id":43198,"content_tag_ids":[],"label_names":["ninja translation completed"],"body":"<p>Get valuable insights into how your music performs across Deezer's playlists with our comprehensive Playlist Report feature. This tool helps you track your music's presence and performance across the platform's playlist ecosystem.</p>\n<div class=\"anchorbox\">\n<p>Jump to section:</p>\n<ul>\n<li><a href=\"#how_to_access_the_playlist_report\">How to access the Playlist Report</a></li>\n<li><a href=\"#available_information\">Available information</a></li>\n<li><a href=\"#key_features\">Key features</a></li>\n<li><a href=\"#faqs\">FAQs</a></li>\n</ul>\n</div>\n<hr>\n<h2 id=\"how_to_access_the_playlist_report\"><strong>How to access the Playlist Report</strong></h2>\n<ol>\n<li>Log in to <a href=\"https://creators.deezer.com/\" target=\"_blank\" rel=\"noopener\">Deezer for Creators</a>\n<div class=\"notebox\">\n<p><strong>Note</strong>: Playlist Report is only available on web for label and provider profiles</p>\n</div>\n</li>\n<li>Select Playlist report at the top of the page</li>\n</ol>\n<hr>\n<h2 id=\"how_to_use_the_playlist_report\"><strong>How to use the Playlist Report</strong></h2>\n<p>You have a few filters that you can use to get the right info:</p>\n<ul>\n<li>\n<strong>Artist Name</strong>. Select or type in the artist you’d like to see</li>\n<li>\n<strong>Playlist name</strong>. Select or type in the playlist you’d like to see</li>\n<li>\n<strong>Editor Segment</strong>. Select between global or local playlists</li>\n<li>\n<strong>Country</strong>. Select or type in the country you’d like to explore</li>\n</ul>\n<hr>\n<h2 id=\"available_information\"><strong>Available information</strong></h2>\n<p>You can:</p>\n<ul>\n<li>Download the playlist cover by selecting the down arrow next to the cover art</li>\n<li>Access the playlist on Deezer by clicking on the playlist name</li>\n<li>Select the name of the track to access the track’s analytics</li>\n<li>See the date that the track was added to the playlist and its position within the playlist</li>\n</ul>\n<hr>\n<h2 id=\"key_features\"><strong>Key features</strong></h2>\n<h3 id=\"h_01K9AFM6BG10DPFXGM1SPV2ZKB\"><strong>Track Positions and Performance</strong></h3>\n<ul>\n<li>Track positions are updated daily at midnight UTC</li>\n<li>Multiple position tracking throughout the day</li>\n<li>Split day reporting:\n<ul>\n<li>Morning streams (counted towards midnight position)</li>\n<li>Afternoon/evening streams (counted towards next day's midnight position)</li>\n</ul>\n</li>\n</ul>\n<h3 id=\"h_01K9AFM6BGK1R8M51SY78Y1Y1F\"><strong>Types of Playlists Tracked</strong></h3>\n<p>The report covers different playlist categories:</p>\n<ul>\n<li>Curator playlists</li>\n<li>Partner curated playlists</li>\n<li>Telco curated playlists</li>\n<li>Chart playlists</li>\n</ul>\n<h3 id=\"h_01K9AFM6BGDE02AWH9Q9ZP5D11\"><strong>Position Analytics</strong></h3>\n<p>Example of position tracking: If a track \"Flat Beat\" is in position 2 of a playlist on November 2nd and gets moved to position 5 later that day:</p>\n<ul>\n<li>The track will show as being in both position 2 and 5 for that day</li>\n<li>Streams are attributed to the respective positions during which they occurred</li>\n</ul>\n<p><strong>Data accuracy</strong></p>\n<ul>\n<li>Positions are retrieved daily around midnight UTC</li>\n<li>Editors can update playlists throughout the day</li>\n<li>The system tracks position changes and attributes streams accordingly</li>\n<li>Multiple positions may be recorded for a single track within one day</li>\n</ul>\n<p><strong>If you encounter partial results:</strong></p>\n<ol>\n<li>Verify the track is part of your partner access</li>\n<li>For label accounts, ensure the track's label is included in your sub-label list</li>\n<li>Check if the playlisting is properly recorded in the database</li>\n</ol>\n<p><strong>Need Help? If you encounter any issues with the Playlist Report:</strong></p>\n<ul>\n<li>Verify your access permissions</li>\n<li>Ensure your content is properly linked</li>\n<li>Contact support with specific examples of artist-playlist-track combinations</li>\n<li>Include relevant UPC numbers and timeframes when reporting issues</li>\n</ul>\n<hr>\n<h2 id=\"faqs\"><strong>FAQs</strong></h2>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Who can access the Playlist Report feature?</summary>\n<p>The Playlist Report is exclusively available on the web platform for label and provider profiles. Artists and managers do not have direct access to this feature.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How often is the playlist position data updated?</summary>\n<p>Track positions are updated daily at midnight UTC. While editors can make changes throughout the day, the official position tracking occurs at midnight, with streams being attributed to the respective positions during which they occurred.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How does the split day reporting work?</summary>\n<p>The day is divided into two reporting periods:</p>\n<ul>\n<li>Morning streams are counted towards the midnight position</li>\n<li>Afternoon/evening streams are counted towards the next day's midnight position</li>\n</ul>\n<p>This system ensures accurate tracking of position changes and stream attribution.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What information can I download or access through the Playlist Report?</summary>\n<p>You can:</p>\n<ul>\n<li>Download playlist covers using the down arrow next to the cover art</li>\n<li>Access playlist pages by clicking the playlist name</li>\n<li>View track analytics by selecting the track name</li>\n<li>See the date when tracks were added and their positions within playlists</li>\n</ul>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Why am I seeing multiple positions for the same track on one day?</summary>\n<p>If a track's position changes during the day, both positions will be shown with their respective streams. For example, if a track moves from position 2 to position 5, both positions will be recorded with their associated streaming data for that day.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What types of playlists are tracked in the report?</summary>\n<p>The report tracks four main categories:</p>\n<ul>\n<li>Curator playlists</li>\n<li>Partner curated playlists</li>\n<li>Telco curated playlists</li>\n<li>Chart playlists</li>\n</ul>\n<div class=\"notebox\">\n<p><strong>Note</strong>: Only curator-owned playlists appear in Backstage</p>\n</div>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What should I do if I see partial results in my Playlist Report?</summary>\nFollow these steps:\n<ol>\n<li>Verify the track is part of your partner access</li>\n<li>If you're a label, check if the track's label is in your sub-label list</li>\n<li>Confirm the playlisting is properly recorded in the database</li>\n</ol>\nIf issues persist, contact support with specific examples.</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How can I troubleshoot access issues with the Playlist Report?</summary>\nFirst, verify:\n<ul>\n<li>Your access permissions are correct</li>\n<li>Your content is properly linked to your account</li>\n<li>You're accessing through a label or provider profile</li>\n</ul>\nIf problems continue, contact support with your specific situation.</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What information should I include when reporting issues to support?</summary>\nWhen contacting support, include:\n<ul>\n<li>Specific examples of artist-playlist-track combinations, URLs</li>\n<li>Relevant UPC numbers</li>\n<li>Timeframes of the issue</li>\n<li>Screenshots of any error messages</li>\n</ul>\nThis helps expedite the resolution process.</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I track historical position changes for my tracks?</summary>\nYes, the system maintains records of position changes and their associated streams. You can view how tracks have moved within playlists over time, including multiple position changes within a single day and their corresponding streaming data.</details>","user_segment_ids":[]},{"id":5928475899421,"url":"https://deezerforcreators.zendesk.com/api/v2/help_center/en-us/articles/5928475899421.json","html_url":"https://creatorsupport.deezer.com/hc/en-us/articles/5928475899421-How-To-Delete-Your-Deezer-For-Creators-Account","author_id":10516745168413,"comments_disabled":false,"draft":false,"promoted":false,"position":5,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":5900242899997,"created_at":"2022-07-15T14:20:20Z","updated_at":"2026-07-23T11:11:22Z","name":"How To Delete Your Deezer For Creators Account","title":"How To Delete Your Deezer For Creators Account","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-05T10:01:48Z","user_segment_id":null,"permission_group_id":43198,"content_tag_ids":[],"label_names":["ninja translation completed"],"body":"<p>Managing your Deezer for Creators account access is an important aspect of maintaining your presence on the platform. Here's everything you need to know about account management and removal options.</p>\n<div class=\"anchorbox\">\n<p>Jump to section:</p>\n<ul>\n<li><a href=\"#how_to_revoke_access\">How to revoke access</a></li>\n<li><a href=\"#important_considerations\">Important considerations</a></li>\n<li><a href=\"#what_happens_after_removal\">What happens after removal?</a></li>\n<li><a href=\"#need_help\">Need help?</a></li>\n<li><a href=\"#faqs\">FAQs</a></li>\n</ul>\n</div>\n<hr>\n<p>Instead of permanent deletion, Deezer for Creators uses an access revocation system that:</p>\n<ul>\n<li>Removes your access to the platform</li>\n<li>Frees up the profile for potential new claims</li>\n<li>Maintains the integrity of linked accounts and data</li>\n</ul>\n<hr>\n<h2 id=\"how_to_revoke_access\"><strong>How to revoke access</strong></h2>\n<h3 id=\"h_01K99NAAHXW05GD3HWASZJSPYF\"><strong>For individual accounts</strong></h3>\n<p>To revoke access:</p>\n<ol>\n<li>Log into your D4C account</li>\n<li>Access the Backstage Info section</li>\n<li>Select the <strong>Revoke Access</strong> button</li>\n<li>Confirm your decision</li>\n</ol>\n<h3 id=\"h_01K99NAAHX6PBVFFN85HMY2D69\"><strong>For label accounts</strong></h3>\n<p>To revoke access:</p>\n<ol>\n<li>Log in with your label account credentials</li>\n<li>Click on your profile (top right of screen)</li>\n<li>Select <strong>Manage your sub labels</strong>\n</li>\n<li>Choose the sub-label to remove</li>\n<li>Select the bin icon to delete</li>\n</ol>\n<hr>\n<h2 id=\"important_considerations\"><strong>Important considerations</strong></h2>\n<h3 id=\"h_01K99NAAHYMYXJ2C38168GF7JQ\"><strong>Access limitations</strong></h3>\n<ul>\n<li>You cannot revoke access if there are active sub-accounts attached to your profile</li>\n<li>The last admin account cannot be removed if other accounts are linked to it</li>\n<li>For label accounts, another admin must be nominated before the current admin can be removed</li>\n</ul>\n<h3 id=\"h_01K99NAAHYKGS0Z3EMC3WFBD79\"><strong>Special cases</strong></h3>\n<ul>\n<li>The platform may revoke access to free up the profile which new users can then claim</li>\n<li>Any linked content remains intact in the system</li>\n</ul>\n<h3 id=\"h_01K99NAAHYKSPAYSTEDZRAPXB4\"><strong>Security measures</strong></h3>\n<p>Before any access changes can be completed:</p>\n<ul>\n<li>Account ownership is verified</li>\n<li>Active profile status is checked</li>\n<li>For major artists, the Artist Relations team is consulted</li>\n</ul>\n<p>We maintain strict security protocols around account access management to protect artists' and labels' data while ensuring smooth transitions when access changes are needed.</p>\n<hr>\n<h2 id=\"what_happens_after_removal\"><strong>What happens after removal?</strong></h2>\n<p>When your access is removed from the platform, your profile becomes available for new claims while any content you've uploaded and your linked accounts remain intact in the system, ensuring data continuity even after access removal.</p>\n<hr>\n<h2 id=\"need_help\"><strong>Need help?</strong></h2>\n<p>If you're experiencing issues with account access:</p>\n<ul>\n<li>Contact our support team</li>\n<li>Provide your account details</li>\n<li>Explain your specific situation</li>\n<li>Include any error messages you've received</li>\n</ul>\n<hr>\n<h2 id=\"faqs\"><strong>FAQs</strong></h2>\n<!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I permanently delete my D4C account?</summary>\n<p>No, the platform uses an access removal system rather than permanent deletion to maintain data integrity and protect linked accounts.</p>\n</details><!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What happens to my content after revoking access?</summary>\n<p>Your content remains in the system, but your access is removed. The profile becomes available for new claims while maintaining historical data.</p>\n</details><!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I recover my account after revoking access?</summary>\n<p>Yes, but you'll need to go through the claim process again and may need administrator approval depending on your account type.</p>\n</details><!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How do I revoke access if I have sub-accounts?</summary>\n<p>You'll need to either transfer admin rights to another user or remove all sub-accounts before revoking your access.</p>\n</details><!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What if I'm the last admin of a label account?</summary>\n<p>You must nominate another admin before you can revoke your access to ensure continuity of account management.</p>\n</details><!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I change my account type instead of revoking access?</summary>\n<p>You'll need to revoke your current access and create a new account with the desired account type.</p>\n</details><!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What happens to my analytics data after revoking access?</summary>\n<p>The data remains in the system but you'll no longer have access to it unless you reclaim your profile.</p>\n</details><!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How long does the revocation process take?</summary>\n<p>The process is usually immediate, but may take longer if there are linked accounts or special circumstances.</p>\n</details><!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I revoke access from the mobile app?</summary>\n<p>No, access revocation must be done through the web platform.</p>\n</details><!-- FAQ Item Template --><details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What if I can't access my account to revoke access?</summary>\n<p>Contact support with your account details for assistance with the revocation process.</p>\n</details>","user_segment_ids":[]},{"id":5928442435485,"url":"https://deezerforcreators.zendesk.com/api/v2/help_center/en-us/articles/5928442435485.json","html_url":"https://creatorsupport.deezer.com/hc/en-us/articles/5928442435485-How-To-Change-Or-Recover-Your-Password","author_id":10516745168413,"comments_disabled":false,"draft":false,"promoted":false,"position":6,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":5900242899997,"created_at":"2022-07-15T14:20:06Z","updated_at":"2026-07-23T11:11:01Z","name":"How To Change Or Recover Your Password","title":"How To Change Or Recover Your Password","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-04T16:35:18Z","user_segment_id":null,"permission_group_id":43198,"content_tag_ids":[],"label_names":["ninja translation completed"],"body":"<p>Keeping your Deezer for Creators account secure starts with proper password management. Here's your complete guide to managing and protecting your account access.</p>\n<div class=\"anchorbox\">\n<p>Jump to section:</p>\n<ul>\n<li><a href=\"#how_to_change_your_deezer_for_creators_password\">How to change your Deezer for Creators password</a></li>\n<li><a href=\"#how_to_reset_your_deezer_for_creators_password\">How to reset your Deezer for Creators password</a></li>\n<li><a href=\"#faqs\">FAQs</a></li>\n</ul>\n</div>\n<p>Creating a strong password is integral to securing your account. Your password must include:</p>\n<ul>\n<li>Minimum 10 characters</li>\n<li>At least 1 uppercase letter</li>\n<li>At least 1 lowercase letter</li>\n<li>At least 1 special character (e.g., !\"£$%^&amp;)</li>\n<li>At least 1 number</li>\n</ul>\n<hr>\n<h2 id=\"how_to_change_your_deezer_for_creators_password\"><strong>How to change your Deezer for Creators password</strong></h2>\n<p>Need to update your password? Here's how:</p>\n<ol>\n<li>Log into Deezer for Creators</li>\n<li>Go to your profile</li>\n<li>Select <strong>Edit my profile</strong>\n</li>\n<li>Select the <strong>Change password</strong> section</li>\n<li>Under <strong>Change password</strong>, within the <strong>New password</strong> box, enter a new password</li>\n<li>Within <strong>Confirm new password</strong>, re-enter your new password</li>\n<li>Select <strong>Save</strong>\n</li>\n</ol>\n<div class=\"notebox\">\n<p><strong>Note</strong>: You can only change your password on the web version of Deezer for Creators</p>\n</div>\n<hr>\n<h2 id=\"how_to_reset_your_deezer_for_creators_password\"><strong>How to reset your Deezer for Creators password</strong></h2>\n<p>If you've forgotten your password:</p>\n<ol>\n<li>On the Deezer for Creators login page, select <strong>FORGOT YOUR PASSWORD?</strong>\n</li>\n<li>Enter the email address associated with your Deezer for Creators account</li>\n<li>Select <strong>SEND RESET EMAIL</strong>\n</li>\n<li>Check your inbox for the reset link</li>\n<li>Follow the instructions to create a new password</li>\n</ol>\n<p>Need additional help? If you're experiencing persistent issues with your password or account access, don't hesitate to contact our support team. We're here to help keep your account secure and accessible.</p>\n<div class=\"notebox\">\n<p><strong>Note</strong>: Your account security is crucial for protecting your music and data. Always follow these best practices and keep your password information private.</p>\n</div>\n<hr>\n<h2 id=\"faq\"><strong>FAQ</strong></h2>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How often should I change my password?</summary>\n<p>We recommend updating your password every 3-6 months for optimal security.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What if I can't access my registered email?</summary>\n<p>Contact Deezer support with verification information to update your email address.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I use the same password as my regular Deezer account?</summary>\n<p>While possible, we recommend using different passwords for enhanced security.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Why can't I change my password in the mobile app?</summary>\n<p>Password changes are web-only to ensure maximum security and proper verification.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What happens if I enter the wrong password too many times?</summary>\n<p>Your account may be temporarily locked for security. Use the password reset function to regain access.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I recover my old password?</summary>\n<p>No, for security reasons, old passwords cannot be recovered. You'll need to create a new one.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How quickly do password changes take effect?</summary>\n<p>Changes are immediate, but you'll need to log in again on all devices.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What if I'm locked out of both my email and account?</summary>\n<p>Contact Deezer support with proper verification for assisted account recovery.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Are there any restrictions on password reuse?</summary>\n<p>Yes, new passwords must be different from your previous ones.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I use password management tools?</summary>\n<p>Yes, using a secure password manager is recommended for maintaining strong, unique passwords.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What should I do if I don't receive my password reset email?</summary>\n<p>Follow these steps:</p>\n<ol>\n<li>First check your spam/junk folder</li>\n<li>Double-check that you entered your email address correctly</li>\n<li>Allow 5-10 minutes for the email to arrive</li>\n<li>If you still haven't received it after 10 minutes, try requesting another reset</li>\n</ol>\n<p>If problems persist, contact our support team with your account details</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What are the first troubleshooting steps for login problems?</summary>\n<p>If you're having trouble logging in:</p>\n<ul>\n<li>First, clear your browser's cache and cookies</li>\n<li>Try using a different browser (e.g., switch from Chrome to Firefox)</li>\n<li>Make sure your caps lock key is off</li>\n<li>Carefully check for any typing errors in your email and password If these steps don't resolve the issue, contact support</li>\n</ul>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How do I change my account type (e.g., from artist to manager)?</summary>\n<p>The process requires several steps:</p>\n<ul>\n<li>Your existing access must first be revoked from the current account type</li>\n<li>You'll need to create a new account with the desired account type</li>\n<li>Verify that the new account type is available (and not already claimed)</li>\n<li>Contact support to assist with the transition process</li>\n</ul>\n</details>","user_segment_ids":[]},{"id":5928441872669,"url":"https://deezerforcreators.zendesk.com/api/v2/help_center/en-us/articles/5928441872669.json","html_url":"https://creatorsupport.deezer.com/hc/en-us/articles/5928441872669-How-to-share-your-latest-releases-achievements","author_id":10516745168413,"comments_disabled":false,"draft":false,"promoted":false,"position":7,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":5900242899997,"created_at":"2022-07-15T14:19:53Z","updated_at":"2026-07-23T11:11:15Z","name":"How to share your latest releases & achievements","title":"How to share your latest releases & achievements","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-04T11:51:40Z","user_segment_id":null,"permission_group_id":43198,"content_tag_ids":[],"label_names":["ninja translation completed"],"body":"<p>Keeping your fans informed about your musical journey is essential for building and maintaining a strong connection with your audience. Deezer for Creators offers a simple and effective way to share your latest releases and achievements directly through the mobile app.</p>\n<div class=\"anchorbox\">\n<p>Jump to section:</p>\n<ul>\n<li><a href=\"#how_to_share_your_latest_release\">How to share your latest release</a></li>\n<li><a href=\"#artist_highlight\">Artist highlight feature</a></li>\n<li><a href=\"#device_compatibility\">Device compatibility</a></li>\n<li><a href=\"#faqs\">FAQs</a></li>\n</ul>\n</div>\n<hr>\n<h2 id=\"how_to_share_your_latest_release\"><strong>How to share your latest release</strong></h2>\n<div class=\"notebox\">\n<p><strong>Note</strong>: This is only available from the mobile version of Deezer for Creators</p>\n</div>\n<ol>\n<li>Open the mobile version of Deezer for Creators</li>\n<li>Select the release you want. This will be within the dropdown menu if you have more than one release\n<div class=\"tipbox\">\n<p><strong>Tip</strong>: You can change the song you want to share by selecting the song at the top of the page. A list of all your songs will appear</p>\n</div>\n</li>\n<li>Under <strong>Your new release is live</strong>, select <strong>SHARE</strong>\n</li>\n</ol>\n<hr>\n<h2 id=\"artist_highlight_feature\"><strong>Artist highlight feature</strong></h2>\n<p>The Highlight feature allows you to showcase specific content on your artist page, replacing the Latest release/Most popular release section. Here's what you can highlight:</p>\n<ul>\n<li>Albums</li>\n<li>Playlists (curator &amp; user made)</li>\n<li>Podcasts</li>\n</ul>\n<div class=\"notebox\">\n<p><strong>Note</strong>: Highlights will only appear on Deezer if your artist's latest release is older than a month</p>\n</div>\n<h3 id=\"h_01K97BAHSX6CENAZ8X6W2CWKXV\"><strong>Analytics &amp; Partner Apps</strong></h3>\n<p>When sharing your achievements, you can also track how your music is performing across different platforms.</p>\n<p>The Partner apps section in your analytics shows streams from: </p>\n<ul>\n<li>Smart TVs</li>\n<li>Connected watches</li>\n<li>Smart speakers (Alexa, HomePod)</li>\n<li>Cars</li>\n<li>Other connected devices</li>\n</ul>\n<hr>\n<h2 id=\"device_compatibility\"><strong>Device compatibility</strong></h2>\n<p>The mobile app analytics and highlight features are specific to particular albums. To ensure you can view your data properly:</p>\n<ul>\n<li>Select a recent album</li>\n<li>Make sure you have data available for the selected album</li>\n<li>Note that mobile app access is only available for \"artist\" and \"manager\" users</li>\n</ul>\n<p>Deezer focuses on straightforward release sharing and highlight features that help artists maintain an engaging presence on the platform.</p>\n<hr>\n<h2 id=\"faqs\"><strong>FAQs</strong></h2>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Why can't I access the sharing feature?</summary>\n<p>The sharing feature is exclusively available on the mobile version of Deezer for Creators.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How do I change which release I want to share?</summary>\n<p>Use the dropdown menu at the top of the page to select from your available releases.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I share multiple releases at once?</summary>\n<p>No, you'll need to share each release individually.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Why isn't my highlight showing up on my artist page?</summary>\n<p>Highlights only appear if your latest release is more than one month old.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">What types of content can I highlight on my artist page?</summary>\n<p>You can highlight albums, playlists, podcasts, and podcast episodes.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I share analytics data directly with my fans?</summary>\n<p>The analytics are for artist/manager viewing only and cannot be directly shared with fans.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Why can't I see my analytics on the mobile app?</summary>\n<p>Make sure you've selected a recent album with available data and that you have either artist or manager access.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">How often is the analytics data updated?</summary>\n<p>How often is the analytics data updated?</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Can I customize how my shared content appears?</summary>\n<p>The sharing format is standardized through the Deezer for Creators app.</p>\n</details>\n<p><!-- FAQ Item Template --></p>\n<details style=\"border: 1px solid #ccc; border-radius: 6px; padding: 10px; margin-bottom: 10px;\">\n<summary style=\"font-weight: bold; cursor: pointer;\">Do I need special permissions to access the sharing features?</summary>\n<p>You need to have either artist or manager access to use the mobile app features.</p>\n</details>","user_segment_ids":[]}],"sort_by":"position","sort_order":"asc"}